What is communication?
ca-2 sb-1-Communicationimg_no 1.jpg
  • talking speaking and listening
  • passing information from one to another
  • reading and writing
  • being effective in relaying messages
communication is not one of these
ca-2 sb-1-Communicationimg_no 2.jpg
  • Relaying messages
  • using technology to send information by email
  • speaking and listening
  • Reading a book
communication is important to health care professionals because
ca-2 sb-1-Communicationimg_no 3.jpg
  • we need to talk clearly
  • People need to hear their nurse
  • everybody needs to understand their treatment or care plan
  • People have to get well
Social workers have to communicate without one of these
ca-2 sb-1-Communicationimg_no 4.jpg
  • empathy
  • sympathy
  • integrity
  • compassion
body language is important because
ca-2 sb-1-Communicationimg_no 5.jpg
  • People can see how you feel
  • it is possible to find the hidden meaning in signs
  • People rely upon actions not words
  • We all need to be observant
Understanding emotions is important to social workers. It is called
ca-2 sb-1-Communicationimg_no 6.jpg
  • being reasonable
  • building rapport
  • emotional intelligence
  • conflict management
A professional needs to communicate so that
ca-2 sb-1-Communicationimg_no 7.jpg
  • people know their rights
  • People can make informed choices
  • People are involved in finding solutions to their own issues
  • all of the above
Communication is not established through
ca-2 sb-1-Communicationimg_no 8.jpg
  • listening and speaking
  • reading and writing
  • observing Body language
  • Answering the question for the person
Essence of communication is
ca-2 sb-1-Communicationimg_no 9.jpg
  • intent implementation impact
  • thoughts feelings and emotions
  • sharing caring and progressing
  • interaction and reaction
All except which of the following is a technique or consideration for effective communication management?
  • A. Choice of media
  • B. Writing style
  • C. Communication frequency
  • D. Presentations
Which of the following is not an organizational process asset that is updated as a result of the Manage Communications process?
  • A. Memos
  • B. Meeting minutes
  • C. Presentations
  • D. Issue log
Project information is managed and distributed using a variety of tools. Which of the following is not one of these tools?
  • A. Stakeholder register
  • B. Web interfaces
  • C. Email
  • D. Project portals and dashboards
Which of the following is not an example of an electronic project management tool?
  • A. Collaborative work management tools
  • B. Video and web conferencing
  • C. Project management software
  • D. Virtual office support software
Which of the following is not an output of the Monitor Communications process?
  • A. Change requests
  • B. Stakeholder engagement plan
  • C. Work performance information
  • D. Project documents updates
Which of the following is not a technique for effective communications management?
  • A. Facilitation
  • B. Contract requirements
  • C. Sender-receiver models
  • D. Meeting management
Which of the following is not typically used to identify project communications requirements during the Plan Communications Management process?
  • A. Stakeholder information requirements
  • B. Escalation processes
  • C. Legal requirements
  • D. Organizational charts
Which of the following is not an example of a project document that would be an input to the Manage Communications process?
  • A. Stakeholder register
  • B. Lessons learned register
  • C. Resource management plan
  • D. Change log
Which of the following project documents is not likely to be updated as a result of the Monitor Communications process?
  • A. Stakeholder register
  • B. Lessons learned register
  • C. Issue log
  • D. Project schedule
You have been assigned the role of project manager and you have a team of six (including you as project manager). How many channels of communication are there on your team?
  • A. 6
  • B. 10
  • C. 12
  • D. 15
Which of the following is not one of the three parts of a communication model?
  • A. The sender
  • B. The receiver
  • C. The message
  • D. The device
The project manager placed the project's information on a company intranet site. Which communication method does this best describe?
  • A. Interactive communication
  • B. Pull communication
  • C. Push communication
  • D. Interpersonal communication
Which of the following statements is false in regard to meeting rules?
  • A. Team members should know their responsibilities prior to the meeting
  • B. Teams should meet on a regular basis, but not too often
  • C. Team meetings should last as long as necessary
  • D. Meeting minutes should be documented and published for viewing
The project manager is scheduled to meet with the organization's board of directors to present the progress of his assigned project. Which type of communication should be used by the project manager at this meeting?
  • A. Informal verbal
  • B. Formal written
  • C. Formal verbal
  • D. Informal written
: What are the three outputs of the Plan Communications Management process?
  • A. Communications management plan, Change requests, and Organizational process assets updates
  • B. Communications management plan, Project management plan updates, and Project document updates
  • C. Communications management plan, Project management plan updates, and Change requests
  • D. Communications management plan, Project management plan updates, and Organizational process assets updates
Which of the following is not a factor that can affect the choice of communication technology used for a project?
  • A. Ease of use
  • B. Urgency of the need for information
  • C. Availability and reliability of technology
  • D. Feedback/response
The communications management plan defines how project communications will be planned, structured, and monitored and controlled. The communications management plan contains all except which of the following?
  • A. Methods or technologies used to convey the information
  • B. Person responsible for communicating the information
  • C. Stakeholder communication requirements
  • D. Identified interrelationships and potential overlap between stakeholders
Which of the following correctly lists the three outputs of the Plan Communications Management process?
  • A. Communications management plan, Project management plan updates, Project documents updates
  • B. Project communications, Project management plan updates, Project documents updates
  • C. Project communications, Project documents updates, Enterprise environmental factors
  • D. Communications management plan, Project management plan updates, Organizational process assets updates
Project communications is an input or output of which process?
  • A. Output of Manage Communications
  • B. Input of Manage Communications
  • C. Output of Plan Communications Management
  • D. Output of Monitor Communications
Which activity implies one-way communication?
  • Interview
  • Assembly
  • TV Show
  • Focus Group Discussion
____________ play a crucial role in the success of the organization, and excellent communication is essential for leadership.
  • Effective Leadership
  • Leaders
  • Community Partnerships
  • Communication Skills
It is a two-way process of exchanging information towards a mutually accepted goal of direction.
  • Partnership
  • Effective Leadership
  • Communication
  • Communication Skills
It is the most important communication skill of a leader.
  • Complementing
  • Listening
  • Delegating Tasks Clearly
  • Managing Meetings
Smiling and saying hello to each employee you see even if you have just received bad news is an example of ___________.
  • Listening
  • Managing Meetings
  • Complementing
  • Positive Verbal and Non-Verbal Communication
Which statement below shows Complementing of an effective leader?
  • "You stayed late to finish that report and made sure every aspect of the project is met. Thank you for your dedication to your work."
  • “You seem to feel strongly about this. Please tell me more.”
  • “What are your thoughts on about the recent activity?”
  • "Good morning."
It serves as the foundation for strengthening all partnership efforts.
  • Community Partnerships
  • Effective Communication
  • Effective Leadership
  • Two-way communication
What is the purpose of communication in Schools?
  • To gain support
  • To attain SBM level III of practice
  • To build partnerships
  • To identify priority needs
Communication is empowering. It is considered a ____________ and the most important source of personal power at work, family, and social situations.
  • business skill
  • life skill
  • leadership skill
  • communication skill
To build a strong stakeholder __________________, a leader need to exert effort in having an effective communication process.
  • partnerships
  • engagement
  • support
  • influence
The four elements of communication are:
  • Message, sender, receiver and feedback
  • Sender, message and receiver
  • Message, feedback, verbal and nonverbal
  • Books, television, computers and radio
You can help control prejudice by:
  • believing your first impression and not allowing others to influence your thoughts.
  • believing only what your parents taught you about other races.
  • evaluating all information before making a judgement.
  • doing all of the above.
Good listening skills include:
  • a message, a sender, and a reveiver.
  • labeling, cultural sensitivity, and talking slowly.
  • verbal message, written communication and a receiver
  • showing interst, hearing the message, and not interrupting
It is a communication between individuals in a personal relationship which builds through time and involves their thoughts and feelings to a certain level.
  • Intrapersonal communication
  • Public communication
  • Interpersonal communucation
  • Small group communication
In this type of communication you think and learn about yourself, talk and reason with yourself, and evaluate yourself.
  • Public communication
  • Interpersonal comunucation
  • Online communication
  • Intrapersonal communication
In this communication, you think and learn about each other, talk and reason with each other, and evaluate each other.
  • Intrapersonal communication
  • Interpersonal communication
  • Online communication
  • Machine-assisted communication
Having a face-to-face conversation with your friend is an example of what type of communication?
  • Intrapersonal communication
  • Interpersonal communication
  • Small group communication
  • Public communication
You meet with your group mates to talk about your project. What type of communication do you have?
  • Intrapersonal communication
  • Interpersonal communication
  • Small group communication
  • Public communication
In this principle of communication, all elements interact and affect each other.
  • Communication has no opposite.
  • Communication is dynamic.
  • Communication is unrepeatable and irreversible.
  • Communication is competence-based.
Which of the following does not affect negotiation?
  • Attitude
  • Knowledge
  • Interpersonal Skills
  • Sociabilty
Being able to stand up for your own rights in a calm and positive way is called?
  • Verbal Communication
  • Assertiveness
  • Confidence
  • Being Bold
Exploring and analyzing options is a part of?
  • Problem Solving
  • Decision Making
  • Negotiation
  • Assertiveness
Essence of communication is
ca-2 sb-1-Communicationimg_no 22.jpg
  • intent implementation impact
  • thoughts feelings and emotions
  • sharing caring and progressing
  • interaction and reaction
How we sit, stand, and use facial expressions all send nonverbal messages.
ca-2 sb-1-Communicationimg_no 23.jpg
  • True
  • False
Emotional intelligence is ________________________________.
  • being smart about emotional situations
  • the ability to understand, use, and manage our emotions.
  • never getting angry
A high EQ can predict success in social and emotional situation, help us build strong relationships, make good decisions, and deal with difficult situations.
  • True
  • False
Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.
  • True
  • False
What emotion are the eyes showing?
ca-2 sb-1-Communicationimg_no 24.jpg
  • Playful
  • Comforting
  • Irritated
  • Boring
What emotion are the eyes showing?
ca-2 sb-1-Communicationimg_no 25.jpg
  • Terrified
  • Upset
  • Arrogant
  • Annoyed
Listening improves business by
  • Increases interpersonal trust
  • Encourages timely feed back
  • Increases perceptions of integrity
  • improves costumer service and loyalty
  • All of the above
What are standard 3 communication models
  • Linear, Interceptive, and Transactional,
  • Long, Interactive, and Transformational,
  • Linear, Interactive, and Transactional
  • None
The process of transferring messages and ideas from one person to another is known as?
  • Texting
  • Communication
  • Email
  • Talking
The person for whom the message is intended is known as the?
  • audience
  • sender
  • receiver
  • none of the above
The content of a communication is called the?
  • message
  • jargon
  • notes
  • language
Any communication that conveys a message consisting of words is called
  • verbal communication
  • written communication
  • oral communication
  • non-verbal communication
A particular look or gesture is an example of
  • oral communication
  • written communication
  • verbal communication
  • non-verbal communication
When the receiver interprets the message this is known as
  • feedback
  • encoding
  • decoding
  • interpreting
The person who creates the message to be sent is the
  • messenger
  • decoder
  • sender
  • all of the above
The communication is not complete until?
  • The sender transmit the message
  • The recipient receives the message
  • The message is received using an appropriate channel
  • The receiver gives feedback
Noise is the most common barrier to communication.
  • True
  • False
Anything that interferes with or blocks the communication process is known as
  • communication channels
  • communication media
  • communication barriers
  • communication methods
Which factor must be considered if the time period within which the message must reach the recipient is important?
  • Genre
  • Cost
  • Degree of urgency
  • Level of confidentiality
Which method of communication is best to use if the message is confidential?
  • email
  • telephone
  • face to face conversation
  • fax message
All of the following are methods for sending a message immediately to recipients except
  • fax message
  • letter by post
  • email message
  • telephone call
All of the following are examples of visual communication except?
  • charts
  • pictures
  • text message
  • signs
If a permanent record of the message is required which method of communicate is most suitable to use?
  • Letter
  • Telephone call
  • Interview
  • Conversations
Which of the following is NOT an example of a written communication?
  • memorandum
  • report
  • notice
  • meeting
All of the following are examples of electronic communication except?
  • teleconferencing
  • interviewing
  • text messaging
  • videoconferencing
A noisy equipment or loud speaking colleague interfering with your conversation is an example of __________ noise.
  • physiological
  • psychological
  • physical
  • sociological
If you have a hearing impairment and you are having difficulty understanding what your teaching is saying, you are experiencing what type of communication barrier?
  • physiological
  • physical
  • process
  • psychological
Oral communication is also known as
  • non-verbal communication
  • verbal communication
  • face to face communication
  • none of the above
The most common barrier to oral communication is
  • poor listening
  • lack of interest
  • negative attitude
  • gender bias
Which of the following is NOT a part of the communication process?
  • feedback
  • noise
  • decoding message
  • encoding message
Which communication barrier will be experienced when someone uses a slang during communication and it is misunderstood or misinterpreted?
  • Perceptual biases
  • Semantics
  • Sociological
  • Process
The method used to communicate a message is also referred to as the
  • channel
  • pathway
  • grapevine
  • none of the above
Which of the following can be a barrier to communication?
  • Distractions
  • A noisy environment
  • Cultural differences
  • All of the above
Listening skills should include:
  • Paying Attention, Using Body Language, Waiting Your Turn, Asking Questions and Mirroring Thoughts and Feelings
  • Maintaining eye contact the entire conversation.
  • Mirroring the speaker.
  • Being able to multi-task while listening.
When writing something to someone you should:
  • Write Clear Simple Statements
  • Write the first thing that comes to your mind and sending it without reviewing what you wrote.
  • Include feeling words/emojis so people know how you are feeling.
  • Use all CAPS when sending messages.
You should use Text Language in Emails and Messages to your teachers.
  • True
  • False
You should always think before speaking.
  • True
  • False
What is the definition of Communication?
  • Talking to someone
  • Listening to someone while they are talking
  • The exchange of information through the use or words or actions.
  • Snapping someone on Snap Chat
What are mixed messages?
  • Messages that are clear
  • Messages that are meant for someone else
  • A situation in which the words say one thing but your body language says another
  • A message that is meant for several people
What are "I" messages?
  • When you look someone in the eye while speaking.
  • Speaking from your point of view to send a message.
  • Speaking in 3rd person.
  • Always blaming someone else.
What is Active Listening?
  • Doing an activity while listening to someone speak.
  • Maintaining communication while doing something else.
  • Hearing, thinking about, and responding to another person's message.
  • Watching TV while hearing what another person has to say.
Which is the best communication style?:
  • Assertive: states his or her position in a firm but positive way.
  • Aggressive: overly forceful, pushy, hostile, or otherwise attacking in approach.
  • Passive: has a tendency to give up, give in, or back down without standing up for his or her rights and needs.
  • None of the Above
The content of the communication is called:
  • message
  • noise
  • media richness
  • jargon
To convert a message into groups of words, symbols, gestures, or sounds that present ideas or concepts is called
  • encoding
  • feedback
  • noise
  • media richness
Which of the following is not a medium of transmission?
  • memos
  • policy statements
  • discussions
  • none of the above
Any communication that conveys a message consisting of words is called:
  • verbal communication
  • oral communication
  • written communication
  • non verbal communication
An informal and unstructured communication channel that cuts across formal channels of communication is called:
  • upward communication
  • horizontal communication
  • downward communication
  • the grapevine
Which of the following is not a potential problem (barrier) to personal communications?
  • credibility of the sender
  • personal makeup of the parties involved
  • some individuals tend to be disorganised
  • none of the above ( all are potential problems)
______________ is the process by which the receiver interprets the symbols used by the source of the message by converting them into concepts and ideas.
  • decoding
  • listing
  • encoding
  • none of the above
Noise is not a problem at which stage of the communication process?
  • source
  • receiver
  • decoding
  • none of the above (noise is a problem at all stages)
What needs to be complete for there to have been effective communication?
  • The persons sentence
  • The documentation
  • Both the sending and receiving of the message
  • The task that was asked of the person
The term visual communication does not cover
  • an interview by the personnel manager
  • time series data
  • statistical graph
  • a pie chart
What is the primary purpose of communication?
ca-2 sb-1-Communicationimg_no 343.jpg
  • To send messages between senders and receivers
  • To establish contact between senders and receivers
  • To use technology
  • To sell your mixtape
what is the definition of the receiver 
  • a communication process 
  • symbols 
  • the person that intercepts the message then decodes it 
communication is the process of sending and receiving messages 
  • true 
  • false
what is oral or verbal communication
  • when the communication is spoken
  • when you have to eat lotion
  • i dont know 
  • i guess something 
The success of any communication begins with the ____.
  • message
  • method
  • purpose
  • sender
Communication that is spoken
  • written communication
  • oral communication
  • nonverbal communication
  • motivation
The person that transmits the message
  • receiver
  • symbol
  • sender
  • reciprocal
Something that is sent or said
  • message
  • sender
  • symbol
  • written communication
A reaction that the receiver gives to the message sent by the sender
  • reciprocal
  • feedback
  • nonverbal communication
  • oral communication
The person that receives a message
  • receiver
  • feedback
  • sender
  • flippant
The process of sending and receiving messages
  • communication
  • logical appeal
  • emotional appeal
  • mesmerized
In order for communication to occur, information must be put into words.
  • TRUE
  • FALSE
Well-written messages are concise.                     
  • TRUE
  • FALSE
Making eye contact is a form of body language.
  • TRUE
  • FALSE
What is the primary purpose of communication?
ca-2 sb-1-Communicationimg_no 344.jpg
  • To send messages between senders and receivers
  • To establish contact between senders and receivers
  • To use technology
  • To sell your mixtape
0:0:1



Answered

Not Answered

Not Visited
Correct : 0
Incorrect : 0