When should you reply to an email?
  • within 72 hours
  • within 48 hours
  • within 36 hours
  • within 24 hours
You should always keep copies of ______________ emails.
  • important
  • personal
  • musical
  • inappropriate
Three problems with punctuation in emails are
  • commas in the wrong place, careless writing and paragraphs that are not separated with spaces
  • correctly spelled words, correct grammar and correct punctuation
  • correct punctuation, spelling problems and poetry
  • correctly spelled words, correct punctuation and poems
The word netiquette means ______________________.
  • network etiquette
  • email rules
  • digital signal
  • online resources
Why should we be thankful for email access?
  • quicker, easier, cheaper and environmentally friendly
  • it's free
  • quicker and it's harsh on the environment
  • cheaper and is more meaningful
You should always send ______________________ in emails.
  • facts
  • opinions
  • multiple opinions
  • thoughts
You should never forward:
  • facts
  • documents
  • responses
  • chain letters and offensive remarks
Emails are:
  • permanent
  • erasable
  • informal
  • blogs
When you are sending an email you should always include:
  • the original
  • a poem
  • an opinion
  • a letter
What should you always do before sending an email?
  • Reply
  • Forward
  • Copy
  • Re-Read
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