situational controlSituational control is how much control and influence a leader has in the immediate work environment.
  • Fiedler's contingency leadership model determines if a leader's style is _____.
  • In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her _____.
  • Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.
  • In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
E-leadersE-leaders, says one writer, "have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones. They don't bother fighting mere battles with competitors because they're too busy creating businesses that will surround and destroy them."
  • Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?
  • A leader who focuses on providing increased service to others is called a _____.
  • ______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
  • Which of the following would be considered a negative interpersonal trait often found in leaders?
ConsultationConsultation means trying to get others to participate in a decision or change. Example: "I wonder if I could get your thoughts about this matter."
  • Which of the following would be considered a negative interpersonal trait often found in leaders?
  • A leader who focuses on providing increased service to others is called a _____.
  • ______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
  • Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?
Move to a more suitable situationWhat do you do if your leadership orientation does not match the situation? Then, says Fiedler, it's better to try to move leaders into suitable situations rather than try to alter their personalities to fit the situations.
  • In Fiedler's contingency leadership model, the amount of influence a leader has in his or her immediate work environment is called his or her _____.
  • Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
  • According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
  • In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
ServantStarbucks CEO Howard Schultz is cited as being one of the foremost practitioners of servant-style leadership. Schultz has made sure his employees have health insurance and work in a positive environment, and as a result Starbucks has a strong brand following.
  • Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
  • According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
  • In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
  • Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.
Leader-member exchange (LMX)The leader-member exchange (LMX) model of leadership emphasizes that leaders have different sorts of relationships with different employees.
  • The model that requires a manager to assess her own style and her situational control is _____.
  • "Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?
  • ______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.
  • Research indicates that women tend to display more _____, while men tend to display more ______.
MachiavellianismMachiavellianism leaders display a cynical view of human nature and condone opportunistic and unethical ways of manipulating people, putting results over principles.
  • Which of the following would be considered a negative interpersonal trait often found in leaders?
  • A leader who focuses on providing increased service to others is called a _____.
  • Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?
  • ______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
High situational ControlKim's leader-member relations are high because she and her people get along well. The task structure is high because the job is routine and unambiguous. The position power is high because she holds a lot of legitimate power.
  • A leader who focuses on providing increased service to others is called a _____.
  • Kim supervises a group of customer service representatives. Kim is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. In the contingency model, Kim has _____.
  • Lamar brought his proposal to Lindsay before the meeting saying, "I'm sure you have some ideas on this, and we could try to get them incorporated upfront." Lamar is using which influence tactic?
  • ______ have a global mind-set that recognizes that the Internet is opening new markets and recharging existing ones.
ReferentReferent power is power deriving from one's personal attraction. This kind of power characterizes strong, visionary leaders who are able to persuade their followers by dint of their personality, attitudes, or background.
  • Fiedler's contingency leadership model determines if a leader's style is _____.
  • The questionnaire used in Fiedler's model to determine leadership orientation is the _________.
  • Power deriving from one's personal attraction is called ______ power.
  • Using threats or intimidation to persuade someone is which influence tactic?
least preferred coworker (LPC) scaleTo find out if you are task-oriented or relationship-oriented, you or your employees would fill out a questionnaire (known as the least preferred coworker [LPC] scale), in which you think of the coworker you least enjoyed working with and rate him or her according to an eight-point scale.
  • The influence tactic most likely to result in the enthusiastic commitment of employees is _____.
  • Fiedler's contingency leadership model determines if a leader's style is _____.
  • The questionnaire used in Fiedler's model to determine leadership orientation is the _________.
  • "Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control?
Laissez-faireFull-range leadership suggests that leadership behavior varies along a full range of leadership styles, from take-no-responsibility (laissez-faire) "leadership" at one extreme, through transactional leadership, to transformational leadership at the other extreme.
  • According to Kotter, management and leadership are considered to be _____.
  • According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
  • Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
  • According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
ConsultationResearch shows that of the three possible responses to an influence tactic, which are enthusiastic commitment, grudging compliance, and outright resistance, commitment is most apt to result when the tactics used are consultation, strong rational persuasion, and inspirational appeals.
  • The questionnaire used in Fiedler's model to determine leadership orientation is the _________.
  • The model that requires a manager to assess her own style and her situational control is _____.
  • Factors that can help participative management (PM) work include all the following except _____.
  • The influence tactic most likely to result in the enthusiastic commitment of employees is _____.
influenceLeadership is the ability to influence employees to voluntarily pursue organizational goals.
  • Power deriving from one's personal attraction is called ______ power.
  • Using threats or intimidation to persuade someone is which influence tactic?
  • According to Kotter, management and leadership are considered to be _____.
  • Leadership is the ability to ______ employees to pursue organizational goals.
task-oriented or relationship-orientedThe contingency leadership model determines if a leader's style is (1) task-oriented or (2) relationship-oriented and if that style is effective for the situation at hand.
  • The model that requires a manager to assess her own style and her situational control is _____.
  • Fiedler's contingency leadership model determines if a leader's style is _____.
  • Power deriving from one's personal attraction is called ______ power.
  • The questionnaire used in Fiedler's model to determine leadership orientation is the _________.
facilitating individual and collective efforts to accomplish shared objectivesManagerial leadership is "the process of influencing others to understand and agree about what needs to be done and the process of facilitating individual and collective efforts to accomplish shared objectives." Influencing is leadership; the "facilitating" part is management.
  • Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader?
  • According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
  • According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
  • Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.
using a more autocratic styleWomen were found to be better at teamwork and partnering, being more collaborative, seeking less personal glory, being motivated less by self-interest, being more stable, and less turf conscious. Women were also found to be better at producing quality work, recognizing trends, and generating new ideas and acting on them. Women used a more democratic or participative style than men, who were apt to use a more autocratic and directive style than women.
  • According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
  • According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
  • In the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you _____.
  • Managerial leadership is defined as the process of influencing others to understand and agree about what needs to be done and the process of _____.
achievement-orientedAccording to revised path-goal theory, those with an achievement-oriented leadership style set challenging goals, emphasize excellence, and demonstrate confidence in employee abilities.
  • According to the concept of full-range leadership, leadership behaviors vary along a range from ______ leadership at one extreme to transformational leadership at the other.
  • The model that requires a manager to assess her own style and her situational control is _____.
  • Fiedler's contingency leadership model determines if a leader's style is _____.
  • James leads a training and development team. He expects excellence, sets challenging goals, and expresses confidence that each of them is capable of doing their part to meet and exceed the goals. According to revised path-goal theory, James is using a(n) ______ leadership style.
Fiedler's contingency modelThe contingency leadership model determines if a leader's style is (1) task-oriented or (2) relationship-oriented and if that style is effective for the situation at hand.
  • The influence tactic most likely to result in the enthusiastic commitment of employees is _____.
  • The model that requires a manager to assess her own style and her situational control is _____.
  • Factors that can help participative management (PM) work include all the following except _____.
  • ______ model of leadership emphasizes that leaders have different sorts of relationships with different employees.
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