What two laptop manufacturers provide their service manuals online free of charge?
  • Lenovo & Dell
  • SATA controller
  • computer case
  • monitor & power supply
What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?
  • SATA controller
  • standoff
  • PC-Doctor
  • header
What diagnostic software is used by several manufacturers, and can run tests on keyboards, video, speakers, touchpad, optical drives, wireless LANs, motherboard, processor, ports, hard drive, and memory?
  • PC-Doctor
  • header
  • monitor & power supply
  • standoff
When is it okay to touch the inside of a computer that is turned on?
  • you should not hold expansion cards by the edges
  • the wire nearest the triangle is pin 1
  • be sure to hold expansion cards by the edge connectors
  • When using a multimeter to measure voltage output
A system will always require what power connector?
  • power supply, drives, motherboard, cards
  • computer case
  • P1 power connector
  • False
What type of connector is not typically found on the front panel header?
  • Lenovo & Dell
  • service manual & user manual
  • standoff
  • SATA controller
If a ground strap is unavailable, what should be done to dissipate any ESD before working on a laptop?
  • Start menu shortcut & Press function key during startup sequence
  • Touch a non-painted metallic surface on the laptop
  • you should not hold expansion cards by the edges
  • Gently shake the laptop to ensure nothing is loose inside of the case
When disassembling a computer, it's okay to stack circuit boards on top of each other as long as you follow ESD protection rules.
  • True
  • False
What is the second step in opening the case of a working computer?
  • the wire nearest the triangle is pin 1
  • power down the system and unplug it
  • When using a multimeter to measure voltage output
  • You should backup any important data
What should be done after reassembling a laptop, but before installing the battery or AC adapter?
  • Touch a non-painted metallic surface on the laptop
  • a 4-pin power cord supplies supplemental power to the processor
  • Gently shake the laptop to ensure nothing is loose inside of the case
  • You should backup any important data
Which statement is true regarding the installation of the motherboard and connecting power?
  • a 4-pin power cord supplies supplemental power to the processor
  • Gently shake the laptop to ensure nothing is loose inside of the case
  • be sure to hold expansion cards by the edge connectors
  • When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components.
Where should you clip your ESD strap when opening a computer case?
  • SATA controller
  • computer case
  • Lenovo & Dell
  • standoff
Which of the following statements regarding working inside a laptop computer is true?
  • be sure to hold expansion cards by the edge connectors
  • When using a multimeter to measure voltage output
  • a 4-pin power cord supplies supplemental power to the processor
  • When upgrading a laptop, you should use components that are the same brand as the laptop, or use only recommended components.
A system always needs the 4-pin auxiliary power connector, and sometimes needs the P1 connector as well.
  • True
  • False
When removing screws while working on a laptop, what should be done with the screws?
  • You should backup any important data
  • the wire nearest the triangle is pin 1
  • They should be stored or labeled
  • you should not hold expansion cards by the edges
What are two resources that may be useful in disassembling a laptop computer?
  • They should be stored or labeled
  • the wire nearest the triangle is pin 1
  • service manual & user manual
  • You should backup any important data
Immediately after you unplug the computer from the power outlet, you're safe to begin working inside the case.
  • True
  • False
What do you call a connector on a motherboard that consists of pins that stick up from the board?
  • False
  • 1 year
  • header
  • standoff
What two devices in a computer should be considered "black boxes", and should never be opened, due to risks involving charged capacitors?
  • service manual & user manual
  • monitor & power supply
  • SATA controller
  • Lenovo & Dell
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