"You never take out the garbage unless I ask you three times" is an example of which type of disagreeing message?
  • spontaneity
  • confirming
  • complaining
  • certainty
Generally, people respond with ________ when they are confronted with face-threatening acts.
  • defensiveness
  • Endorsement
  • disconfirming
  • spontaneity
Attacks against the image we want to project are called:
  • Face-threatening acts
  • incongruous response
  • Seek more information
  • ask for specifics
Messages that communicate "I know what's best for you, and if you do as I say, we'll get along" are associated with which of Gibb's climates?
  • confirming
  • control
  • climate
  • description
You have been working at XYZ Corp. for the past two months. Each time you suggest a new way to complete the work, Sam (an employee who has been on the job 25 years) says, "Oh, trust me, it won't work; we've already tried that idea." You find yourself feeling discouraged and no longer share your ideas with Sam. Sam has exhibited which of the following behaviors?
  • complaining
  • neutrality
  • equality
  • certainty
Customer: "The amount of time I've been on hold is ridiculous. I'm going to cancel my service." Customer Service Representative: "It sounds like you're angry. Can you tell me about your problem?" The listener's response is an example of:
  • problem orientation
  • paraphrasing the speaker's idea
  • Argumentativeness
  • a tangential response
Yesterday a bank teller failed to nonverbally recognize you as waiting for service. You perceived their lack of acknowledgement as a _________response.
  • Complaining
  • disconfirming
  • Endorsement
  • confirming
Shawn: "Did you enjoy the movie?" Katie: "Yeah, I loved it." (rolling eyes) Katie's response is an example of:
  • tangential response
  • ask for specifics
  • a tangential response
  • incongruous response
In the supportive climate behavior ______________, communicators acknowledge that their opinion may not be the only good solution and indicate a willingness to change their mind if a better solution is presented.
  • Complaining
  • disconfirming
  • Problem orientation
  • provisionalism
All of the following are types of supportive communication climates identified by Jack Gibb except:
  • Impersonal
  • certainty
  • equality
  • complaining
If Chandi uses one of Gibb's attacking behaviors in an interaction with you, it is best to:
  • ask for specifics
  • incongruous response
  • defensiveness
  • Seek more information
Speaker: I'm really worried about trying to meet all of my obligations this semester. There's just SO much to do! Listener: Yeah, I guess we're all overwhelmed. I had to work every day last weekend. The listener's response is an example of:
  • problem orientation
  • paraphrasing the speaker's idea
  • a tangential response
  • an impersonal response
In the supportive climate behavior ______________, communicators focus on finding a solution that satisfies both their own needs and those of the others involved.
  • Seek more information
  • guessing about specifics
  • Problem orientation
  • Argumentativeness
Contrary to its popular reputation, the term ___________ is not always negative. It means being able to present and defend a position while attacking a different position on the same issue.
  • defensiveness
  • Argumentativeness
  • Problem orientation
  • Complaining
All of the following are types of defense-arousing communication climates identified by Jack Gibb except:
  • spontaneity
  • Endorsement
  • certainty
  • complaining
Supportive relational climates are characterized by:
  • equality
  • Win-win
  • spontaneity
  • strategy
Hugging a good friend while saying, "I think you did well!" is an example of what level of a confirming response?
  • complaining
  • Endorsement
  • spontaneity
  • Impersonal
Yesterday you found out you will be awarded a scholarship at the end of the semester. You are proud, excited and can't wait to share the news with friends and family members. When you get home, you immediately tell your sister the news. She listens, says "uh huh" then, promptly changes the subject. Even though she didn't say anything negative about your news, you felt slighted. Your sister has exhibited which of the following behaviors?
  • certainty
  • neutrality
  • Endorsement
  • evaluation
A/n ___________ message is one that conveys valuing to the other person It communicates ideas like "you matter to me," "I care for you," or "you're important."
  • spontaneity
  • control
  • confirming
  • disconfirming
Speaker: Lorinda makes me so mad when she's late. Listener: Lorinda? Yeah, but she's great. We went to a party together and had a fantastic time. The listener's response is an example of:
  • a tangential response
  • tangential response
  • an impersonal response
  • Argumentativeness
This behavior helps create a good climate for communication by making it possible for others to see that we are flexible, open to other ideas and that we don't have all the answers. It is:
  • provisionalism
  • acknowledgement
  • Complaining
  • Problem orientation
A monologue of intellectual, generalized statements is considered which type of disconfirming response?
  • defensiveness
  • complaining
  • spontaneity
  • Impersonal
Counterfeit questions are associated with which of Gibb's climates?
  • neutrality
  • certainty
  • strategy
  • spontaneity
Mark says to Shannon, "So what I hear you saying is you feel overwhelmed with all the housework you have to do when I'm on business trips. And you believe that you're making decisions about the kids by yourself." This is an example of:
  • paraphrasing the speaker's idea
  • a tangential response
  • Argumentativeness
  • Complaining
Chip's mom often listens to him, making sure he knows that she cares about his feelings and opinions even when she does not share them. This reflects which type of confirming message?
  • acknowledgement
  • Endorsement
  • disconfirming
  • Complaining
Jennifer is acting as though she doesn't hear you speaking to her and is not making any response. This is which type of disconfirming response?
  • Impersonal
  • impervious
  • complaining
  • recognition
Celeste and Ann Marie are good friends. They often call each other, sometimes daily. This reflects which type of confirming message?
  • recognition
  • disconfirming
  • evaluation
  • complaining
Melinda and Sydney often agree with each other. Just recently, Melinda decided to save 10 % of her paycheck automatically to build up her emergency savings account. When Melinda told Sydney, Sydney responded, "That's a great idea!" This reflects which type of confirming message
  • disconfirming
  • Complaining
  • acknowledgement
  • Endorsement
Sydney said to Melinda, "I am really disappointed you didn't text me when you got home last night. I wanted to hear how your date went!" This is a/an example of a ________________ type of disagreeing message.
  • confirming
  • Endorsement
  • Certainty
  • Complaining
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