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CBSE Questions for Class 10 Economics Consumer Rights Quiz 4 - MCQExams.com
CBSE
Class 10 Economics
Consumer Rights
Quiz 4
By what name is the Commission formed by the Central Government for implementation of
consumer protection laws known as?
Report Question
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Consumer Protection Commission
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National Court Commission
0%
Hoarding Prevention Commission
0%
National Consumer Commission
Explanation
The National Consumer Disputes Redressal Commission, India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986. Its head office is in New Delhi.
The Magna Carta of consumers is _________.
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WHO
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COPRA
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EXNORA
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FAO
Explanation
The Consumer Protection Act, 1986 (COPRA)
is an act
of the Parliament
of
India
enacted in 1986 to protect the interests of consumers in India
. It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.
The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India.
When did the Consumer Protection Act come into force?
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$$1^{st}$$ June, 1986
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$$1^{st}$$ July, 1989
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$$1^{st}$$ June, 1968
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$$1^{st}$$ July, 1987
Explanation
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.
Consumer protection Act was enacted in the year 1955.
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True
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False
Explanation
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.
Hence it is false.
Define consumer exploitation?
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Taking undue advantage of consumer
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Misleading the customer by selling wrong product
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Both A and B
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None of these
Explanation
Taking undue advantage of consumer or group of consumers by the sellers for their benefit is called consumer exploitation. Consumer can be exploited in many ways like product differentiation, price differentiation, monopoly, etc.
Reasons of customer exploitation ?
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Unawareness
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Illiterate
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Lack of knowledge
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All of the above
Explanation
Lack of knowledge, illiteracy, unawareness, etc. are the factors that lead to customer exploitation.
_________ provides the adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services.
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Right to choose
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Right to be informed
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Right to consumer education
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Right to be heard
Explanation
It is the right of consumer to be informed which provides the adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services.
Which of the following is a use of the Consumer act?
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Marketing of goods
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Providing health education
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Creating awareness
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Food production
Explanation
One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.
Which of the following factors are responsible for exploitation of consumers in India?
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Limited information
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Limited supply
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Limited competition
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All of above
Explanation
Following factors are responsible for exploitation of consumers in India:-
Limited information- In a capitalist economy the producers and the sellers are free to produce any goods or services in any quantity and there is no regulation on prices. In that case it is the duty of the producers and sellers to furnish full information about their product to the consumers. In the absence of timely and correct information like the price, quality, composition, terms of purchase, guarantee/warranty etc., and the consumers may make a wrong choice and loose their money.
Limited supply- The consumers are exploited when the goods and services are not available in the market to the required amount or quantity. This makes or gives chance for black marketing & hoarding, of the goods etc.
Limited competition- At times only one producer or a group of producers produce some products. So they control the production and supply of certain goods. Thus they manipulate the prices of their products by making these non-available for certain period. So the prices rise high and the benefit goes to that particular group causing loss to the customers.
What are the ways and means of consumer protection ?
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Lok Adalat
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Public Interest Litigation
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Redressal Forums and Consumer Protection Councils
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All of the above
Explanation
The following are the various
ways and means of consumer protection followed in India are :-
a) Redressal Forums and Consumer Protection Councils
b) Lok Adalat
c) Public Interest Litigation
d) Various consumer organisation
e )Legislative Measures - bureau of indian standards act, drug control Act,etc.
What are the measures to save the consumers from exploitation?
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Consumer's education and awareness
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Proper education of consumer's right
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Both A and B
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None of the above
Explanation
Measures to save the consumers from exploitation are :-
a) awareness
b) beware of misleading advertisements
c) collect proof of transaction
d) consumer must be aware of their rights,etc
Which of the following are the rights of consumer?
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Right to choose
0%
Right to be informed
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Right to be heard
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All of the above
Explanation
Following are the rights of consumers :-
a) Right to choose.
b) Right to be heard.
c) Right to be informed.
d) Right to Safety.
e) Right to Seek Redressal.
f) Right to Consumer Education.
What is customer value?
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Ratio between the customer's perceived benefits and the resources used to obtain these benefits
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Excess of satisfaction over expectation
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Post purchase dissonance
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None of the above
What are the common malpractices which leads to consumer exploitation?
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Hoarding and black-marketing
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Supply of defective goods
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Sale of adulterated goods
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All of the above
Explanation
Following are the most common business malpractices leading to consumer exploitation are given below:-
(a) Sale of adulterated goods.
(b) Sale of duplicate goods.
(c) Use of false weights and measures leading to underweight.
(d) Hoarding and black-marketing.
(e) Charging more than the Maximum Retail Price (MRP) fixed for the product.
(f) Supply of defective goods.
(g) Misleading advertisements.
(h) Supply of inferior services.
The Industries Act, 1951, empowered the government to issue licences for:
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Setting up of new industries
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Expansion of existing ones
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Diversification of products
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All of these
Explanation
Industrial licensing was the need for the hour at that point as our resources are scarce as
compared to developmental needs and private sector cannot be allowed freely to exploit the
resources. Thus, licensing policy was adopted. Hence, correct answer is option D.
In India, the National Consumer Council was set up in ____________.
Report Question
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1962
0%
1988
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1964
0%
1965
Explanation
A "National Consumer Council" of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers.
Hence b is the correct answer.
Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.
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A only
0%
B only
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None
0%
Both
Explanation
Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.
The British Government appointed a committee on consumer protection in __________.
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1959
0%
1955
0%
1960
0%
1952
Which of the following is a correct statement?
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The COPRA extends to the whole of India
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The COPRA shall apply to all goods and services
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The COPRA was amended in the year 2011
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None of the above
According to the COPRA, the term 'Person' may includes _______________.
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A registered or unregistered firm
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A Hindu Undivided Family
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A Co-operative Society
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All of the above
When was COPRA implemented in India?
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1984
0%
1985
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1986
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1988
"Consumer Sovereignty" refers to.
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Consumer participation in Production
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Consumer is the Ruler of the State
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Producers produce any type of goods and dump them in the market
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Producers produce only those goods which Consumers prefer to buy
Explanation
The concept of consumer sovereignty has in fact given rise to the concept of a market economy system. A system where in the consumer tastes and preferences that give rise to demand of goods and services will signal producers which kind of goods to produce more.
Hence option d is correct.
In a Free Market Economy the allocation of resources is determined by.
Report Question
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Votes taken by consumers
0%
A Central Planning Authority
0%
Consumer Preference
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All of the above
Explanation
In a free market economy, the products are produced according to the satisfaction of consumers.
Therefore, resources for production are allocated after doing a thorough analysis on consumer satisfaction which is regarded as the top most priority without comprising the goal of profit maximization.
So option c is the correct answer.
In the pre-reforms period (i.e. before 1991), control was exercised over import of _______________.
Report Question
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Consumer Goods
0%
Capital Goods
0%
Both (a) and (b)
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Neither (a) nor (b)
How the decline in demand for crude oil due to lockdown affects the supply of foreign
exchange?
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Rise
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Fall
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No change
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Either (A) or (B)
Explanation
Fall in demand for crude oil will lead to fall in
demand for foreign exchange with no impact on
the supply of foreign exchange. Hence, correct answer is option C.
________
save by reducing their present consumption.
Report Question
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Individuals or Households
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Business Enterprises
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Government
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All of the above
Explanation
Income= Saving + Consumption
It means consumption is more then saving will be low and when saving will be more then the consumption will be less at constant income
Both are dependent upon the income
Hence a is the correct option
When was consumers protection act enacted ?
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1978
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1976
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1986
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1989
Four alternatives are given for each of the following questions / incomplete statements. Only one of them is correct or most appropriate. Choose the correct alternative and write the complete answer along with its letter of alphabet.
A person has bought a car of worth Rs. 15 lakhs is now facing some problems in it, but the car company is not responding to him To which agency can the person complain?
Report Question
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District Consumer Forum
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The State Consumer Commission
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The National Consumer Commission
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Inter-state Consumer Forum
Explanation
The District Consumer Forum
entertains the complaints where the value of goods and services is less than Rs. 20 lakhs.
In 1985, the United Nations adopted the UN guidelines to ensure _____.
Report Question
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consumer protection
0%
consumer exploitation
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consumer support
0%
consumer awareness
Explanation
The original
Guidelines
for Consumer Protection were
adopted
by the
United Nations
in
1985
, following a successful campaign initiated by Consumers International.
How do you describe the judicial machinery under COPRA ?
Report Question
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Two-tier quasi-judicial machinery
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Three-tier quasi-judicial machinery
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Four-tier quasi-judicial machinery
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Five-tier quasi-judicial machinery
Explanation
The three-tier quasi-judicial machinery under COPRA is:
National level consumer court
State level c
onsumer court
.
District level c
onsumer court
.
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