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CBSE Questions for Class 11 Commerce Business Studies Emerging Modes Of Services Quiz 2 - MCQExams.com
CBSE
Class 11 Commerce Business Studies
Emerging Modes Of Services
Quiz 2
Outsourcing is used by an organization for the interest of _______.
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redirecting or conserving energy directed at the competencies of a particular business
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making more efficient use of worldwide labor, capital, technology and resources
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lowering firm's costs or to make more efficient use of labour, capital, technology and resources
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any of the above
Explanation
Companies outsource primarily to reduce/cut costs. Nowadays, it is not only about cutting costs but also about reaping the benefits of strategic outsourcing viz accessing global skilled expertise, flexible staffing and increasing efficiency, reducing turnaround time, and eventually generating more revenue.
Thus it can be said that outsourcing is used by an organisation for lowering the costs of its firm and making the efficient use of its factors of production and also conserving its energy for the competencies of a particular business.
A website that is designed not to sell the company's products directly rather to build customer goodwill is known as a _______ website.
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customer service
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marketing
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private trading
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sales marketing
Explanation
In customer service website, much attention is given to customer service to build customer goodwill without emphasizing on selling products. Here, customer satisfaction is much important to the business enterprise.
The most recent wave of globalization has emphasized the outsourcing of ________.
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natural resource extraction and mining job
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services and white collar jobs
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agricultural and farming jobs
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manufacturing and blue collar jobs
Explanation
The recent wave of globalization has emphasized on the outsourcing of the services by better service providers and white collar jobs in the foreign market.
It is also characterized by significant international capital movements. It started the concept of information age.
E-commerce does not include __________.
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a business's interaction with its suppliers
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a business's interaction with its customers
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interactions among the various departments within the business
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interactions among the geographically dispersed units of the business
Explanation
E-commerce is nothing but the online buying and selling of goods and services. It facilitates a business to interact with its suppliers, customers and the geographically dispersed units of the business through internet. It facilitates communication between people belonging to different places.
Website that engages consumers in interactions that takes them closer to a direct purchase is known as a _______ website.
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customer service
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marketing
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private trading
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sales marketing
Explanation
In marketing website, consumers interacts with each other through website and these interactions help them in making a direct purchase without delaying a lot while making any transaction. For example, if an individual visits www.sony.co.in, he/she can search through various product categories and know about the reviews, participate in promotional campaigns, etc. that leads to a purchase of the product.
__________________ is the term that involves the use of electronic platforms such as intranets, extranets and internet to conduct a company's business.
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E-commerce
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Commerce
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Both (a) and (b)
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None of the above
Explanation
E-commerce or electronic commerce refers to the buying and selling of goods and services over an electronic platform such as intra-nets, extra nets and Internet to conduct a company's business.
The advantage that is not available with BPO is ________.
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Flexible
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Focus
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Speed
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Communication
Explanation
Business process outsourcing involves the transfer of business processes to an external service provider so that an organization can mainly focus on the core activities of its business without wasting its time in other business activities.
Hence, option (D) is the correct answer.
Invariably the benefits of BPO are ________.
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Taking care of core business
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It is cost effective
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A double edged sword
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A and B Both
Explanation
Business process outsourcing refers to the transfer of business processes to an external service provider so that organisation can focus on its core business without wasting its lot of time on non-core business activities and also BPO is cost effective.
While preparing a website, designers should take care that the site enables user-to-user communication. This design feature is known as ______.
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Context
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Connection
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Community
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Commerce
Explanation
The context in website designing, take care that the website so designed must have the feature that enables the communication between the users of the website. This promotes the exchange of thoughts, views, and ideas which is a designing feature of the website.
Hence, option (A) is the correct answer.
What categories should an organization evaluate when making an outsourcing decision?
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Reduce salary cost
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Geopolitical risk
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English proficiency
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All of the above
Explanation
The correct option is reducing salary cost. A business organisation outsource any of the activities to
reduce cost and avoid unnecessary burden.
Select the benefits an organization can receive from outsourcing ________________.
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Increase technical abilities
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Financial savings
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Market agility
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All of the above
Explanation
Outsourcing helps the business to focus on its core activities by getting its other non-core activities done through the third party. It also increases technical abilities of an organisation as its work is outsourced from people with more technical knowledge.
Near shore outsourcing is _______.
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contracts done by company with other companies within a company's own country
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contracts done by a company with neighbouring countries companies
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contracts with companies excluding neighbouring countries
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none of the above
Explanation
Near shore outsourcing is the process of getting contracts done from the neighboring countries rather than getting it done from their own country for example; many countries of USA outsource its work to Canada.
The most uncommon reason why companies outsource is ___________________.
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Better manage the costs of internal processes
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More market exposure
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Tap outside sources of expertise
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Reduce headcount and related expenses
Explanation
The most uncommon reason why companies outsource is to reduce headcount and related expenses as outsourcing is cost-effective and helps the organization in focusing mainly on core activities.
Hence, option (D) is the correct answer.
Which of the following is an outsourcing risk?
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Gain of control
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Flexibility
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Geopolitical uncertainty
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None of the above
Explanation
The risk for a business while doing outsourcing is geopolitical uncertainty as working environment differs from country to country and state to state and then risk arises for the business to adapt these changes.
What is the outsourcing option that includes the closet location and direct customer control?
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Offshore outsoucing
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Nearshore outsourcing
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Onshore outsourcing
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None of the above
Explanation
Onshore outsourcing offers the closest location and direct customer control while offshore outsourcing is the one in which company uses organisation from developing countries to write ode and develop systems.
The contracting of a specific business task, such as payroll to a third party service provider is ________.
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BPO
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insourcing
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outsourcing
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offshore outsourcing
Explanation
Business process outsourcing is the activity in which organisation get its specific work done from the third party such as work related to payroll and accounting as they don't require lots of attention of organization.
Which of the following is a challenge of outsourcing?
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Contract length
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Competitive edge
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Confidentiality
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All of the above
Explanation
Contract length, competitive edge and confidentiality are the challenges of outsourcing as getting work done from the third party may affect the confidentiality of an enterprise and may also lead to the decrease in competitive abilities.
What categories should an organization evaluate when making an outsourcing decision?
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Salary cost
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Geopolitical risk
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English proficiency
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All of the above
Explanation
While making the decision of outsourcing, it is necessary for an organisation to evaluate salary costs and geopolitical risks involved in getting work done from the third parties and also it focuses on english proficiency skills of the workers involved.
Which of the following are the influential drivers affecting the growth of outsourcing markets?
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Rapid growth
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Core competencies
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Industry changes
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All of the above
Explanation
The growth of outsourcing markets is mainly due to the rapid growth in business environment and company's focus on its core activities to become competent and on the changes in the industrial market.
What does customer care department in call center handle?
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Does telemarketing only
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Inbound and outbound activities
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Inbound activities only
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Outbound activities only
Explanation
A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Inbound customer service, the customer calls your company with a service request or an inquiry. Outbound customer service represents or more proactive approach. An agent from your call center contacts customer to follow up on a service issue or to notify customers of new products or policy changes.
E-Commerce results in _______ transaction cost and ________ margin.
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Higher, Lower
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Lower, Lower
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Lower, Higher
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Higher, Higher
Explanation
E-commerce results in lower transaction costs and higher margins as expenses related to land, labor, etc. are very less in online transactions as compared to offline transactions that result in high-profit margins.
Hence, option (C) is the correct answer.
Which amongst the following is the disadvantage of E-commerce?
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Lower transaction cost
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Difficulty in training and maintenance
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Security problems
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Both (b) and (c)
Explanation
E-commerce refers to the transactions like buying and selling of goods or services through internet. Using the internet requires a person to have knowledge regarding it and here, security problem also arises as personal details of consumers are taken.
Which one of the following is a category in which Business Process Outsourcing can be categorised?
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Back office outsourcing
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Front office outsourcing
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Offshore outsourcing
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All of the above
Explanation
Business process outsourcing can be categorised in these categories like back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing and many other categories also.
What is e-commerce?
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It refers to the use of computer netwok
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It refers to the idea of extracting business intelligence
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It refers to the buying and selling of goods and services
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Both a and c
Explanation
E-commerce means the conduct of industry, trade, and commerce activities through the internet. It
is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.
Hence, option (A) is the correct answer.
BPO that is contracted to a company's neighbouring (or nearby) country is called ________.
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Offshore outsourcing
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Near shore outsourcing
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On shore outsourcing
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None of the above
Explanation
Business process outsourcing in which the work is contracted to be done from the neighboring countries rather than getting it done from its own country is known as nearshore outsourcing.
Hence, option (B) is the correct answer.
BPO not only gives specialised performance, but also provides _______.
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Same cost
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Saving in cost
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Different cost
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None of the above
Explanation
Business process outsourcing refers to getting the work done from third parties that do not require much attention from the organization. BPO provides specialized performance and is very time and cost-efficient i.e.economical.
Hence, option (B) is the correct answer.
Automobile parts are being purchased from ABC company, by placing order through its website.
This is an example of ________.
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viral marketing
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network marketing
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BPO
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e-commerce
Explanation
E commerce (e-commerce) or electronic commerce, subset of e business, is the purchasing, selling and exchanging of goods and services over computer networks (such as the internet) through which transactions or terms of sale are performed electronically. E-commerce includes buying and selling of goods, information and services using network of computers.
Which one of the following is a great concern for E-commerce?
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Speed
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Quality
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Security risk
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Maintenance cost
Explanation
Security risk is a great concern for e-commerce as doing business through internet involves uploading the data of individuals online that can be misused by others and can affect the privacy of individuals.
Which among the following is one of the largest 'Job providers' in India?
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Network marketing
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Business process outsourcing
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Medical tourism
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Film industry
Explanation
Business process outsourcing is one of the largest job providers in India as India has many people with good technical knowledge and many developed countries get their work done from India as India provides its assistance at low cost compared to other countries.
The payment mechanism typical to e-business is __________________.
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cash on delivery
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cheques
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credit / debit cards
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All of the above
Explanation
The payments in e-business can be done using non cash methods like credit cards or debit cards or by issuing cheques and also cash on delivery option is available as it will ensure the trust of customers on business ensuring no frauds.
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