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CBSE Questions for Class 11 Commerce Business Studies Emerging Modes Of Services Quiz 3 - MCQExams.com
CBSE
Class 11 Commerce Business Studies
Emerging Modes Of Services
Quiz 3
Which of the following refers to form of business transactions that are carried out through electronic processing and transmission of data including text, sound and visual images?
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A-commerce
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E-commerce
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B-commerce
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D-commerce
Explanation
Electronic commerce is a way of doing business over large electronic networks such as the Internet. E commerce refers to a form of business transactions that are carried out through Internet processing and transmission of data including text, sound and visual images.
LPO stands for __________.
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Legal Process Outsourcing
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Legal Process Output
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Legal Permanent Offer
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Legal Public Organization
Explanation
LPO stands for Legal process outsourcing. LPO refers to the practice in which a corporation obtains legal support service from an outsider law firm or legal support services company. In India, legal process outsourcing is a high end industry that has been growing rapidly in recent years.
Hence, option (A) is the correct answer.
By Electronic Commerce, we mean _____________________.
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Commerce of electronic goods
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Commerce which depends on electronics
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Commerce which based on the use of internet
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Commerce which based on transactions using computers connected by telecommunication network
Explanation
Electronic commerce refers to pursuing commerce activities i.e. buying and selling of goods over an electronic network typically, internet. These business transactions occur either as business to business transactions, business-to-consumer transactions, consumer to consumer transactions, etc.
Hence, option (C) is the correct answer.
What does we mean by ITES?
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Indian Technology enabled services
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International Telecommunication extra services
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IT enabled services
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None of the above
Explanation
ITES refers to information technology enabled services. ITES is a form of outsource services which has involvement of IT in different fields like Finance and Banking, Insurance, telecommunication. It covers the entire area of operations which exploit information technology for improving efficiency of organisations.
Advantages of BPO is/are :
I. Effective use of supply chain partners.
II. Quick supplies from the vendors.
III. Increased flexibility in its resource management.
Iv. Increased speed of business processes
Select the correct answer from the option given below.
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III, I & II
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IV, II & I
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II, III & IV
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I, III & IV
Explanation
BPO helps in the effective use of supply chain partners. Companies outsource primarily to cut costs i.e. for achieving he economies of scale and also about reaping the benefits of strategic outsourcing such as skilled expertise, specialized performance so that better results can be obtained, eventually generating more profits.
The need for outsourcing arises because _________.
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Achieving economy
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Getting better results
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Specialized performance
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All of the above
Explanation
Companies outsource primarily to cut costs i.e. for achieving the economies of scale and also about reaping the benefits of strategic outsourcing such as skilled expertise, a specialized performance so that better results can be obtained, eventually generating more profits.
Hence, option (D) is the correct answer.
BPO stands for ____________.
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Business Patent Offer
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Business Process Outstanding
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Business Process Outsourcing
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Business Public Organisation
Explanation
BPO stands for Business Process Outsourcing, refers to the contracting of specific business tasks such as payroll, human resources, or accounting to any third service provider company so that company can focus mainly on its core activities. Usually, BPO is implemented as a cost-saving measure.
Hence, option (C) is the correct answer.
BPO that is contracted to a company's neighbouring or nearby country is called near __________.
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Offshore outstanding
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Offshore outsourcing
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Offer outsourcing
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Near shore outsourcing
Explanation
Nearshore outsourcing is a kind of Business process outsourcing in which an organisation gets its business processes like human resource and accounting done from neighboring countries of its country where its products and services are actually produced and manufactured.
Hence, option (D) is the correct answer.
BPO that is contracted outside a company's country is called ___________.
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Offshore outstanding
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Offshore outsourcing
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Offer outsourcing
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Shore outsourcing
Explanation
Offshore outsourcing is a type of business process outsourcing that involves hiring an external organization to perform some business functions in a country other than the one where products or services are actually developed or manufactured.
Hence, option (B) is the correct answer.
The selection of the items that are to be put on the cart for purchase is known as __________.
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Registration
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Placing an order
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Payment options
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Neither of the above
Explanation
While surfing the website or application, customer selects the goods which he wants to purchase, and these selected items go to cart from where an order can be placed with the supplier. This process is known as placing an order while purchasing with the help of Internet.
Due to risks in online transactions, security and safety issues become most crucial concern in e-business.
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True
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False
Explanation
The main drawback of e-business is that there remains a risk in online transactions as one cannot trust the person whom he has not seen. Safety is a main issue as personal information of buyer is always on threat as they can be used for any unlawful activities.
___________ is an advantage of e-business over traditional business.
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Convinience
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Speed
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Global reach
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All of the above
Explanation
E-business has many advantages as compared to traditional form of business. Unlike traditional business, it offers convenience to both customers and sellers, speed of delivery, provides global reach i.e. anyone can take benefit of e business by ordering items online without wasting their time and money on physical outlets.
The ability to use real currency in an electronic format and has no real physical properties is ____________.
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e-cheque
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digital cash
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COD
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credit card
Explanation
Digital cash is a type of currency available in electronic or digital form but exhibits characteristics similar to physical currencies. Digital cash helps in pursuing transactions globally without any hassle or fear of theft and also ownership can be easily transferred.
Customers avoid online transactions due to __________.
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Low personal touch
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Anonymity of the selling party
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Online frauds
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Time taken for delivery of the product
Explanation
Customers avoid online transactions due to the fear of fraud as selling party is sometimes unknown to the customer and payment through credit or debit card can lead to loss to customer. This disadvantage make customers rely more on traditional form of business as compared to online business.
In order to confirm that the customer has correctly entered his details in the registration form, the seller may verify the same
from the ___________.
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name
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cookies
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contact no.
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address
Explanation
Seller can send send cookies to the customer online to assure that the information enrolled by the seller in the registration form is correct and customer has a physical existence. Sending cookies to be sure reduces the risk of fraud and theft.
The transfer of funds that can be done over the internet is known as ___________.
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cash on delivery
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net-banking transfer
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cheque
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Ccedit card / debit card
Explanation
Internet banking offers a bouquet of fund transferring services i.e. funds can be transferred within our own accounts or it can be transferred to third parties. It is known as net-banking transfer that helps in minimising the risk of theft and also transactions can be done 24*7.
To have an account with the online vendor the process is known as ____________.
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Registration
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Payment selection
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Placing an order
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Neither of the above
Explanation
The very first step in online transaction is registration. A person is required to register himself and his basic information with the vendor so that authentication of a person can be done and transactions can be carried out without any hassle in future.
Which of the following are transaction risk?
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Seller denies that the customer ever placed the order or the customer denies that he ever placed the order.
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The intended delivery does not take place, goods are delivered at wrong address, or goods other than ordered may be delivered.
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Seller does not get the payment for the goods supplied whereas the customer claims that the payment was made.
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All of the above
Explanation
All the risks that are mentioned above are transaction risk as both seller and buyer deal only through internet, they don't know about the physical existence of each other. Seller can deny that he customer placed the order or he may not receive the payment while consumer says that he has done payment earlier.
The very first step in online transaction is ___________.
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Placing an order
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Registration
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Selection of payment method
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Input of payment details
Explanation
The very first step in online transaction is registration. A person is required to register himself and his basic information with the vendor so that authentication of a person can be done and transactions can be carried out without any hassle in future.
BPO that is contracted outside a companys country is called __________.
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Offshore outsourcing
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Near shore outsourcing
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Both
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Neither of the above
Explanation
Offshore outsourcing is a type of business process outsourcing that involves hiring an external organisation to perform some business functions in a country other than the one where products or services are actually developed or manufactured.
What is the purpose of a Level-2 Virus?
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Damage to target data files
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To complete destruction of the system
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Disruption of functioning
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Installing and timely updating anti-virus programmes and scanning the files
Explanation
When level 2 virus is present there in computer, it damages the target data files. Virus performs the destructive functions for the computer, data files and other programmes of computer are suffered due to the presence of Level 2 virus.
E-commerce can take place ________.
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Between companies
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Between companies and their customers
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Between companies and government departments.
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All of the above
Explanation
Electronic commerce refers to pursuing commerce activities i.e. buying and selling of goods over an electronic network typically, internet. These business transactions occur either as business to business transactions, business to consumer transactions, consumer to consumer transactions and customer to business services.
What is the purpose of a Level-1 Virus?
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To complete destruction of the system
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Installing and timely updating anti-virus programmes and scanning the files
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Disruption of functioning
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Damage to target data files
Explanation
Level-1 virus leads to the disruption of files and programme in computer software. Virus enters the computer software without the knowledge of user and performs the malicious actions that affects the functioning of computers.
Need for outsourcing arises due to _______.
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Getting no result in home country
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Lack of labour in home country
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Specialized performance
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All of the above
Explanation
Companies outsource primarily to cut costs i.e. for achieving the economies of scale and also about reaping the benefits of strategic outsourcing such as skilled expertise, the specialized performance so that better results can be obtained, eventually generating more profits.
The acronym of vital information under siege is __________.
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Malware
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IP Address
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VIRUS
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GPS
Explanation
VIRUS refers to vital information under siege. A computer virus is a malicious software that is loaded onto a users software without the user's knowledge and performs malicious functions. But not all viruses are destructive though.
Once the information is available over the internet, it moves out
of the private domain and it is difficult to protect it from being copied.
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True
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False
Explanation
Whenever we post any information over internet, it moves out of our private domain and becomes a part of public domain that can be used by anyone and it become difficult for us to protect it from being copied. When it reaches the public domain, an individual does not have any control over it.
What is the purpose of a Level-3 Virus?
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Disruption of functioning
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The complete destruction of the system
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Installing and timely updating anti-virus programmes and scanning the files
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Damage to target data files
Explanation
Presence of level 3 virus affects the complete system of computer. This virus is much more destructive than virus 1 and virus 2. It affects the functioning of complete system and its mere presence can destroy the whole system and data transmission becomes very difficult.
Which one of the following is a great concern for E-COMMERCE?
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Speed
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Quality
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Security risk
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Maintenance cost
Explanation
The main concern for e-commerce form of business is maintenance as every transaction is done with the help of internet so network availability is necessary and that involves huge maintenance cost, which sometimes become a hurdle in the functioning of business.
24x7 working is an advantage of _________.
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Sole proprietorship
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Tele shopping
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E-commerce
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None of the above
Explanation
In e-commerce type of business , transactions can be done 24*7 since there is not any store, there is also not an opening and closing time.E-commerce provides the flexibility of time i.e. one can purchase the product whenever or wherever he wants to.
Network infrastructure is ________________.
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Web
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Internet
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software
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Email
Explanation
Network infrastructure is Internet as internet facility can only be attained with the help of network. Internet facility can only be used by an individual if the area in which he is residing has a good internet connection.
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