CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 10 - MCQExams.com

"Colleges teach the one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking." This is said by _______.
  • Peter Drucker
  • Henry Fayol
  • Adam Smith
  • Fredrick Taylor
When one communicates to transact some commercial activity i.e., providing goods or services, with the intention of generating profits, then it is termed as ________.
  • informal communication
  • social communication
  • self communication
  • business communication
Communication is a process by which information is exchanged between individuals through a common system of.
(X) Symbols
(Y) Signs
(Z) Behaviour
Select the correct answer from the options given.
  • (X) and (Y)
  • (Y) and (Z)
  • (X) and (Z)
  • All of the above
Communication is essential for _________.
  • in all types of organizations
  • at all levels of management
  • both (A) or (B)
  • both (A) & (B)
Which of the following is verbal communication?
(I) Facial expressions
(II) Gestures
(III) Audio-visual communication
Select the correct answer from the option given.
  • (I)
  • (II)
  • (III)
  • (I) & (II)
Which of the following is non verbal communication?
(X) Oral communication
(Y) Written communication
(Z) Audio-visual communication
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • None of the above
_____________ is an unspoken or unwritten message that uses body language.
  • Non-verbal communication
  • Verbal communication
  • Informal communication
  • Both (A) and (B)
Which of the following is example of written communication?
  • Notice, agenda, notes on agenda
  • Minutes of meetings
  • Leaflet/Brochure/Handbills
  • All of the above
Non-verbal communication includes-
I. Movements
II. Meetings
III. Eye contact
IV. Conferences
V. Nodding the head
Select the correct answer from the options given.
  • II, IV, I
  • III, V, IV
  • I, V, II
  • V, I, III
Research studies have shown that __________ of communication by executives of a company is in the oral form.
  • $$80\%$$
  • $$100\%$$
  • $$10\%$$
  • $$20\%$$
Which of the following is non-verbal communication?
P. Body language
Q. Visual Communication
R. Audio-visual communication
Select the correct answer from the options given.
  • R
  • Q
  • P
  • None of the above
Which of the following is not advantage of written communication?
  • It takes much more time to compose a message in writing
  • The use of headings and bullets enable us to organize the material for better understanding
  • It also enable us to revise the contents if we find them unsuitable for the recipient from the point of view of clarity or interest
  • All of the above
Which of the following is an essential part of communication?
  • Reply
  • Acknowledgement
  • Feedback
  • Repetition
There are __________ C's of effective communication.
  • five
  • seven
  • three
  • ten
Which of the following provide immediate & quick feedback?
(X) Written communication'
(Y) Radio listening
(Z) Oral communication
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • All of the above
The principles of effective writing include.
(X) Brevity
(Y) Clarity
(Z) Accuracy
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • All of the above
When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories: ___________.
  • electronic, face-to-face, and internal
  • external operational, external, and personal
  • internal operational, external operational, and personal
  • operational, face-to-face, and personal
An email message sent from the production supervisor to a customer is classified as ________.
  • external-operational communication
  • internal-operational communication
  • personal communication
  • none of the above
When the people in organization communicate with anyone outside the organization it is called _______.
  • an informal communication
  • an internal communication
  • external communication
  • non-verbal communication
Facial expressions; Gestures; Eye contact; Nodding the head and Physical appearances are the form of _________.
  • verbal communication
  • non-verbal communication
  • oral communication
  • visual communication
Select the statement about business communication that is not true.
  • Business Communication may be upward or downward
  • Business communication takes many forms oral, print and electronic
  • In business you will be judged on your professional expertise, not your communication ability
  • If you communicate well, you are likely to be promoted
There must be at least three persons to allow the completion of the process in interpersonal communication.
  • False
  • True
  • Partly false
  • None of the above
Which of the following can be treated as oral communication?
(i) Brainstorming sessions
(ii) Grapevine
(iii) Eye contact
(iv) Presentation
(v) Radio listening
(vi) Minutes of meetings
Select the correct answer from the options given.
  • (i), (iii), (iv), (v)
  • (iv), (v), (ii), (i) & (vi)
  • (ii), (iv), (v), (iii)
  • (i), (ii), (v)
Which of the following is not true of business communication as a problem-solving activity?
  • There is one best solution to each business communication problem
  • The business communication process may involve some backtracking rather than following a strictly linear path
  • Solving business communication problems involves creativity and judgement as well as research and analysis
  • The basic plans for common types of business messages need to be adapted to each situation.
The communication of a revocation is complete as against the person who makes it:
  • When it received by the person to whom it is made
  • When it comes to the knowledge of the prosper
  • When it is put into a course of transmission to the person to whom it is made, so as to be out of the power of the person who makes it
  • When it comes to the knowledge of the acceptor
Mark the most inappropriate comment about the grapevine in an organization.
  • Wise managers ignore it
  • It carries much gossip and rumour
  • It carries more information than the formal communication network
  • Its nature will depend upon the organization's members
The communication network in which all subordinates under a supervisor communicate through a supervisor only is called a ________.
  • single chain
  • inverted V
  • wheel
  • free flow
The communication of an acceptance is complete as against the acceptor:
  • When it comes to the knowledge of the prosper
  • When it is delivered by the acceptor
  • When it is posted by the acceptor
  • When the acceptor makes any written acceptance
Communication in the sense of transfer of information and understanding will fail if the receiver pays little or no attention to the message. Such barrier in communication known as ____________.
  • distortion of information
  • premanture evaluation
  • resistance to change
  • perfunctory attention
Communication runs faster in:
  • Centralized structure
  • Decentralized structure
  • Matrix structure. Line structure
  • Line structure
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