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CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 11 - MCQExams.com
CBSE
Class 10 Elements Of Business
Communication In Business Organisations
Quiz 11
The other name of "communication through the chain of command" is?
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Informal channels of communication
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Informal official channels of communication
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Principle of clarity
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None of the above
Communication
Communication is a vital aspect of the managerial process.
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True
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Partly true
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False
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None of above
______ of communication are established mainly by the organization structure, and are referred to as ''communication through the chain of command''.
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Informal channenels
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Formal channels
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Unofficial channels
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Both (A) and (B)
The sentence structure that allows one idea to be emphasized and one idea to be de-emphasized is the
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Simple sentence
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Short sentence
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Complex sentence
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Compound sentence
Which of the following is likely to help readers follow your report easily?
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Contractions
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Repetitions
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Topic Sentences
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Prepositions
Individuals generally give public notice only
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When they find it more benificial
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When they are asked to do so
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Neither a nor or b
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None of the above
The communication used by managers to provide job instruction is __ communication.
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Downward
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Lateral
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Formal
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Directional
Characteristics that is NOT to be included in an enquiry letter is
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Straight forward
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Indirect approach
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Compact
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Courteous
A memorandum is a brief form of written communication for
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External use
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Informal use
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Internal use
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Legal use
Explanation
A memorandum, more commonly known as a memo, is a short message or record used for internal communication in a business. Once the primary form of internal written communication, memorandums have declined in use since the introduction of email and other forms of electronic messaging; however, being able to write clear memos certainly can serve you well in writing internal business emails, as they often serve the same purpose.
Interpersonal communications is the
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Process of translating and idea or thought into meaningful symbols
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Interpretation of symbols sent from sender to the receiver
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Process by which entitles exchange information and establish a common understanding
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Process of sending and receiving symbols with attached meanings from one person to another
Which of the following structure of direction & cooridnation is characterized by wide spans of control, little formalization a low degree of departmentalization and authority centralized in a single person?
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Team structure
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Mechanistic structure
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Simple structure
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Bureaucracy
If a modern organization uses the mediums like reports, conference or interoffice memos to communicate with people working in the organization, what type of communication it will be?
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Internal communication
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External communication
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Interpersonal communication
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Interchange communication
In a ____ communication network, any group member can actively communicate with any other member
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Wheel
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All-channel
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Interpersonal
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Circle
Transfer from Executive level Ill to VI is a ___________.
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promotion
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upgrading
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demotion
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degrading
Explanation
Transfer from Executive level Ill to VI is a upgrading. Upgrading can be referred as shifting of the employees from one job position to a higher level with greater authority. In upgrading, authority level, rank, responsibilities and prestige of the employees also improve or increase.
A condition when information inflow exceeds individual's processing capacity is known as _____________.
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selective perception
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Jargon
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filtering
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information overflow
Undue tension and anxiety about oral communication, written communication or both, is known as __________.
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selective perception
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defensiveness
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filtering
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communication apprehension
A list of jobs duties, responsibilities, reporting relationships and working conditions is called _____________.
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Job enhancement
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Job specification
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Job description
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Job enlargement
One of the barrier to effective communication, when receivers also project their interests and expectations into communications as they decode them, is called ____________.
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Selective perception
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Defensiveness
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Filtering
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Information overload
Individuals make decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity. this is known as ___________.
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Intuition
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Heuristics
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Bounded rationality
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None of these
Condition that effect the encoded message is ____________.
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skill
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ability
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competency
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efficiency
Explanation
Condition that effect the encoded message is skill.
Encoding is the process of turning thoughts into communication.
The encoder uses a 'medium' to send the message - a phone call, email, text message.
Hence a is the correct answer.
The following are the three components of creativity:
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expertise, creativity skills and task motivation
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expertise, innovation and rationality
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expertise, rationality and relevance
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expertise, novelty and performance
Explanation
Creativity is a function of three components: expertise, creative-thinking skills, and motivation.
.Without possessing the requisite expertise and to be able to think differently, creativity isn't possible. Time to time motivation is also required for creativity.
Hence b is the correct answer.
Promotion is movement in a rank that is __________.
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horizontal
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vertical
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either (a) or (b)
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both (a) and (b)
Explanation
Promotion is movement in a rank that is vertical.
It is the transfer of an employee to a new position which commands higher pay, privileges or status compared with the old.
It can be upward/vertical advancement of an employee in an organization to another job which gives him better pay, higher status and more opportunities.
Hence b is the correct answer.
Who has written the book Wealth of Nations?
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Goffee and Jones
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Adam Smith
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Taylor
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Robert Owne
Which among the following is an example of "The Life Cycle Theory"?
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Person and Group
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Motivation
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Factor
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Personality
Explanation
Personality among the following is an example of "The Life Cycle Theory". This theory states that leader's personality should be such that the leader can match the leadership style according to the readiness of subordinates which moves in stages and has a cycle.
Mass communication tools available to marketers include ___________.
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advertising
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sales promotion
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public relations
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all the above
Explanation
Mass communication tools available to marketers include advertising, sales promotion and public relations as these advertising tools help to address a huge mass of people. Mass communication tools heelp to impart and exchange information on a large scale to a wide range of people.
A skill and standard of performance reached is known as _________.
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competence
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competency
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skill
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knowledge
Explanation
A skill and standard of performance reached is known as competence. Competence can be defined as a series of skills and abilities which leads tot he effective performance of individual's activities. Competence is developed with the help of proper training.
Who created four distinctive culture types, i.e., Networked culture, Mercenary culture, Fragmented culture and Communal culture?
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Goffee and Jones
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Feistinger
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Taylor
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Robert Owne
Explanation
Goffe and Jones created four distinctive culture types, i.e., Networked culture, Mercenary culture, Fragmented culture and Communal culture.
a) In a networked culture members are as friends and family who have close contacts and care about each other. They are willing to help each other and share information. The negative side is that they are so close and kind to each other that they are reluctant to criticize the poor performance.
b) A mercenary culture focuses on strict goals. The goals should be met and the job done quickly. Everyone focuses on goals and objectivity. The negative side is that those with poor performance may be treated inhumanely.
c) In a fragmented culture the sense of belonging to and identification with the organization is usually very weak. The individualists constitute the organizations, and their commitment is given first to individual members and task work. The negative side is that there is a lack of cooperation.
d) A communal culture can give its members a sense of belonging and is also task-driven. Leaders of this culture are usually very inspirational and charismatic. The negative side is that they often have too much influence and members are rarely vocal.
The minimum skill, qualification, knowledge, experience, etc. required to perform a task is called ____________.
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Job description
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Job specification
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Job analysis
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Workforce analysis
Explanation
The minimum skill, qualification, knowledge, experience, etc. required to perform a task is called job specification. Job specification can be defined as the minimum acceptable qualifications the candidate must possess to perform the required job which is to be done in an effective and efficient manner.
Which of the following are the basis of promotion?
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Seniority
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Merit
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Either (a) or (b)
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None of these
Explanation
Seniority and merit are the basis of promotion. Promotion can be referred as shifting of employees from one job position to other with higher level of authority. On the basis of seniority and merit, the employees are promoted to a higher job positio with increase in compensation or salary.
Stress is related to ___________.
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role
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conflict
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motivation
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personality
Explanation
Stress is related to conflict. Conflict can be defined as disagreement between two or more individuals. This disagreement leads to stress. Hence, stress is often defined as a frequent cause of conflict.
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Practice Class 10 Elements Of Business Quiz Questions and Answers
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