CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 11 - MCQExams.com

The other name of "communication through the chain of command" is?
  • Informal channels of communication
  • Informal official channels of communication
  • Principle of clarity
  • None of the above
Communication
Communication is a vital aspect of the managerial process.
  • True
  • Partly true
  • False
  • None of above
______ of communication are established mainly by the organization structure, and are referred to as ''communication through the chain of command''.
  • Informal channenels
  • Formal channels
  • Unofficial channels
  • Both (A) and (B)
The sentence structure that allows one idea to be emphasized and one idea to be de-emphasized is the
  • Simple sentence
  • Short sentence
  • Complex sentence
  • Compound sentence
Which of the following is likely to help readers follow your report easily?
  • Contractions
  • Repetitions
  • Topic Sentences
  • Prepositions
Individuals generally give public notice only
  • When they find it more benificial
  • When they are asked to do so
  • Neither a nor or b
  • None of the above
The communication used by managers to provide job instruction is __ communication.
  • Downward
  • Lateral
  • Formal
  • Directional
Characteristics that is NOT to be included in an enquiry letter is
  • Straight forward
  • Indirect approach
  • Compact
  • Courteous
A memorandum is a brief form of written communication for
  • External use
  • Informal use
  • Internal use
  • Legal use
Interpersonal communications is the 
  • Process of translating and idea or thought into meaningful symbols
  • Interpretation of symbols sent from sender to the receiver
  • Process by which entitles exchange information and establish a common understanding
  • Process of sending and receiving symbols with attached meanings from one person to another
Which of the following structure of direction & cooridnation is characterized by wide spans of control, little formalization a low degree of departmentalization and authority centralized in a single person?
  • Team structure
  • Mechanistic structure
  • Simple structure
  • Bureaucracy
If a modern organization uses the mediums like reports, conference or interoffice memos to communicate with people working in the organization, what type of communication it will be?
  • Internal communication
  • External communication
  • Interpersonal communication
  • Interchange communication
In a ____ communication network, any group member can actively communicate with any other member
  • Wheel
  • All-channel
  • Interpersonal
  • Circle
Transfer from Executive level Ill to VI is a ___________.
  • promotion
  • upgrading
  • demotion
  • degrading
A condition when information inflow exceeds individual's processing capacity is known as _____________.
  • selective perception
  • Jargon
  • filtering
  • information overflow
Undue tension and anxiety about oral communication, written communication or both, is known as __________.
  • selective perception
  • defensiveness
  • filtering
  • communication apprehension
A list of jobs duties, responsibilities, reporting relationships and working conditions is called _____________.
  • Job enhancement
  • Job specification
  • Job description
  • Job enlargement
One of the barrier to effective communication, when receivers also project their interests and expectations into communications as they decode them, is called ____________.
  • Selective perception
  • Defensiveness
  • Filtering
  • Information overload
Individuals make decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity. this is known as ___________.
  • Intuition
  • Heuristics
  • Bounded rationality
  • None of these
Condition that effect the encoded message is ____________.
  • skill
  • ability
  • competency
  • efficiency
The following are the three components of creativity:
  • expertise, creativity skills and task motivation
  • expertise, innovation and rationality
  • expertise, rationality and relevance
  • expertise, novelty and performance
Promotion is movement in a rank that is __________.
  • horizontal
  • vertical
  • either (a) or (b)
  • both (a) and (b)
Who has written the book Wealth of Nations?
  • Goffee and Jones
  • Adam Smith
  • Taylor
  • Robert Owne
Which among the following is an example of "The Life Cycle Theory"?
  • Person and Group
  • Motivation
  • Factor
  • Personality
Mass communication tools available to marketers include ___________.
  • advertising
  • sales promotion
  • public relations
  • all the above
A skill and standard of performance reached is known as _________.
  • competence
  • competency
  • skill
  • knowledge
Who created four distinctive culture types, i.e., Networked culture, Mercenary culture, Fragmented culture and Communal culture?
  • Goffee and Jones
  • Feistinger
  • Taylor
  • Robert Owne
The minimum skill, qualification, knowledge, experience, etc. required to perform a task is called ____________.
  • Job description
  • Job specification
  • Job analysis
  • Workforce analysis
Which of the following are the basis of promotion?
  • Seniority
  • Merit
  • Either (a) or (b)
  • None of these
Stress is related to ___________.
  • role
  • conflict
  • motivation
  • personality
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