MCQExams
0:0:1
CBSE
JEE
NTSE
NEET
Practice
Homework
×
CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 13 - MCQExams.com
CBSE
Class 10 Elements Of Business
Communication In Business Organisations
Quiz 13
In the opinion of the writer, a successful businessman
Report Question
0%
Is more popular if he appears to be being nothing
0%
Should not bother about his popularity
0%
Must be extravagant before achieving success
0%
Is expected to have expensive tastes
According to the author, why overnight change in social setting is not desirable?
Report Question
0%
It will invigorate our life.
0%
It is difficult to bring about.
0%
It will lead to social disintegration,
0%
It will retard progress of the society.
0%
None of the above
What is the hard task the author is referring to in the paragraph?
Report Question
0%
To earn a living
0%
To live normal life.
0%
To change the society.
0%
To change according to times.
0%
To find shelter.
Which of the following can be treated as a part of visual communication?
Report Question
0%
Grapevine
0%
Brainstorming sessions
0%
Neon hoardings
0%
All of above
Explanation
Neon hoarding can be treated as a part of visual communication. Visual communication can be defined as a process through which information or ideas can be communicated in a visual form. Visual communication generally relies on eyesight.
________ is a written or a spoken message that uses words to exchange ideas/information.
Report Question
0%
Non-verbal communication
0%
Verbal communication
0%
Informal communication
0%
Both (A) and (B)
Colleges teach the one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking". This is said by
Report Question
0%
Peter Drucker
0%
Henry Fayol
0%
Adam Smith
0%
Fredrick Taylor
Which of the following can be treated as oral communication?
(i) Brainstorming sessions
(ii) Grapevine
(iii) Eye contact
(iv) Presentation
(v) Radio listening
(vi) Minutes of meetings
Select the correct answer from the options given below:-
Report Question
0%
(i), (iii), (iv), (v)
0%
(iv), (v), (ii), (i) & (vi)
0%
(ii), (iv), (v), (iii)
0%
(i), (ii), (v)
Explanation
Oral communication involves spoken words used during any form of communication. Oral communication can be defined as a process of expressing ideas or information through the usage of spoken words. Following can be treated as oral communication:
a) brainstorming sessions
b) grapevine
c) radio listening.
Language used in communication should be _____________.
Report Question
0%
Inoffensive
0%
Complicated
0%
Offensive
0%
(B) & (C)
Explanation
Language used in communication should be inoffensive. Languages should be used in such a way that it does not seem offensive to any person in order to communicate. It should not annoy or disregard anyone.
According to the passage, Senior Managers use intuition in all of the following ways except to -
Report Question
0%
Speed up of the creation of a solution to a problem
0%
Identify a problem
0%
Bring together disparate facts
0%
Stipulate clear goals
0%
Evaluate possible solutions to a problem
When one communicates to transact some commercial activity i.e., providing goods or services with the intention of generating profits, then it is termed as-
Report Question
0%
Informal communication
0%
Social communication
0%
Self communication
0%
Business communication
Which of the following can be treated as a part of audio - visual communication?
Report Question
0%
Pagers
0%
Television
0%
Video conferencing
0%
All of above
Explanation
Audio-Visual communication can be defined as a process through which information or ideas can be communicated in a audio-visual form, that is, it can be seen and heard. Following can be treated as a part of audio-visual communication:
a) papers
b) television
c) video conferencing.
Oral communication consumes more time compared to written communication.
Report Question
0%
False
0%
True
0%
Partly false
0%
None of the above
Explanation
Oral communication consumes more time compared to written communication- this is a false statement since oral communication comparatively consumes less time than written communication process. Oral communication involves spoken words used during any form of communication. Oral communication can be defined as a process of expressing ideas or information through the usage of spoken words.
When the people in an organization communicate with anyone outside the organization is called __________________.
Report Question
0%
An informal communication
0%
An internal communication
0%
External communication
0%
Non-verbal communication
Explanation
When the people in an organization communicate with anyone outside the organization is called external communication. External communication can be defined as a process of transmission of information or any message or idea outside the organizational members or part of the organization.
Inoffensive language is a sure way to ____________________.
Report Question
0%
Build goodwill and reputation
0%
Break relationships
0%
Attract untalented staff
0%
All of the above
Explanation
Inoffensive language is a sure way to build goodwill and reputation. Language which is offensive or may harm anyone's feelings should be avoided in business communication. In business communication, usage of inoffensive language proved to be very beneficial as it helps to upgrade the existing goodwill of the organization.
Memo, Report, Office, Order, Circulars, Staff Newsletter, Fax etc, are the form of ___________________.
Report Question
0%
Non-verbal communication
0%
Written communication
0%
Oral communication
0%
Audio visual communication
Explanation
Memo, report, office, order circulars, staff newsletter, Fax, etc are the form of written communication. Written communication is concerned with any type of message which involves written words. It is one of the most effective modes of communication, but it takes more time.
Hence, B is the correct option.
The flow or pattern of communication may be ______________.
Report Question
0%
Downwards
0%
Upward
0%
Diagonal
0%
Any of the above
Explanation
The flow or pattern of communication may be-
a) Downward: The flow of information from the top level or from the superiors to lower level or subordinates is known as downward communication.
b) Upward: When the subordinates pass any information to superiors then it is known as upward communication.
c) Diagonal: Diagonal communication is a flow of information between the persons working in different departments and holding diifferent levels of authority.
Which of the following is / are not seven C's of effective communication?
Report Question
0%
Clarity of expression
0%
Conciseness of message
0%
Courtesy towards recipient
0%
Co-ordination in work
Explanation
Co-ordination in work is not one of the seven C's of effective communication. The seven C's of communication involves: clarity, completeness, conciseness, concreteness, courtesy, correctness and consider. these seven C's of communication is of utmost necessary to facilitate an effective communication process.
Arrange the process of communication in proper form.
Encoding, Decoding, Message, Feedback, Sender, Receiver
Report Question
0%
Message, Sender, Encoding, Decoding, Receiver, Feedback
0%
Sender, Message, Encoding, Receiver, Decoding, Feed back
0%
Sender, Message, Receiver, Encoding, Feed back, Decoding
0%
Sender, Encoding, Decoding, Message, Receiver, Feed back
Explanation
Sender, Message, Encoding, Receiver, Decoding, Feed back- it is represents the process of communication in proper form. The communication process begins when the sender thinks of an idea or message to be conveyed to other person. Then the sender encodes the message. After encoding, the sender transfer the message to other party. After transmission, the message reaches the receiver. The receiver decodes the message and give his/her feedback to the sender.
People also communicate within the organization at a personal level this is known as _________________.
Report Question
0%
An informal communication
0%
An internal communication
0%
Grapevine
0%
(A) or (C)
Explanation
People also communicate within the organization at a personal level, this is known as an informal communication or grapevine. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Informal communication is also known as grapevine.
When people within the organization communicate with each other, it is said to be ___________________.
Report Question
0%
An informal communication
0%
An internal communication
0%
External communication
0%
Non-verbal communication
Explanation
When people within the organization communicate with each other it is said to be internal communication. Internal communication can be defined as a process of transmission of information or any idea within the organizational members or part of the organization.
Hence, B is the correct option.
Which of the following is not an example of internal-operation communication?
Report Question
0%
giving directives
0%
constructing reports
0%
placing orders with suppliers
0%
requesting data from subordinates
Explanation
Placing orders with suppliers is not an example of internal-operation communication. Internal-operation communication can be defined as a process of transmission of information between one party belonging within the organization and another party from the operational level of the organization.
Mark the most inappropriate comment about the grapevine in an organization:
Report Question
0%
Wise manages ignore it.
0%
It carries much gossip and rumor.
0%
It carries more information than the formal communication network
0%
Its nature will depend upon the organization's members.
Explanation
Wise managers ignore it- it is the most inappropriate comment about the grapevine in an organization. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Network of informal communication is also known as grapevine. Wise managers always consider information derived from the informal organization.
In the workplace, internal personal communication _______.
Report Question
0%
is unacceptable
0%
can have a significant impact on the success of the operation
0%
should be encouraged with no restrictions
0%
all of the above
Explanation
In the workplace, internal personal communication can have a significant impact on the success of the operation. Internal personal communication is generally a face-to-face communication. Internal personal communication can be defined as a process by which people exchange information or ideas through face-to-face communication.
Select the statement about business communication that is not true ________________________.
Report Question
0%
Business Communication may be upward or downward.
0%
Business communication takes many forms, oral, print and electronic
0%
In business you will be judged on your professional expertise, not your communication ability
0%
If you communicate well, you are likely to be promoted.
Explanation
In business you will be judged on your professional expertise, not your communication ability- this statement about business communication is not true. In business environment, a person's ability to do the required job done in order to maintain the proper functioning of the organization is often measured or judged on the communication ability. Communication ability is one of the crucial characteristic which should be possessed by working officials.
The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy
Select the correct answer from the options given below:-
Report Question
0%
(X)
0%
(Y)
0%
(Z)
0%
All of the above
Explanation
Effective writing is of utmost necessary in business communication. Effective writing does not include errors. Effective writing helps to communicate in a proper manner. The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy.
An email message sent from the production supervisor to a customer is classified as _____________________.
Report Question
0%
external - operation communication
0%
internal - operation communication
0%
personal communication
0%
none of the above
Explanation
An email message sent from the production supervisor to a customer is classified as external-operation communication. In this case, customer belongs to the external environment as customer does not belong within the organization or as a part of the organization and production supervisor can be termed as a manager at operational level. External-operation communication can be defined as a process of transmission of information between one party belonging from outside the organization and another party from the operational level of the organization.
Fill in the blanks.
XYZ ENGINEERING LIMITED
PUNE
Ref: 81/1/2019
13th February 2019
........................................................................................................................
Shri Madan Kulkarni is hereby informed that the office has no obiection to his pursuing part time M. A. Degree Course in the evenings after office hours. However, grant of leave for study/examination is subject to exigencies of office work.
Sd/-
Anuradha N Zad
Manager (Personnel)
Report Question
0%
MEMORANDUM
0%
OFFICE CIRCULAR
0%
NOTICE
0%
LEGAL NOTICE
Explanation
It can be termed as a memorandum. Memorandum can be defined as a written message which is mainly used to spread any message or information in business organizations. Memorandum is also referred as a written note prepared for a particular person or a group belonging to that organization.
When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories: ___________.
Report Question
0%
electronic, face-to-face and internal
0%
external operational, external and personal
0%
internal operational, external and operational personal
0%
operational, face-to-face and personal
Explanation
When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories: electronic, face-to-face and internal. Electronic communication is possible via electronic modes of transmission of information like, email. Face-to-face communication is also known as interpersonal communication. Internal communication can be defined as a process of transmission of information or message within the organization.
When addressed to all employees, a memorandum is good as an __________________.
Report Question
0%
Office Circular
0%
Office Note
0%
Office Memorandum
0%
Legal Notice
Explanation
When addressed to all employees, a memorandum is good as an office circular. Office circulars can be defined as a particular type of letter which is circulated among the huge number of employees in an organization. It is circulated to deliver a message or instruction which is to be followed for a special purpose.
The management is thinking of expanding and wishes to invite referrals for recruitment, they will write a -
Report Question
0%
Office Order
0%
Application
0%
Note
0%
Internal circular
Explanation
It is used for external communication for conveying messages to customers and suppliers, it is called a
circular
or a trade
circular
and when it is used for
internal
communication or within the organization, it is called an internal
circular.
0:0:1
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
0
Answered
0
Not Answered
0
Not Visited
Correct : 0
Incorrect : 0
Report Question
×
What's an issue?
Question is wrong
Answer is wrong
Other Reason
Want to elaborate a bit more? (optional)
Practice Class 10 Elements Of Business Quiz Questions and Answers
<
>
Support mcqexams.com by disabling your adblocker.
×
Please disable the adBlock and continue.
Thank you.
Reload page
