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CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 14 - MCQExams.com
CBSE
Class 10 Elements Of Business
Communication In Business Organisations
Quiz 14
Whatever be the subject matter, the language of the memo should be -
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Very strict & offensive
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Polite and courteous
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(A) or (B)
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None of above
Explanation
Polite
refers to what we would consider "basic manners".The word
courteous
comes from the French "courtoisie" which referred to the manners that were appropriate in the court the language used in the memo.
Memorandum (Memos) is ___________.
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a note or record
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a mode of internal communication
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a document to initiate disciplinary proceedings
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a report of organizational updates
Explanation
Memorandum(Memos) is a mode of internal communication. Memorandum can be defined as a written message which is mainly used to spread any message or information in business organizations. Memorandum is also referred as a written note prepared for a particular person or a group belonging to that organization.
Various documents used for internal communications are __________________.
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Memorandums, office circulars, office orders, office note, suggestions, complaints and representations
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Reports, press releases, advertisement
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Presentation, e-mail, social media reports, blogs
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Notices, circulars etc.
Explanation
Various documents used for internal communications are Memorandums, office circulars, office orders, office notes, suggestions, complaints and representations. When people within the organization communicate with each other it is said to be internal communication. Internal communication can be defined as a process of transmission of information or any idea within the organizational members or part of the organization.
Correspondence with regional/branch office is part of _____________.
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External communication
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Informal communication
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Internal communication
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None of above
Explanation
Correspondence with regional/branch office is part of internal communication. It is a part of internal communication since it is a matter which happens within the organization. Correspondence with regional/branch office does not belong to outside of the organization. When people within the organization communicate with each other it is known as internal communication.
Fill in the blanks.
No. 34/4
7th February, 2019
..................................................
Mr. J.K. Saxena, Manager (Credits), Friends Colony branch is transferred to the Regional Office on the same rank and pay. He shall hand over charge to the Chief Manager and report at the Regional Office by 10th February, 2019.
Sd/-
Personnel Officer
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Office order
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Office circular
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Public notice
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Legal notice
Explanation
The above letter is an example of office order. Office order can be defined as written document where some order is mentioned related to a person or some activity of the organization. Office order is considered as a downward communication channel as it is issued mainly by the senior employees.
Memos are used commonly for issuing instructions to the staff, change in the policy inviting suggestion, giving information, making requests etc.
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True
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False
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Partly true
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None of above
Explanation
Memos
are
used
to keep employees informed on the latest happenings, either company-wide or in a specific department. For example, when management issues a change in corporate policy, a
memo is used
to explain the change.
Hence, A is the correct option.
Office orders are documents where -
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Information is passed on to external shareholders
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Information is passed on to employees
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Information is passed on to the media
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Confidential information is shared with employees
Explanation
Meaning
of
office order
is an
order
issued by the employer or the authority or senior employees.
Office order
can be issued on any information like a shift in working hours or promotions or details of employee designation in projects.Officer
order
is a downward communication which carries a stamp of the company.
A memo is similar to a letter both in format and in its effect on the addressee.
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True
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False
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Partly true
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None of above
Explanation
It is usually intended for internal communication, that is, it is used to convey messages within the organization or
business
. It is called a
memorandum
or
memo
.
Managers are leaders because they have the ____ to direct, motivate and lead people.
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Informal authority
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Formal responsibility
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Formal authority
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Informal responsility
Explanation
Formal authority
is the
authority
provided by an organization or the law to an individual enabling him to carry out certain actions in accordance with his own will and without the need to consult others.
Memorandum, office circulars, office orders, office notes, suggestions, complaints and representations are the various forms of -
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External communication
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Informal communication
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Inter-organizational communication
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Intra-organizational communication
Explanation
Intra
-
organizational communication
is mostly interpersonal. Synchronous interruptive
communication
is recognized as a primary source of inefficiency and error in healthcare, and there is much potential for information and
communication
technology (ICT) to improve such
communication.
When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the __________________.
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Transactional answer
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Transactional response
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Transactional stimulus
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Transcriptional response
Explanation
When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the transactional response.
For example:
Stimulus: Support staff is not disciplined.
Response: It is a sign of time.
Hence, B is the correct option.
As manager you are appealing employees to donate blood. For this purpose ___________ will be drafted.
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Advertisement
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Office Circular
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Press Release
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Memorandum
Explanation
Circulars
are a highly effective way to
communicate
with employees or customers. Many companies use
circulars
to enforce dress codes and policies or invite employees to meetings or luncheons.
Circulars
can also be used as an advertising tool.
Advantages of Telegraphic Messages __________.
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They are fast
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They are efficient
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They are economical
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All of above
Explanation
The
telegraph
revolutionized the sending and receiving of
messages
. Prior to the development of the
telegraph
,
messages
were sent through techniques such as the use of smoke signals and drumbeats. The
telegraph
allowed for communication over long distances.
Hence, D is the correct option.
Which of the following is applicable in case of Telegrams?
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The message must be detailed
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Time should be written according to the twenty four hour clock
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Normal grammar and punctuation may always be followed
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Block letter must not be used
Explanation
Telegram length the
average
length of a telegram in the 1900s in the US was 11.93 words; more than half of the messages were 10 words or fewer. According to another study, the
mean
length of the telegrams sent in the UK before 1950 was 14.6 words or 78.8 characters.
Hence, B is the correct option.
Generally ______ is used while drafting telegram.
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Twelve hours time
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Twenty four hours time
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Eight hours time
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None of the above
Explanation
it took
ten weeks
for a message to reach India, and for a reply to be sent back.
Thirty years
later using the telegraph service, the same message could be sent and the reply received in just
4 minutes.
When a factory worker wish to reach out to the management for implementation of certain policy changes they will write a _____________.
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memo
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office Order
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application
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representation
Explanation
A
management representation
letter is a form letter written by a company's external auditors, which is signed by senior company
management
. The letter attests to the accuracy of the financial statements that the company has submitted to the auditors for their analysis.
Office Orders have a format similar to that of -
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Representations
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Advertisements
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Memorandums
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Press Release
Explanation
Office order
is an
order
issued by the employer or the authority or senior employees.
Office orders
can be issued on any information like a shift in working hours or promotions or details of employee designation in projects. Officer
order
is a downward communication that carries a stamp of the company. These have formats similar to memorandums.
Hence, C is the correct option.
The golden run is to draft telegraphic messages in _________.
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Small letters
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Block letters
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Capital letters
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Block or capital letters
Explanation
A
telegraph message
sent by an electrical
telegraph
operator or telegrapher using Morse code (or a printing
telegraph
operator using plain text) was known as a
telegram
. A cablegram was a
message
sent by a submarine
telegraph
cable, often shortened to a cable or a wire.
Hence, D is the correct option.
Normal grammar and punctuation may be ignored in __________.
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Job application letter
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Minutes
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Telegram
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E-mail
Explanation
The reason it uses the word
stop
a lot is to end a
sentence
.At the time
telegrams
before the telephone existed was the only way of communication across other than in person. In
Telegrams
there
were
no period or symbols
following
a
sentence
or word so
they
had to add the word
stop
to end a
sentence each
time.
As manager you are informing the recipient about his suspension. For this purpose ___________ will be drafted.
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0%
Advertisement
0%
Office Circular
0%
Press Release
0%
Memorandum
Explanation
A
memorandum
is a written record, message, or reminder. If your boss sends out a
memorandum
that there'll be a special teamwork building workshop on Friday morning, get ready to do trust falls.
Memoranda
(that's the plural) are often used in diplomacy, business, and law.
In fax message, conventional salutations and complimentary close are added.
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True
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False
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Partly true
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None of above
Explanation
A
fax
(short for facsimile and sometimes called telecopying) is the telephonic transmission of scanned in printed material (text or images), usually to a telephone number associated with a printer or other output device.The receiving
fax
machine reconverts the coded image and prints a paper copy of the document.
For 'Resume' alternate word is/are ________.
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bio-data
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curriculum Vitae
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data Sheet
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all of above
Explanation
CV
(Curriculum Vitae), which means course of life in Latin) is an in-depth document that can be laid out over two or more pages and it contains a high level of detail about your achievements, a great deal more than just a career biography. It is also known as a biodata or data sheet.
Hence, D is the correct option.
______ can send pictures graphics or designs as well.
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Telex machines
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Fax
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Pager
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None of above
Explanation
Fax
sometimes called telecopying or telefax (the latter short for telefacsimile),
is the
telephonic transmission of scanned printed material (both text and images), normally to a
telephone
number connected to a printer or other output
device.
In sending telegrams and telexes utmost economy in the use of words is needed.
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True
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False
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Partly true
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None of above
Explanation
wrong spelling.
_____ means the transmission of an exact copy of a document.
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Fax
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Pager
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Telegram
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None of above
Explanation
Fax means an exact copy of a document made by electronic scanning and transmitted as data by telecommunications links.
Hence, A is the correct option.
Fax is the abbreviated form of the word ________
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Facsimile
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Faximile
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Fac
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Simile
Explanation
A
facsimile
is a copy or reproduction of something.
Facsimile
comes from two Latin roots facere, meaning "to make," and simile, meaning "like."
Fax
machines are so
called
because they copy and transmit
facsimiles
of documents, or faxes for short, over phone lines.
Telex machines allow exchange of ___________.
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Photos
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Text
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Email messages
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None of above
Explanation
The
telex
network was a public switched network of teleprinters similar to a telephone network, for the purposes of sending text based messages.
In cases where the receiver has the telegraphic code, the full address has to be mentioned.
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True
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False
0%
Partly true
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None of above
Explanation
A telegraph code is one of the character encodings used to transmit information through telegraphy machines. The most famous such code is the Morse code.
Hence, B is the correct option.
_______ are made in order to voice a grievance and to secure a relief
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Office orders
0%
Presentations
0%
Representations
0%
Office circulars
A job application letter is said to be similar to a-
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Purchase letter
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Sales letter
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Public Notice
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Acceptance Letter
Explanation
A
sales letter
is a
letter
written to publicise and ultimately sell a product or a service to the consumers. It is a type of business
letter
; meant for generating business. It also has the bearing of an Announcement
Letter
.
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