CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 2 - MCQExams.com

Communication that takes place among members of work groups at the same level is known as ___________ communication.
  • Tangential
  • Cross-functional
  • Job
  • Lateral
_____ Should be avoided when engaging in business correspondence.
Choppy Sentences
Passive sentences
Bias-free language
Cliches
  • All except (1)
  • All except (2)
  • All except (3)
  • All except (4)
A receiver who translates a sender's message is engaging in the process of ________.
  • Encoding
  • Decoding
  • Transmission
  • Feedback
A brief written record is ________.
  • Memo
  • Report
  • Letter
  • None of the above
Fax can be sent through which of the following?
  • A computer
  • Both facsimile machine and computer
  • Facsimile machine
  • TV
You are writing a report on the level of customer satisfaction at each of your three locations. Which of the following is the BEST title for your report?
  • Why customers are happy with our service
  • Not all customers are happy with our service
  • Customers have interesting things to stay
  • Results of customer service survey at three locations
Which function is performed by the Telex?
  • Text
  • Messages
  • Quotes
  • Videos
In which of the following sentences is the idea of the demotion de-emphasized the most?
  • Your new responsibilities will fit your skills better
  • Your demotion means you will be much happier
  • You start the different job tomorrow. Good luck
  • I am sorry about your demotion
We generally write modern business letters in _______.
  • Full-block style
  • Italic style
  • Semi-block style
  • Simplified style
Characteristic that is NOT to be included in an enquiry letter is ____.
  • Straight forward
  • Indirect approach
  • Compact
  • Courteous
Successful intercultural communicators should be all of the following EXCEPT.
  • Flexible and open to change
  • Sensitive to differences in verbal and non verbal behaviors
  • Aware of the values, beliefs and practices in other cultures
  • Dedicated to what people from other cultures believe and how they do things
If you want to recommend that your company upgrades its equipment, it would be most likely that you would write a _____.
  • feasibility report
  • closure report
  • justification report
  • formal proposal
The communication used by managers to provide job instructions is _____________ communication.
  • Downward
  • Lateral
  • Formal
  • Directional
Corporate Identification Number or CIN is to be mentioned on _____.
  • Business letters
  • Billheads
  • Notices
  • All
Grapevine is not a good communication style because.
  • It is informal
  • It works with inspiring speed
  • It is operations & carriers
  • It represents the natural desire of people
Which type of inter-departmental communication is used for disseminating information to a large number of employees within an organisation?
  • Memorandum
  • Press release
  • Office circular
  • Office Order
All the ......... French houses were sold.
  • old fine, white
  • white fine old
  • fine old white
  • fine white old
Format of 'office order' is similar to that of _______.
  • Memorandum
  • Office circular
  • Office report
  • All of the above
Memorandums are preferred when one needs to convey information ______.
  • Urgently
  • In writing
  • Telephonically
  • Verbally
A _____________ does not have a salutation and complimentary close.
  • Purchase Order
  • External Letter
  • Call Letter
  • Memo
Which among the following is not included in memo?
  • Issuing instructions
  • Issuing suggestions
  • Making requests
  • Invitations of wedding
Plain Language Commission insisted that the USP(Unique Selling Proposition) of Business English should be _________.
  • simplicity
  • clarity
  • (A) or (B)
  • (A) & (B)
Which type of inter-department communication is used when requesting for transfer?
  • Office Circular
  • Representation
  • Memorandum
  • Office Order
Format of ____________ differ from company to company.
  • Office order
  • Memo report
  • Office note
  • Office circular
Which of the following cannot be treated as oral communication?
  • Meetings/Conferences
  • Radio
  • Facial expressions
  • All of the above
This type of communication flow usually takes place between people of the same status/level of hierarchy in the organization.
  • Downward flow
  • Horizontal flow
  • Vertical flow
  • Upward flow
Which of the following is not example of written communication?
  • Memo
  • Office order
  • Circulars
  • TV news
Which of the following is not an example of internal-operational communication?
  • Giving directives
  • Constructing reports
  • Placing orders with suppliers
  • Requesting data from subordinates
Which of the following is/are not seven C's of effective communication?
  • Completeness of information
  • Consideration for receiver
  • Cooperation in work place
  • Correctness of facts
Oral communication consumers more time compared to written communication.
  • False
  • True
  • Partly false
  • None of the above
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