CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 7 - MCQExams.com

The components of communication are.
  • Encoding
  • Message transmission
  • Reception
  • Explicit
Upward communication refers to ________.
  • the flow of communication from subordinates to superiors
  • the flow of communication from superiors to subordinates
  • high level communication
  • low level communication
To develop understanding between efficient persons communication is done by __________.
  • words
  • actions
  • pictures
  • all of the above
Write a word, term or a phrase which can substitute the following statement:
Space left on the sides.
  • Margin
  • Address
  • Subject
  • None of these
Downward communication refers to ______.
  • the flow of communication from subordinates to superiors
  • the transmission of information among the positions at the same level of organisation
  • the flow of information from superior to a subordinate
  • none of the above
The central elements in company's communication strategy is?
  • Advertising
  • Sales promotion
  • Both (A) and (B)
  • Propaganda
Communication consists of.
  • Two components
  • Three components
  • Four components
  • Five components
The communication network in which all subordinates under a supervisor communicate through supervisor communicate through supervisor only is
  • Single chain
  • Inverted
  • Wheel
  • Free Flow
Grapevine is _____________.
  • Formal communication
  • Barrier to communication
  • Lateral communication
  • Informal communication
Match the items of List-I with the items of List-II and choose the correct answer:
List-IList-II
(a) Intrapersonal communicatonInformation sharing
(b) Element of a communication eventDevelopment of 'will' to work
(c) Objective of organisationalThinking
(d) Goals of organisational communicationPurpose
  • $$(a) - 1, (b) - 2, (c) - 3, (d) - 4$$
  • $$(a) - 3, (b) - 4, (c) - 2, (d) - 1$$
  • $$(a) - 2, (b) - 3, (c) - 1, (d) - 4$$
  • $$(a) - 4, (b) - 3, (c) - 2, (d) - 1$$
Most advertising copies belong to which of the following form?
  • The Inducement form
  • The descriptive form
  • The announcement form
  • The remainder form
The process of converting the message into communication symbols is known as ___________.
  • Media
  • Encoding
  • Feedback
  • Decoding
The term 'Promotion' includes.
  • Advertising
  • Salesmanship
  • Point-of-purchase
  • All the above
Process of advertising.
  • Advertisement copy
  • Selection of Media
  • Advertisement budget
  • Mass media
Which of the following is not an element of communication process?
  • Decoding
  • Channel
  • Receiver
  • None of the above
  • Both Assertion and Reason are correct and Reason is the correct explanation for Assertion
  • Both Assertion and Reason are correct but Reason is not the correct explanation for Assertion
  • Assertion is correct but Reason is incorrect
  • Both Assertion and Reason are incorrect
A business letter is also called a ________.
  • silent salesman
  • advertisement
  • salesmanship
  • none of these
Language of business letter should be __________.
  • simple
  • hard
  • flower
  • complex
Match the groups:
Group 'A'Group 'B'
(1)Correspondence(a)Pleasing out look.
(2)Salutation(b)Polite tone.
(3)Heading (letter head)(c)Simple and clear.
(4)Physical appearance(d)Other documents attached.
(5)Layout of a letter(e)Inside address.
(6)Post script(f)Complimentary close.
(7)Enclosures(g)Written communication.
(8)Courtesy(h)Arrangement of parts of the letter.
(9)Brevity (conciseness)(i)Introduction of the sender.
(10)Language of letter(j)Message not included in the body of the letter.
(k)Greeting to the receiver of the letter
(l)Brief matter.
  • (1-g), (2-k), (3-i), (4-a), (5-h), (6-j), (7-d), (8-b), (9-l), (10-c)
  • (1-g), (2-k), (3-i), (4-b), (5-h), (6-a), (7-d), (8-b), (9-l), (10-j)
  • (1-c), (2-k), (3-a), (4-j), (5-h), (6-g), (7-d), (8-b), (9-l), (10-c)
  • (1-g), (2-c), (3-i), (4-k), (5-h), (6-j), (7-d), (8-b), (9-l), (10-a)
Match the groups:
Group 'A'Group 'B'
(1)Heading(a)Documents attached with letter
(2)Silent Salesman(b)Poor drafting
(3)Postscript(c)Concluding part of letter
(4)Enclosures(d)Reader's Address
(5)Complimentary Close(e)Layout
(f)Business Letter
  • (1-g), (2-f), (3-b), (4-a), (5-c)
  • (1-b), (2-g), (3-f), (4-a), (5-c)
  • (1-c), (2-a), (3-b), (4-f), (5-c)
  • (1-g), (2-f), (3-d), (4-c), (5-a)
The salutation is placed close to the _________ hand margin.
  • top
  • left
  • right
  • none of these
A letter without ________ is incomplete.
  • postscript
  • enclosure
  • date
  • none of these
A ________ introduces the firm.
  • inside address
  • heading
  • reference number
  • all of above
Generally, ______ should be avoided in the business letter.
  • enclosure
  • complimentary close
  • post script
  • none of these
Conciseness means _______.
  • brevity
  • clarity
  • correctness
  • all of above
A letter without signature is ________.
  • good
  • complete
  • incomplete
  • none of these
The layout of a letter means _________.
  • structure of letter
  • heading of letter
  • subject of letter
  • none of these
Write a word, term or a phrase which can substitute the following statement:
The name and address of the letter writer.
  • Heading
  • Subject
  • Content
  • None of these
Write a word, term or a phrase which can substitute the following statement:
A matter written after completing the letter.
  • Heading
  • Subject
  • Post Script
  • None of these
Write a word, term or a phrase which can substitute the following statement:
The Final part of a letter.
  • Signature
  • Subject
  • Address
  • None of these
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