CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 8 - MCQExams.com

Grapevine is not a good communication style because _______.
  • it is informal
  • it works with inspiring speed
  • Spread more like rumours and unconfirmed reports.
  • it represents the natural desire of people
Public notice is required to be published in vernacular newspaper circulating in the _________ where the firm has principal place of business.
  • District
  • Local municipality area
  • Gram panchayat
  • Taluka
Write a word, term or a phrase which can substitute the following statement:
The line introducing the topic of the letter in brief.
  • Subject
  • Heading
  • Matter
  • None of these
Grapevine is a _______.
  • formal communication
  • informal communication
  • informal communication within the official network
  • none of the above
Trade unions are important as _________.
  • they collectively bargain for employees
  • act as a communication between workers and management
  • government has made it compulsory for all companies to have trade unions
  • none of the above
A person drafting the press release should prepare itself for effective response by which of the following?
  • Answering
  • Revising
  • Anticipating
  • All of the above
Letters of invitation include.
  • Speaking invitation
  • Formal social invitation
  • Both a & b
  • None of the above
For a press writing all below mentioned is to be done except.
  • Determine your purpose
  • Consider your reader
  • Choose your idea
  • Proof reading
As per Fayol, Harmony of objectives can be achieved only if ________.
  • orders go through a series of intermediates
  • direct communication is there
  • all the groups decide to achieve objective
  • none of the above
Language used for businesses communication should be _________.
  • Simple
  • Complex
  • Grammatical
  • Both a and c
In a/an __ communication network, any group member can actively communicate with any other member.
  • Wheel
  • All channel
  • Interpersonal
  • Circle
It is not UNCOMMON that communication leads to ______.
  • development of an idea
  • transmit the message
  • receive the message
  • all of the above
The other name of "communication through the chain of command" is _______.
  • informal channels of communication
  • informal official channels of communication
  • principle of clarity
  • none of the above
In a sales letter the exact price of a product should ____________.
  • not be mentioned at all
  • be stated right at the beginning since this is what customers are interested in
  • be stated in the middle to bury this information
  • be stated toward the end after the reader wants the product
The correct sequence of collection of bad debts will be:
I.  Reminder letter
II. Telephonic call
III. Final reminder
IV. Defaulter
  • I, III, IV, II
  • II, I, IV, III
  • I, II, III, IV
  • IV, II, III, I
A Phrase may be ______________.
  • Adjective
  • Noun
  • Adverb
  • All of the above
Usually_____ accompanies the notice of the meeting.
  • minutes
  • request letter
  • agenda
  • all the above
A good action close to a persuasive or sale letter does not _________.
  • include an opener such a question, narration, starting statement, or quotation
  • end with a reader benefit or positive image
  • give readers a reason for acting promptly
  • tell readers what to do
What about report is NOT true?
  • A short report is meant to convey information in an efficient, compact format.
  • An annual report is usually published once a year for shareholders as well as for employers.
  • A recommendation report examines a situation and concludes with specific recommendations.
  • A proposal is a report written, to convince a reader that a need exists and that specific action should be taken to remedy that need.
The simplified style business letter has :
  • A complimentary close.
  • Indentation.
  • A subject line.
  • A salutation.
By Latin abbreviation 'vide' we mean____________.
  • See
  • Look
  • Both a & b
  • None of the above
Good business letters are characterized by personal quality of the written: 
  • Courtesy
  • Seriousness
  • Formality
  • Humour
Which one of the following type of letter is used to request general information rather than answer to specific questions?
  • Direct request
  • Inquiry letters
  • Claim
  • Order
A good action close to a persuasive or sale letter does not ____________.
  • include an opener such a question, narration, starting statement, or quotation
  • end with a reader benefit or positive image
  • given readers a reason for acting promptly
  • tell readers what to do
A brochure which is showing what is on sale in a local store is a ________.
  • letter
  • message
  • information
  • sales circular
Inquiry letter has ____________.
  • the need of information required
  • tone of urgency
  • quick response
  • all of the above
A letter which is written to directly persuade the reader to purchase a product in absence of salesman is ______________.
  • sales letter
  • sales circular
  • circular
  • none of the above
Acknowledgement cards are given when ________.
  • selective reply to a message is to be given
  • reply to various messages is to be given
  • to give a reply to invitation
  • none of the above
When orders are NOT made on regular basis then :
  • Placing orders are used
  • Letter orders are use
  • Sales orders are used
  • Purchase orders are used
When typing a personal business letter you use block style. Block style means _____________.
  • you indent everything but the address
  • every word starts with a capital letter
  • everything is aligned to the left of the document
  • all text should be in Arial black font size 20
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