CBSE Questions for Class 10 Elements Of Business Communication In Business Organisations Quiz 9 - MCQExams.com

Invariably the inquiry letter has _____________.
  • hint about the nature of inquiry
  • it does not have any hint about the inquiry nature
  • it is elaborated and long
  • all of the above
Condolence letter should be _____________.
  • brief
  • elaborated
  • on detail
  • all of the above
It is not uncommon that in a first enquiry _________.
  • counter offer be given
  • accepted
  • both a & b
  • none of the above
What may not be a requirement for meeting someone face to face?
  • That persons signature are required.
  • That persons picture is required to be taken for official person.
  • You want to have a permanent record of all the meeting details.
  • You have to take him for an official meeting.
Which is appropriate for a sale proposal?
  • Limiting the length of the documents to one page.
  • Summarizing eight to ten major benefits that your offer.
  • Ending the document by suggesting that the reader approve your proposal.
  • Planning ways to avoid discussing any objections the reader may have.
Which one of the following serves as a road map for the meeting?
  • Addendum to the notice.
  • Agenda.
  • Quorum.
  • Notice.
Which of the following sentences that begin a letter is appropriate for contemporary business communication?
  • "Here are the contracts you requested"
  • "Pursuant to your request we are forwarding you the contracts you requested"
  • "Your contracts are enclosed herewith"
  • "Enclosed please find the contracts your requested"
What steps determines whether understanding has been achieved during the communication process?
  • Decoding
  • Feedback
  • Channel
  • Encoding
In case of individual invitation the situation is?
  • Formal
  • Informal
  • Should always mention the name of the individual
  • None of the above
All of the following are examples of downward communication flows except __________.
  • managers assigning goals
  • managers informing employees of procedures
  • managers pointing out problems that need attention
  • employees completing attitude surveys
Which of the following would be considered an informative or positive message?
  • Convincing the supplier that new freight rules are coming from the Government.
  • Advising your staff that there is no money in the budget for rises this year.
  • Requesting information from a supplier about a new product on the market.
  • Letting customers know that your company can now accept orders online.
For status enquiry you write letters to ________.
  • IT companies..
  • bank
  • insurance company
  • none of the above
Is replying to invitation compulsory select the most suitable.
  • Yes
  • No
  • Yes as it is formal
  • Yes in written as it is formal
Which is not an intra - organization communication?
  • Memo
  • Press Release
  • Office circular
  • Office orders
Which one of the following is correct about office notes?
(i) Office notes are a form of internal communication between two different departments
(ii) Office notes are put up by sections or departments to higher authorities.
(iii) The actual layout of the office note is same for all the companies.
The correct option is?
  • (i) and (ii) only
  • (ii) and (iii) only
  • (i) and (iii) only
  • All of the above
The word resume is a _______ word.
  • Latin
  • Greek
  • French
  • None of these
Choose the means of inter organizational means from given options.
  • Official letters are invoices
  • Internal memos and personal communication
  • Internal memos and invoices
  • Official letter and Internal memos
Meaning of R.S.V.P.?
  • Please come
  • Please go
  • Please reply
  • None of the above
You have finished a report that you prepared as an outside consultant to a firm when you send it out the report will be accompanied by _______.
  • an email acknowledgement
  • a letter of transmittal
  • a self addresses stamped envelope
  • a thank you letter
Memos are not used for ________.
  • For taking disciplinary action
  • To pass orders
  • Inviting staff for a wedding ceremony
  • To disseminate information
Types of media used to direct the information upward are ___________.
  • letters & newspaper
  • inter office memo
  • reports
  • All the above.
Amit is preparing a brief memo to his staff to explain a new policy. Which of the following should NOT be included in the memo?
  • Personal Pronouns
  • Contractions
  • Gerunds
  • Minor grammatical lapses
Which one of the following is not purchase correspondence?
  • Request for quote
  • Tender Notice
  • Purchase Order
  • Goodwill Letter Questions from June 2013
We are pleased, to inform you that you are shortlisted for an appointment in our company as soon as we can find a position in keeping with your qualifications and experience. Which type of letter is this ?
  • Letter of appointment
  • Short - listed candidate
  • Letter of confirmation
  • Goodwill letter
A reply to enquiry letter must take care of ___________.
  • A reference to the date and number of the letter of enquiry
  • All relevant information about goods, prices, discounts
  • Assurance of best service to the sender of the enquiry
  • All the stated options are correct
Which of the following is a goodwill letter?
  • Sympathy letter
  • Obituary letter
  • Thank you letter
  • All of the above
Which of the following statement is incorrect?
  • An enquiry letter should be compact, straight forward and courteous.
  • An enquiry letter can be lengthy with repetitions.
  • A properly drafted enquiry letter can originate big business deals.
  • An enquiry letter should be drafted clearly.
Thank you letters, congratulatory letters, letters of sympathy and condolence letter are the type of ________ letters.
  • regret
  • order
  • goodwill
  • sales
Which of the following statement about Goodwill letters is incorrect?
  • It should not contain stereo typed phrases.
  • It may contain ones sincere feelings.
  • It should be brief.
  • It should not be handwritten.
Communication is essentially a ____________ process.
  • one-way
  • two-way
  • simple
  • complicated
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