Emerging Modes Of Services - Class 11 Commerce Business Studies - Extra Questions

What does the term e-commerce mean?

E-business refers to "carrying on business activities through the internet." Business activities comprise industry, commerce, and trade. So e-commerce means the conduct of industry, trade, and commerce activities through the internet. 


What does the term B2C commerce mean?

In, business to customer (B2C) commerce, one party is the company(seller), and the other is a customer. The customer can use internet to visit the vendor's website/app and  view the products offered, place orders, and make payments, etc. The company, on the other hand, can provide services and conduct a survey at any time to learn more about its customers.


What does the term C2B Commerce?

The transaction taking place between business units and customers are known as B2C transactions. B2C enables the businessman to remain in touch with his customers on round-the-clock basis. B2C also give scope for C2B transaction. Consumers have the opportunity to shop whenever they want with C2B commerce. Customers can also make use of call centres set up by companies to make toll-free calls.


Write short notes on the following.
Advantages of e-business.

Benefits of e-business are:
1. Easy to form and low investment: It is easy to establish e-business as you do not need to perform a lot of activities that need to be performed while opening a normal business. Also, capital investment is low as you do not have to have a proper office and set-up.
2. Convenience: It offers the advantage of anything anytime anywhere. It also offers the convenience of 24 x 7.
3. Speed: It is speedy as buying and selling take place just with the click of the mouse. 
4. Global access: It has global reach as it is available on the internet and any person living in any country can deal with it.


State with reason, whether the following statement is True or False:
e-business means using the internet to connect people and processes.

E- business means using the internet to connect people and processes. E-business is abbreviated form of electronic business which implies application and use of information and communication technologies (ICT) to conduct and complete all business activities.
Electronic Business, is the administration of conducting business via the Internet. This would include the buying and selling of goods and services, along with providing technical or customer support through the Internet.
e. business  definition uncertainty. Quality is a very important objective for all businesses and their customers. Quality is a form of corporate exclusivity, differentiation.


Write a word/ Phase /term which can substitute the following statements:
Name of the modern process of contracting a business function to someone else.

Outsourcing is a business process of contracting a business function to someone else. It refers to the long-term contracting out of non-core activities of an organization to third-party specialists to benefit from their expertise and experience.


What do you mean by mode of business?

The mode of business refers to the way in which an organization conducts its operations. Modern era/world is the era of globalisation, change and technology. In response to this, business throughout the world is changing its organisation, way of working and use of technology. Business processes are being redesigned. The major change in mode of business is emergence of e-business, e-commerce and business process outsourcing.


Discuss various methods for ensuring the safety and security of e-commerce.

To ensure the security and safety of online transactions, the following methods can be used: 
1) Confirming the details before the delivery of goods- The customer is required to furnish the details such as credit card number, card issuer, and card validity online.
2) Antivirus programs - Antivirus programs protect data files, online transactions, and the system from virus attacks when  they are installed and dated on a  regular basis. 
3) Cybercrime cells - The government may establish special criminal cells to investigate hacking instances and take appropriate action against the criminals.


What are the utilities of automated teller machine?

Utilities of automated teller machine are-
1) Works 24x7 so transactions can be done anytime, anywhere.
2) ATMs are located at convenient places. So customers need not go to a bank.
3) Reduce the workload of bank staff.
4) Useful while traveling as not need to carry cash while traveling.


What is the need of outsourcing?

The following are some of the reasons explaining the need for outsourcing:  
1) Obtaininghighqualityservices: If a company seeks to do all of the tasks on its own, the quality of the services will almost certainly suffer. To prevent having to deal with this issue. There is a way of finding assistance from other sources.
2) Reducing fixed investment in services:- If an organization attempts to get these services from within the organization itself, it has to establish different departments for this purpose which involves huge investment. As a result, it looks to be justified to obtain these services at a low cost from outside the business.
3) Smooth operation of the business:- In order to run the business smoothly, it is necessary to outsource services. The businessman's attention was drawn away from minor details and directed towards primary actions.


What do you mean by business process outsourcing?

Many activities have to be performed for the successful conduct of business like production, buying, selling, advertising, etc. Therefore these services are now obtained from outside the business in order to overcome the problems associated with performing various jobs and to gain the benefit of specialization. This is called business process outsourcing.



What does the term B2B commerce mean?

Business to business (B2B) commerce is a type of electronic transaction between two companies or business divisions. For instance, one could be a distributor and the other a wholesaler. Transactions taking place between business units are known as B2B transactions. These transaction may involve:- 
  1. Creation of utilities.
  2. Collaboration 
  3. Commercial Negotiations
  4. Inviting tenders
  5. Distribution of goods from manufacturer to various distributors etc.


What does the term Intra-B commerce mean?

Intra-B commerce refers to the situation when parties involved in an electronic transaction are from the different departments or divisions of the same enterprise. For example, the marketing department can communicate with the production department on a regular basis over the internet and have personalized goods created to meet the needs of clients.


What is the scope of outsourcing?

Many outside services are utilized in modern business. The following are the most important services among these:
1) financial services: These services refer to any outside services that assist the organization in some way with financial management.
2) Advertising services - Increasing sales necessitates the use of advertising.If the services are obtained via a third-party provider. It will be less expensive, and the quality of the advertisement will be excellent.
3) Customer support service This service includes delivering items to customers as well as providing after-sales support. Generally, manufacturers of televisions, refrigerators, and other appliances use these services.


Class 11 Commerce Business Studies Extra Questions