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CBSE Questions for Class 12 Commerce Business Studies Consumer Protection Quiz 1 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Consumer Protection
Quiz 1
The desirable method of consumer protection is ___________.
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Imposition of self regulation and discipline by the manufacturers and traders on themselves
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Voluntary organisation of consumers
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Spreading information and awareness regarding different products
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Government legislation
Explanation
The desirable method of consumer protection is imposition of self-regulation and discipline by the manufacturers and traders on themselves. It helps to prevent fraudulent practices in the market place. It also promotes fair trade and accurate information in the market.
Hence, option (A) is the correct answer.
Branch office kind of business form _________.
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can undertake any activity
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can undertake activity which is, specifically permitted
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can work without being registered with Registrar of Companies
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can not carry on research work
Explanation
Branch office kind of business form can undertake activity which is, secifically permitted. Branch office is given permission to do certain specifically mentioned tasks by the main office.
A hire purchaser of the goods __________.
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Can resale the goods
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Cannot use the goods
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Has an option to return the goods (or) buy it
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None of the above
Explanation
A hire purchaser of the goods has an option to return the goods or buy them. Hire purchaser to buy the goods on hire. According to the hire-purchase agreement, the hirer can purchase the goods within a fixed time period.
Hence, option (C) is the correct answer.
Which of the following statements is true in the context of delivery of wrong quantity?
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Buyer is bound to return the rejected goods
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Buyer is bound to accept delivery of goods in instalments
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Right to reject the wrong goods is equivalent to the right to cancel the goods
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Right to rejection of wrong goods is subject to the general rule of law
According to the Section 2(7) of the Sale
fo Goods Act, 1930, which of the following has not been included in the term of goods ?
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Food served in a hotel
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Foreign currency
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Goodwill
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Decree of court
The provision for establishment of a 'District Consumer Protection Council' was made by the year _________ .
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1988
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1993
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2002
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2008
A _______ is generally understood as a person who uses or consumes goods or avails of any service
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retailer
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consumer
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trader
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seller
Consumer protection has a moral justification for business.
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True
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False
Explanation
True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.
The consumer protection act provides for six consumer rights.
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True
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False
Explanation
The
Consumer Protection Act provides for six consumer rights
and helps
consumers
in getting their grievances redressed for any shortcoming in the goods purchased or services availed.
In addition to rights, a consumer also has some responsibilities.
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True
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False
Explanation
A consumer also has responsibilities, such as: (a) Research and compare products or services before you buy them. (b) Check the qualifications of service providers. (c) Read and follow product instructions. (d) Get what you pay for. Hence the above statement is true.
ISI is the quality certification mark used in case of food products.
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True
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False
Explanation
The ISI mark is a mark owned by Bureau of Indian Standards (BIS) which was previously called Indian Standards Institution. The product certification scheme operated by BIS uses this isi mark.
The ISI mark is applicable only on products. For example, you can have this mark on tangible products such as cables, cement etc.
The IS number on top the mark signifies the Indian Standards to which the product is conforming to. Every product has a unique
IS
number associated with it. For example
For household, cables IS 694, for portland cement IS 269. In the above example,IS 8034 stands for submersible pumps. In some cases, the standard may have more than one part, and sections and the same may be mentioned as it is.
Hence the above statement is false.
A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.
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True
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False
Explanation
A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, does not exceeds Rs. 20 lakhs, hence above statement is false.
Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.
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True
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False
Explanation
Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.
Situation in which cost object has any job, customer or product is known as
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cost application base
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sale application base
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price application base
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direct application base
A consumer consuming two goods will be in equilibrium, when the marginal utilities from both goods are ____________________.
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Maximum possible positive
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Minimum possible positive
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Equal
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zero
When was the consumer protection act first passed in India?
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In 1966
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In 1997
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In 1986
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In 1996
Explanation
Consumer Protection Act, 1986
is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith. Consumer Protection Councils are established at the national, state and district level to increase consumer awareness
When did the United Nation adopt the guidelines for consumer protection ?
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1983
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1984
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1985
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1986
Explanation
The United Nations is an organization comprising of numerous countries. UN consumer protection guidelines are set of rules for the safety of consumers for all member countries in the UN.
Examples of Global Entities:
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Environmentalists
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Consumer Protection Groups
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Media Persons and Local Lobbyists
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All of them
Explanation
Global entities are business firms or company's doing work in international trade doing business across the world. Environmentalists, consumer protection group and media persons and local lobbyists are few examples of global entities as they impact on the world at large.
Which of the following is a use of the Consumer act?
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Marketing of goods
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Providing health education
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Creating awareness
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Food production
Explanation
One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.
Which are the rights available for consumers under the Consumers Protection Act.
I. The right to safety
II. The right to be informed
Ill. The right to choose
IV. The right to be heard
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I and II are correct
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II and III are correct
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I, II and III are correct
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All are correct
Explanation
Following rights are available for consumers under the Consumers Protection Act:-
I. The right to safety
II. The right to be informed
Ill. The right to choose
IV. The right to be heard
These rights are given to the consumers in order to protect the interest of the consumers. It also helps to prevent fraudulent practices n the market place.
Hence, option (D) is the correct answer.
According to Human Development Report, 1998 Consumers rights must be defined through _______.
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Strict standards for consumer health and safety
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Product labeling
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Information and awareness campaign about potential health hazard
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All the above
Explanation
According to Human Development Report, 1998 Consumer rights must be defined through strict standards for consumer health and safety, product labeling and information and awareness campaign about potential health hazards. Consumers rights protect the interest of the consumers. These rights also help to promote fair trade and accurate information in the market place.
Hence, option (D) is the correct answer.
The British Government appointed a committee on consumer protection in __________.
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1959
0%
1955
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1960
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1952
The act of consuming or using a good or service is?
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Consumer behaviour
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Seller behaviour
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Market behaviour
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Market segment
A National Consumer Council of India was formed in New Delhi in _________.
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1988
0%
1969
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1970
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1971
Explanation
A National Consumer Council of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers. National Consumer Council also function to protect the rights of the consumers.
Hence, option (A) is the correct answer.
The Essential Commodities Act was passed in _________.
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1947
0%
1949
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1950
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1955
Explanation
The essential commodities Act was passed in 1955 by the Union under the Entry 33(a) of Union List.
The Main objective of this Act is to control the production, supply, distribution, trade and commerce of certain essential commodities, so listed in the Act, in the interest of general public, in order to provide them to the consumers on a fair price.
The most important legislation in the field of consumer protection is the _________.
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Essential Commodities Act
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Consumer Protection Act
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MRTP Act
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FERA
Explanation
The most important legislation in the field of consumer protection is the Consumer Protection Act.
Consumer Protection Act was passed in order to protect the interest of the consumers. It also helps to prevent fraudulent practices in the market place.
Hence, option (B) is the correct answer.
Prevention of Food Adulteration Act was passed in _______.
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1950
0%
1954
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1960
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1964
Explanation
The Prevention of Food Adulteration Act, 1954 aims at making provisions for the prevention of adulteration of food. The Act extends to the whole of India and came into force on 1st June 1955.
Hence, option (B) is the correct answer.
The Standards of Weights and Measures Act was passed in _____.
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1976
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1960
0%
1965
0%
1968
Explanation
The Standards of Weights and Measures Act was passed in 1976. This act was passed in order to promote interest of the consumers.
It extends to the whole of India except the State of Jammu and Kashmir.
Hence, option (A) is the correct answer.
In India, the National Consumer Council was set up in ____________.
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1962
0%
1988
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1964
0%
1965
Explanation
A "National Consumer Council" of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers.
Hence b is the correct answer.
Which of the following award(s) is/are given every year by Government of India in the field of consumer protection?
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Swami Vivekananda National Award on Consumer Protection
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Swami Vivekananda National Woman Award on Protection
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Swami Vivekananda National Youth Award on Protection
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All the above
Explanation
Following awards are given every year by Government of India in the field of consumer protection:-
a) Swami Vivekananda National Award on Consumer Protection
b) Swami Vivekananda National Woman Award on Protection
c) Swami Vivekananda National Youth Award on Protection
These awards are given in order to uphold the interests and rights of the consumers.
Hence, option (D) is the correct answer.
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