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CBSE Questions for Class 12 Commerce Business Studies Consumer Protection Quiz 2 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Consumer Protection
Quiz 2
A Consumer Guidance Society was set up in _________.
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Mumbai
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Delhi
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Kolkata
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Chennai
Explanation
A Consumer Guidance Society was set up in Mumbai. It was set up in 1966. This consumer guidance society helps to address grievances of the consumers. It also protects the interests of the consumers.
The Price Rise Resistance Movement was set up in ________.
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Delhi
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Mumbai
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Kolkata
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Chennai
A Consumer Guidance Society was set up in Mumbai in ___________.
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1964
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1965
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1966
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1967
Which of the following schemes are popular for the case of baby food and tinned food items?
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Buy-back allowance
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Trading stamps
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Factory-in-pack premiums
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Money refund offer
Explanation
Factory-in-pack-premiums schemes are popular for the case of baby food and tinned food items. It arrives in a promotional form. Factory-in-pack--premiums can be defined as a way of packaging in which one product is packed with a sample, which is known as premium.
Hence, option (C) is the correct answer.
The Consumer Welfare Fund is created in _______.
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1991
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1992
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1999
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1994
Explanation
The Consumer Welfare Fund is created in 1992.
Consumer Welfare Fund is created by The Government of India. This welfare fund is created in order to promote the uphold the consumer's interest. It also addresses unfair practices prevalent in the market place.
Hence, option (B) is the correct answer
Consumer Protection Act was passed in _______.
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1986
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1987
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1988
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1989
Explanation
Consumer Protection Act was passed in 1986 by the Government of India. This Act was passed in order to promote the interests of the consumers. It also helps to create awareness about the unfair practices in the market place. It upholds the rights of the consumers.
Hence, option (A) is the correct answer
Which of the following is not a second generation reform?
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Human Development
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Clean Environment
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Improvements to Governance
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Prevention of Child Labour
Explanation
Prevention of Child Labour is not a second generation reform. Child Labour can be defined as providing employment to a child in any working organization illegally. It is not a second generation reform because it is not a continuation of the policy which is related to liberalization, this reform was initiated by the Central government of India in the early 1990s.
Hence, option (D) is the correct answer.
Which of the following is not regulated by The Competition Act, $$2002$$?
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Abuse of dominant position
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Anti-competitive agreements
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Medical negligence
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Predatory pricing
Indicate the ground on which a complaint under the Consumer Protection Act, $$1986$$, shall be invalid.
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A product having short weight
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A service provided free of cost
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A misleading advertisement given in newspaper
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None of the above
Explanation
According to the The Consumer Protection Act, 1986, “service” means service of any description which is made available to potential users and includes the provision of facilities in connection with banking, financing, insurance, transport, processing, supply of electrical or other energy, board or lodging or both, 6[housing construction], entertainment, amusement or the purveying of news or other information, but does not include the rendering of any service free of charge or under a contract of personal service.
Thus Service rendered for free of cost does not come under the purview of the Act.
Which of the following days is celebrated as "World Consumer Rights Day"?
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15th March
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15th June
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15th January
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15th May
A consumer movement was launched in ______.
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1971
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1972
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1973
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1974
Explanation
A consumer movement was launched in 1973. The aim of the movement is to protect the consumer's interests. It also addressed grievances of the consumers. It can be defined as a social movement led by the consumer organizations.
Consumer Welfare Fund is created by ______________.
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The Govt. of India
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The Reserve Bank of India
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NABARD
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World Bank
All the provisions of the Consumer Protection Act came into force with effect from ______.
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July 1, 1980
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July 1, 1987
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July 10, 1990
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January 26, 1995
Explanation
All the provisions of the Consumer Protection Act came into force with effect from July 1, 1987.
Consumer Protection Act was passed in 1986 by the Government of India. This Act was passed in order to promote the interests of the consumers. It also helps to create awareness about the unfair practices in the market place. It upholds the rights of the consumers.
Hence, option (B) is the correct answer
Rights of a consumer are protected under __________________.
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Consumer Protection Act, 1984
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Consumer Protection Act, 1988
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Consumer Protection Act, 1986
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Consumer Protection Act, 1982
Explanation
The Consumer Protection Act, 1986 provides for six rights of consumers.
The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers.
Hence, option (C) is the correct answer.
The apex consumer court in India under the Consumer Protection Act of 1986 is referred to as_________.
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The Consumer Education and Research Centre
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The Consumer Unity and Trust Society
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National Consumer Disputes Redressal Commission
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None of the above
If the amount claimed by a onsumer as compensation is Rs 89 lacs, the case under the Consumer Protection Act shall be filed with ________.
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District Consumer Redressal Forum
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State Consumer Disputes Redressal Commission
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National Consumer Disputes Redressal Commission
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Supreme Court
Which of the following is not a forum of Consumer Dispute Redressal System?
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Local forum
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District forum
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State Forum (State Commission)
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National Commission
Under which legislation, the manufacturers and distributors are required to declared Maximum Retail Price (MRP) on packaged commodities?
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The Bureau of Indian Standards Act, $$1986$$
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The Consumer Protection Act, $$1986$$
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The Standards of Weights and Measures Act, $$1976$$
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The Essential Commodities Act, $$1955$$
What is a Trade Mark?
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A name, term, symbol or design which is intended to identify the goods and services of a seller.
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A brand that has been given a legal protection.
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Giving protection to the product and adding to its aesthetics and sales appeal.
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Providing written information about the product.
Explanation
According to the Controller General of Patents, Designs & Trade Marks, India, the meaning of Trade Mark is as follows:
'A trademark (popularly known as brand name) in layman’s language is a visual symbol which may be a word signature, name, device, label, numerals or combination of colors used by one undertaking on goods or services or other articles of commerce to distinguish it from other similar goods or services originating from a different undertaking.'
Which of the following is true?
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A consumer court setup under the Consumer Protection Act, does not have the power to punish for its contempt.
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Professional services are outside the purview of the CPA.
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A consumer court cannot force a person indulging is misleading advertising to confess his quit.
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None of the above.
Indicate the true statement.
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Large industrial houses are outside the purview of the Competition Act, $$2002$$.
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There is no provision for curbing frivolous complaints under the CPA.
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The Trade Marks Act, $$1999$$ does not apply to services.
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All of the above are true
Explanation
According to the Trade Marks Act of India, the object of trade mark law is to deal with precise nature of the rights
which a person can acquire in respect of trade mark, the mode of acquisition of such
rights, the method of transfer of those rights to others, the precise nature of
infringement of such rights, the procedure for enforcement of those rights and the
remedies available in respect thereof. It does not apply to services.
The Competition Act, $$2002$$, seeks to regulate.
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Anti-competitive agreements
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Mergers and amalgamation
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Unfair trade practices
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$$A$$ and $$B$$ above
Which of the following does not fall within the jurisdiction of MRTP Commission?
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Prevention of Monopolistic Trade Practices
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Prevention of Restrictive Trade Practices
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Prohibition of Unfair Trade Practices
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Regulation of Combinations
A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________.
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Right to be heard
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Right to choose
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Right to Seek redressal
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None of these
Explanation
The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.
Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
The consumer has a right to get relief in case of defective goods or deficient services as per the ________________.
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Right to choose
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Right to seek redressal
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Right to be heard
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Right to be informed
Explanation
The consumer has a right to get relief in case of defective goods or deficient services or the product or service falls short of his expectations.
The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.
________________ is set up by the Central Government.
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District forum
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National commission
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State commissions
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None of the above
Explanation
National commission is set up by the Central Government. The National Commission consists of a President and at least four other members, one of whom should be a woman. They are appointed by the Central Government.
A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 1 crore. The appeals against the orders of a State Commission can also be filed before the National Commission.
As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
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Right to be heard
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Right to be informed
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Right to consumer education
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Right to choose
Explanation
The consumer has a right to acquire knowledge and to be a well-informed consumer throughout life.
He should be aware of his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organizations and some enlightened businesses are taking an active part in educating consumers in this respect.
Hence, option (C) is the correct answer.
______________ is a standardized mark is printed on jewelry.
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ISI
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ISO 2009
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Hallmark
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Agmark
Explanation
"Hallmark" - A standardized mark printed on jewellery.
The BIS hallmark is a hallmarking system for gold as well as silver jewelry sold in India certifying the purity of the metal.
It certifies that the piece of jewelry conforms to a set of standards laid by the Bureau of Indian Standards, the national standards organization of India.
Consumers should use ISI marked electrical appliance is an example of __________.
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Right to choose
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Right to be informed
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Right to be heard
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Right to safety
Explanation
The consumer has a right to be protected or right to safety against goods and services which are hazardous to life and health.
For instance, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.
Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.
NGOs are _____________.
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Non profit organisations
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Government organisations
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Profit making organisations
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Service providing organisations
Explanation
Non-governmental organisations (NGOs) are non-profit organisations which aim at promoting the welfare of people.
They have a constitution of their own and are free from government's
interference
.
For an example:
Common Cause, Delhi
Mumbai Grahak Panchayat, Mumbai etc.
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