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CBSE Questions for Class 12 Commerce Business Studies Consumer Protection Quiz 4 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Consumer Protection
Quiz 4
The quality mark provided under the Agricultural Produce Act is known as _________.
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AGMARK
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APA
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ISI
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SWM
Explanation
The Agricultural Produce (Grading and Marking) Act, 1937: The Act prescribes grade standards for agricultural commodities and livestock products. The Act stipulates the conditions which govern the use of standards and lays down the procedure for grading, marking and packing of agricultural produce. The quality mark provided under the Act is known as AGMARK, an acronym for Agricultural Marketing.
AGMARK is an acronym for _______________.
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Social Marketing
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Agricultural Marketing
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Consumer Marketing
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Indian Marketing
Explanation
AGMARK is an acronym for Agricultural Marketing. AGMARK can be defined as the certification mark employed on agricultural products in India.
This mark helps to assure that they conform to a set of standards approved by the Directorate of Marketing and Inspection, an agency of the Government of India.
The provisions of _____________________ Act are applicable in case of those goods which are sold or distributed by weight, measure or number.
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Prevention of Food Adulteration
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Standards of Weights and Measures
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Trade Marks
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Competition
Explanation
The provisions of Standards of Weights and Measures Act are applicable in case of those goods which are sold or distributed by weight, measure or number.
The Standards of Weights and Measures Act, 1976 provides protection to consumers against the malpractices of under-weight or under-measure. This Act is launched in order to protect the interests and rights of the consumers. It helps to fraudulent practices in the market place.
Which of the following is a consumer responsibility?
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Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
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Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
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File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.
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All of the above
Explanation
Consumer has certain responsibilities in order to uphold their interests and protect the rights. Following represents the consumer responsibility:
a) Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
b) Learn about the risks associated with products and services, follow manufacturer's instructions and use the products safely.
c) File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.
A consumer responsibility is to buy only __________ goods as they provide quality assurance.
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Standardised
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Non-standardised
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Both (A) and (B)
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None of the above
Explanation
A consumer responsibility is to buy only standardized goods as they provide quality assurance. Only Standardized goods should be preferred by the consumer for buying. Non-standardized goods should be avoided.
Which of the following are the consumer rights?
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Right to Safety
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Right To be Heard
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Right to seek Redressal
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All of the above
Explanation
The Consumer Protection Act provides for six consumer rights and helps consumers in getting their grievances redressed for any shortcoming in the goods purchased or services availed.
1) Right to safety
2) Right to information
3) Right to choice
4) Right to be heard
5) Right to seek redressal
6) Right to consumer education.
Right to ____________ is where the consumer has a right to acquire knowledge and to be well informed consumer throughout his/her life.
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Seek redressal
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Be informed
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Consumer education
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Safety
Explanation
Right to consumer education is where the consumer has a right to acquire knowledge and to be well informed consumer throughout his/her life. It is one of the six consumer rights. Consumer education is of utmost necessary in order to uphold the interests of the consumers.
The consumer has a right to get relief in case the product or service falls short of his expectations under right to _________.
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Be informed
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Be heard
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Seek redressal
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Safety
Explanation
The consumer has a right to get relief in case the product or service falls short of his expectations under right to redressal. Consumer has right to seek redressal against unfair practices in the market place. Right to redressal is one of the six consumer rights.
The Consumer Protection Act provides _____ rights to consumers.
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Four
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Five
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Six
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Seven
Explanation
The Consumer Protection Act provides for six consumer rights and helps consumers in getting their grievances redressed for any shortcoming in the goods purchased or services availed.
1) Right to safety
2) Right to information
3) Right to choice
4) Right to be heard
5) Right to seek redressal
6) Right to consumer education.
_________ is where the consumer ha a right to be protected against goods and services which are hazardous to life and health.
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Right to Safety
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Right to be Heard
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Right to be Informed
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Right to seek redressal
Explanation
Right to safety is where the consumer has a right to be protected against goods and services which are hazardous to life and health. Right to safety is one of the six rights of the consumers.
Under right to _________, the consumer gas the freedom to choose from a variety of products at competitive prices.
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Be informed
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Choose
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Consumer education
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Seek redressal
Explanation
Under right to choose, the consumer gas the freedom to choose from a variety of products at competitive prices. No consumer should be forced upon by any seller to buy any goods or avail any services.
Under ________, the consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions to use, etc.
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Right to Safety
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Right to be Informed
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Right to be Heard
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Right to Consumer Education
Explanation
Under Right to be informed, the consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions to use, etc. Knowing every detail of any products and services is one of the rights of the consumers.
A complaint can be made to the National Commission when the value of goods or services in question, along with the compensation claimed, exceeds Rs. ____ crore.
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1
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2
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3
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4
The ___________ consists of a President and two or other members, one of whom should be a woman.
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State commission
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District forum
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National commission
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Both (A) and (B)
Explanation
The district forum consists of a President and two or other members, one of whom should be a woman. The President can be a retired judge or working judge of District Court. They are appointed by the state government.
Who can file a complaint?
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Any consumer
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Any registered consumer association
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Both (A) and (B)
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None of the above
Explanation
A complaint can be filed by:-
a) Any consumer
b) Any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer.
Hence, option (C) is the correct answer.
Any _______ can file a compliant.
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consumer
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trader
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retailer
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seller
Explanation
Any consumer can file a compliant.
A complaint can be filed by-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer
The National Commission consists of a President and at least ____ other members, one of whom should be a woman.
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one
0%
two
0%
three
0%
four
Explanation
The National Commission consists of a President and at least 4 other members, one of whom should be a woman.
The President are appointed by the central government, after the consultation with the Chief Justice of India.
The appeals against the orders of a _________ can also be filed before the national commission.
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District forum
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State government
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State commission
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Both (A) and (B)
Explanation
The appeals against the orders of a state government can also be filed before the national commission.If the aggrieved party is not satisfied with the judgement of the state commission, then they can file an appeal to National Commission within 30 days by depositing 35000 or 50% of the penalty amount whichever is less.
A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. _____ lakhs.
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10
0%
15
0%
20
0%
25
Explanation
A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs. If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.
The President and four other members, one of which should be woman are appointed by the ____________.
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State government
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Central
government
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District forum
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State commission
Explanation
The National Commission consists of a President and at least 4 other members, one of whom should be a woman.
The President are appointed by the central government, after the consultation with the Chief Justice of India.
The President and two other members, one of whom should be a woman, are appointed by the _________ concerned.
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State government
0%
Central government
0%
State commission
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National commission
Explanation
The President and two other members, one of whom should be a woman, are appointed by the state government concerned. The president who is a woman is mostly gets chosen after the consultation with the state government.
In case the aggrieved party is not satisfied with the order of the District Forum, he can appeal before the State Commission within ____ days of the passing of the order.
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0%
10
0%
20
0%
25
0%
30
Explanation
If the aggrieved party is not satisfied by the jurisdiction of the district forum then they can file an appeal against the judgement in State Commission within 30 days by depositinng Rs 25000 or 50% of the penalty amount whichever is less.
A complaint can be made to the appropriate district forum when the value of goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs.
Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of _______.
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Traders
0%
Retailers
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Consumers
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Government
Explanation
Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers. It is done to uphold the interests. It also helps protect the rights of the consumers.
Which of the following are the functions of NGOs?
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Educating the general public about consumer rights
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Publishing periodicals and other publications
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Carrying out comparative testing of consumer products
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All of the above
Explanation
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
NGOs have a constitution of their own and are free from government interference.
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
NGOs have a constitution of their own and are free from __________ interference.
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Government
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State government
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Central government
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Individual
Explanation
NGOs have a constitution of their own and are free from government interference.
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Filing complaints in appropriate consumer courts on behalf of the consumers is a _______ of NGO.
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Role
0%
Function
0%
Advantage
0%
Disadvantage
Explanation
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Providing legal assistance to _______ by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Report Question
0%
Traders
0%
Retailers
0%
Consumers
0%
Government
Explanation
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a _______ of the NGO.
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0%
Role
0%
Advantage
0%
Disadvantage
0%
Function
Explanation
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a functtion of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.
Non-governmental organisations are _________ organisations which aim at promoting the welfare of people.
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Profit
0%
Non-profit
0%
Medium
0%
Small
Explanation
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
NGOs have a constitution of their own and are free from government interference.
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Educating the ___________ about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
Report Question
0%
General public
0%
Individuals
0%
Company
0%
Government
Explanation
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.
Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.
Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.
Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.
In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers' interest.
The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
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