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CBSE Questions for Class 12 Commerce Business Studies Controlling Quiz 10 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Controlling
Quiz 10
Performance appraisal involves at least ________.
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Four parties
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Three parties
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Two parties
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Parties are not defined
Explanation
Performance appraisal involves at least two parties. Performance appraisal is conducted for employees. It helps to check the suitability of an employee to work in the respective job position. Performance appraisal includes all formal procedures used to evaluate the relative merit of each employee in a working organization. Performance appraisal can be used as a basis of sound personnel policy in relation to transfers and promotions.
Hence, option (C) is the correct answer.
When an employee gets feedback from subordinates, peers, supervisors, customers then such feedback is called __________.
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confidential report
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forced choice method
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$$360$$ - degree feedback
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checklist
Explanation
When an employee gets feedback from subordinates, peers, supervisors, customers then such feedback is called 360- degree feedback.
360-degree feedback is a part of the development process of an employee. It helps the employee to receive candid feedback.
Hence, option (C) is the correct answer.
Under Industrial Dispute Act, $$1947$$, Chapter VA deals with _________.
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Procedure power and duties of authorities
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Unfair labour practice
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Layoff and retrenchment
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Strike and lockout
Explanation
Under Industrial Dispute Act, 1947, Chapter VA deals with layoff and retrenchment. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (C) is the correct answer.
Under Industrial Dispute Act, $$1947$$, Chapter V deals with _______.
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Procedure power and duties of authorities
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Unfair labour practice
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Authorities
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Strike and lockout
Explanation
Under Industrial Dispute Act, 1947, Chapter V deals with strike and lockout. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (D) is the correct answer.
Under Industrial Dispute Act, $$1947$$, Chapter IV deals with __________.
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Procedure power and duties of authorities
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Unfair labour practice
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Authorities
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Strike lockout
Explanation
Under Industrial Dispute Act, 1947, Chapter IV deals with procedure power and duties of authorities. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (A) is the correct answer.
Under Industrial Dispute Act, $$1947$$, Chapter II deals with _________.
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Preliminary
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Unfair labour practice
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Authorities
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Strike and lockout
Explanation
Under Industrial Dispute Act, 1947, Chapter 2 deals with authorities. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (C) is the correct answer.
What is the rate of contribution of employer under ESI Act, $$1948$$?
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$$4.75\%$$ of the wages
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$$1.75\%$$ of the wages
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$$1.25\%$$ of the wages
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$$4.25\%$$ of the wages
Explanation
The ESI scheme is a self-financed comprehensive social security scheme devised to protect the employees covered under the scheme against financial distress arising out of events of sickness, disablement, or death due to employee injuries. The scheme is self-financing and being contributory in nature. The funds under the ESI scheme are primarily built out of the contribution from the employees and employers payable monthly at a fixed percentage of wages paid. Currently, the employee contribution rate is 1.75% of the wages and that of employers is 4.75% of the wages paid.
Hence, option (A) is the correct answer.
A cessation of work by a body of persons employed in any industry acting in combination or a concerted refusal, or a refusal under a common understanding, of any number of persons who are or have been so employed to continue to work or to accept employment __________.
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Lockout
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Strike
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Discharge
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Dismissal
Explanation
According to Industrial Disputes Act 1947, Strike [Sec. 2 (q)]: Strike means "a cessation of work by a body of persons employed in any industry acting in combination or a concerted refusal under a common understanding of any number of persons who are or have been so employed, to continue to work or to accept employment". Mere stoppage of work does not come within the meaning of strike unless it can be shown that such stoppage of work was a concerted action for the enforcement of industrial demand.
Hence, option (B) is the correct answer.
Under Industrial Dispute Act, $$1947$$, Chapter VB deals with ___________.
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Procedure power and duties of authorities
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Unfair labour practice
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Layoff and retirement
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Special provision of layoff, retrenchment and closure
Explanation
Under Industrial Dispute Act, 1947, Chapter VB deals with layoff and retirement. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (C) is the correct answer.
The permanent closing down of a place of employment or part thereof is called ____________.
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Shutdown
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Lockout
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Closure
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Closed
Explanation
The permanent closing down of a place of employment or part thereof is called closure. In simple words, closure can be basically defined as a process of closing down something.
Hence, option (C) is the correct answer.
Every employee who is in receipt of wages upto Rs______ per month is entitled to the benefits under ESI Act.
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$$7500/-$$
0%
$$6500/-$$
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$$10,000/-$$
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$$15000/-$$
Explanation
Employee State Insurance (ESI) is the first self-financing health insurance cum social security scheme launched for the working class in India. It refers to a social security provision made by the Government of India under the Employees' State Insurance Act, 1948. Every employee who is in receipt of wages up to Rs 21000 per month is entitled to the benefits under ESI Act. Previously it was 15000 which has been raised to 21000 w.e.f. 01.10.2016.
Hence, option (D) is the correct answer.
Horizontal enhancement of job is known as ____________.
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Job rotation
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Job enrichment
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Job enlargement
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Job design
Explanation
Job enlargement is a job design technique wherein there is an increase in the number of tasks associated with a certain job. In other words, it means increasing the scope of one’s duties and responsibilities. The increase in scope is quantitative in nature and not qualitative and at the same level.
Under Industrial Dispute Act, $$1947$$, Chapter VC deals with ________.
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Procedure power and duties of authorities
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Unfair labour practice
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Layoff and retrenchment
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Penalties
Explanation
Under Industrial Dispute Act, 1947, Chapter VC deals with penalties. Industrial Dispute Act, 1947 is applicable to the whole of India. This act came into force on 1 April 1947. This act helps to regulate Indian labor law. It also looks after the concerns related to trade unions.
Hence, option (D) is the correct answer.
In which year the ESI Act was passed?
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$$1948$$
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$$1952$$
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$$1976$$
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$$1947$$
Explanation
In 1958, ESI Act was passed. If however, the provisions of the ESI Act have become applicable to the factory/establishment, its employer shall cease to be liable under the Workmen's Compensation Act.
Hence, option (A) is the correct answer.
The failure, refusal or inability or n employer on account of shortage of coal, power or raw materials or the accumulation of stocks or the breakdown of machinery is called __________.
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Layoff
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Retrenchment
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Discharge
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Dismissal
Explanation
Under Section 2(kkk), Industrial Disputes Act, 1947,
“Lay-off” means the failure, refusal, or inability of an employer on account of a shortage of coal, power, or raw materials or the accumulation of stocks or the breakdown of machinery [or natural calamity or for any other connected reason] to give employment to a workman whose name is borne on the muster rolls of his industrial establishment and who has not been retrenched.
Hence, option (A) is the correct answer.
Temporary closing of a place of employment or the suspension of work, or the refusal by an employer to continue to employ any number of persons employed by him is called _________.
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Lockout
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Strike
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Discharge
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Dismissal
Explanation
According to Industrial Disputes Act 1947, Lockout [Sec. 2(1)]: Lockout means "the temporary closing of a place of employment, or the suspension of work, or the refusal by an employer to continue to employ any number of persons employed by him". Lockout is the antithesis of strike.
Hence, option (A) is the correct answer.
Forced distribution method of performance appraisal is _______.
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multi - person evaluation method
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individual evaluation method
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other method
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all of these
Explanation
Forced distribution method of performance appraisal is multi-person evaluation method.
Forced choice method of performance appraisal was developed to eliminate bias and the preponderance of high ratings that might occur in some organization. This method is a type of survey questionnaire. In this type, forced choice is to be made between the available characteristics about the employees.
The method that depends mainly on the ability and experience of the supervisors for gathering relevant information about the job is called the _________.
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work simplification method
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data collecting method
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Critical Incident
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Technical conference Method
Explanation
Technical conference method uses 'experts' rather than actual job incumbents as a source of information. These experts are usually supervisors who have extensive knowledge of the job in question. They meet with the job analyst and try specifying all the characteristics of the job. The problem with this method is that experts may not actually know as much about the job as an analyst would hope as they do not actually perform the task themselves. Thus their judgements are only estimates based on their background experience.
The model that aims at measuring the degree of each essential ability required for performing the job effectively is known as _________.
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Fleishman Job Analysis System
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questionnaire method
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job analysis system
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moods
Explanation
The Fleishman Job Analysis Survey (F-JAS), formerly the Manual for Ability Requirements Scales—contains a taxonomy of abilities that is buttressed by decades of research (Fleishman & Mumford, 1991). The taxonomy includes 52 cognitive, physical, psychomotor, and sensory abilities that have strong research support, and the FJAS uses level of ability rating scales that specify level of functioning requirements for jobs. FJAS is a job analysis method; it has not been applied to a large number of jobs in the U.S. economy to produce an occupational database.
The type of conflict that results when two different roles you play are in conflict. Name the conflict ______.
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Intersender conflict
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Intrasender conflict
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Interrole conflict
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Person-role conflict
Explanation
Interrole conflict arises when the requirements and expectations of one role interfere or conflict with those of another role. Interrole conflict consists of work-to-family conflict (WFC), which occurs when work responsibilities interfere with family and responsibilities, and family-to-work conflict (FWC), which occurs when familial responsibilities interfere with work responsibilities.
Hence, option (C) is the correct answer.
The company in which you are working want you to travel for 50% of the time but you spouse threatens to divorce you travel more than 25%. This type of conflict called _______.
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intersender conflict
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intrasender conflict
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interrole conflict
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person-role conflict
Explanation
Interpersonal role conflict occurs when the source of the dilemma stems from occupancy of more than one focal position.
Establishment covered under ESI Act cease to be liable under _______.
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Workmen's Compensation Act
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Maternity Benefit Act
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Employee Benefit Act
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Both (A) and (B)
Explanation
Employers coming under the purview of the ESI Act, 1948, are absolved of their liability under the Workmen’s Compensation Act, 1923 and the Maternity Benefit Act, 1961, as these social security provisions become the responsibility of the ESI Scheme.
Hence, option (D) is the correct answer.
Can an employee get Maternity benefit under ESI Act $$1948$$?
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Yes
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No
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Cannot be determined
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None of these
Explanation
The Employees’ State Insurance (ESI) Act, 1948 stipulates the rules and regulations that govern the functioning of the Employees’ State Insurance Corporation (ESIC), which in turn manages the ESI fund. ESIC is, therefore, an autonomous statutory body, and comes under the Ministry of Labour and Employment.
Following its promulgation in 1948, the ESI Act seeks to provide social security coverage for workers in contingencies such as “sickness, maternity leave, temporary or permanent physical disablement, and death due to employment injury resulting in loss of wages or earning capacity. The Act also guarantees reasonably good medical care to workers and their immediate dependents.”
Hence, option (A) is the correct answer.
Contribution period of ESI is _____.
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1st April to 30th September
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1st October to 31st March
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1st March to 31st March
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Both (A) and (B)
Explanation
Employees covered under the ESI Act, are required to pay a contribution towards the scheme on a monthly basis. A contribution period means a six the month time span from 1st April to 30th September and 1st October to 31st March.
Hence, option (D) is the correct answer.
Your boss wants you to complete a crash project on time, but company policy temporary prohibits authorising overtime payments to clerical assistance. This is an example________.
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Intersender conflict
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Intrasender conflict
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Interrole conflict
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Person-role conflict
Explanation
The intra-sender role conflict arises when a person is asked to do a job within specified limits, which he is not capable of doing or time and resources are not sufficient to do the job. In this case, the expectations from a single member of a role are incompatible. In inter-sender role conflict, the expectations sent from one sender may be in conflict with those from one or more other senders.
Hence, option (A) is the correct answer.
Establishments like hotels, restaurant, clubs, road motor transport undertakings, cinemas, shops and newspaper establishment employing ______ or _____ persons are bound by the ESI Act.
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$$10$$ or more
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$$20$$ or more
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$$20$$ or less
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$$10$$ or less
Explanation
According to the notification issued by the appropriate Government concerned under Section 1(5) of the Act, the following establishments employing 10 or more persons attract ESI coverage.
(i) Shops
(ii) Hotels or restaurants not having any manufacturing activity, but only engaged in 'sales'.
(iii) Cinemas including preview theatres;
(iv)Road Motor Transport Establishments;
(v) Newspaper establishments.(that is not covered as factory under Sec.2(12)); (vi)Private Educational Institutions (those run by individuals, trustees, societies or other organizations and Medical Institutions. In some states, coverage is for 20 or more employees for wages. A few State Governments have not extended schemes to Medical & Educational Institutions.
Hence, option (B) is the correct answer.
Increasing the number and variety of tasks assigned to a job is called _________.
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Job rotation
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Job enrichment
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Job enlargement
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Job design
Explanation
Job enlargement is a job design technique wherein there is an increase in the number of tasks associated with a certain job. In other words, it means increasing the scope of one’s duties and responsibilities. The increase in scope is quantitative in nature and not qualitative and at the same level.
The term 'Zero-Sum' game means _________________.
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No loss, no gain
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Where your gain is my loss and my gain is your loss
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Where your gain is my gain and your loss is my loss
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Win-win situation
Explanation
Zero-sum is a situation in game theory in which one person’s gain is equivalent to another’s loss, so the net change in wealth or benefit is zero. A zero-sum game may have as few as two players, or millions of participants.
Which of the following is a written statement of the skills, knowledge, abilities, and other characteristics needed to perform a job effectively?
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Job Analysis
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Job specification
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Job enlargement
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Job design
Explanation
A job specification is a written statement of educational qualifications, specific qualities, level of experience, physical, emotional, technical and communication skills required to perform a job, responsibilities involved in a job and other unusual sensory demands. It also includes general health, mental health, intelligence, aptitude, memory, judgment, leadership skills, emotional ability, adaptability, flexibility, values and ethics, manners and creativity, etc.
In distributive bargaining there is a __________________.
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Win-win situation
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Win-lose situation
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Neutral situation
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Not determined
Explanation
Distributive bargaining, also called "claiming value," "zero-sum," or "win-lose" bargaining, is a competitive negotiation strategy that is used to decide how to distribute a fixed resource, such as money. The parties assume that there is not enough to go around, and they cannot "expand the pie," so the more one side gets, the less the other side gets.
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