CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 11 - MCQExams.com

The Minimum Wages Act, $$1965$$ was enacted for safeguarding the interests of _______.
  • employees
  • management
  • consumers
  • government
Which one of the following serves as a road map for the meeting?
  • Addendum to the notice.
  • Agenda.
  • Quorum.
  • Notice.
A Phrase may be ______________.
  • Adjective
  • Noun
  • Adverb
  • All of the above
What steps determines whether understanding has been achieved during the communication process?
  • Decoding
  • Feedback
  • Channel
  • Encoding
You have been asked to draw up a plan for motivating the 30 employees in your department during a difficult restructuring period. Your first step is to __________.
  • use external sources of motivation such as offering bonuses. If that doesnt work, tap into internal sources of motivation such as providing growth opportunities for each individual.
  • tap into internal sources of motivation, such 3s employees pride in their work and sense of achievement. If that doesnt work, improve external sources of motivation, such as working conditions.
  • try to determine what inspires each of your employees most, and devise a motivation plan tailored to each individual.
  • none of these
Usually_____ accompanies the notice of the meeting.
  • minutes
  • request letter
  • agenda
  • all the above
In case of individual invitation the situation is?
  • Formal
  • Informal
  • Should always mention the name of the individual
  • None of the above
Choose the means of inter organizational means from given options.
  • Official letters are invoices
  • Internal memos and personal communication
  • Internal memos and invoices
  • Official letter and Internal memos
The direction  ______ some changes in the company. Fill in the blank with appropriate word.
  • Affected
  • Effected
  • Iffected
  • None of the above
Which one of the following refer to the study of individual and group behavior in an organisation?
  • Organisational behavior
  • Human resource management
  • Human relations
  • Group dynamics
It is not uncommon that in a first enquiry _________.
  • counter offer be given
  • accepted
  • both a & b
  • none of the above
Performance appraisal helps in __________.
  • orderly determination of an employee's worth to an organisation
  • meeting manpower needs of the organisation
  • improving communication abilities,human relation and managing' interaction with subordinates.
  • none of the above
Synergy effect is __________________.
  • the group effort of a employees
  • the group effect of managers
  • motivation by efficient team to normal team
  • none of the above
Communication is essential for _________.
  • in all types of organizations
  • at all levels of management
  • both (A) or (B)
  • both (A) & (B)
The word resume is a _______ word.
  • Latin
  • Greek
  • French
  • None of these
Communication is essentially a ____________ process.
  • one-way
  • two-way
  • simple
  • complicated
"Colleges teach the one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking." This is said by _______.
  • Peter Drucker
  • Henry Fayol
  • Adam Smith
  • Fredrick Taylor
Which of the following is an essential part of communication?
  • Reply
  • Acknowledgement
  • Feedback
  • Repetition
When one communicates to transact some commercial activity i.e., providing goods or services, with the intention of generating profits, then it is termed as ________.
  • informal communication
  • social communication
  • self communication
  • business communication
Communication is a process by which information is exchanged between individuals through a common system of.
(X) Symbols
(Y) Signs
(Z) Behaviour
Select the correct answer from the options given.
  • (X) and (Y)
  • (Y) and (Z)
  • (X) and (Z)
  • All of the above
Which of the following is non verbal communication?
(X) Oral communication
(Y) Written communication
(Z) Audio-visual communication
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • None of the above
_____________ is an unspoken or unwritten message that uses body language.
  • Non-verbal communication
  • Verbal communication
  • Informal communication
  • Both (A) and (B)
The most important characteristic of direction is ___________.
  • guiding
  • procurement
  • planning
  • thinking
Which of the following is verbal communication?
(I) Facial expressions
(II) Gestures
(III) Audio-visual communication
Select the correct answer from the option given.
  • (I)
  • (II)
  • (III)
  • (I) & (II)
Which of the following is example of written communication?
  • Notice, agenda, notes on agenda
  • Minutes of meetings
  • Leaflet/Brochure/Handbills
  • All of the above
Concept &Principles of Direction
Which of the following function of management involves communicating and providing leadership to the subordinates and motivating them to contributes to the best of their capability for the achievements of organizational objectives?
  • Leadership
  • Supervision
  • Directing
  • Motivation
Non-verbal communication includes-
I. Movements
II. Meetings
III. Eye contact
IV. Conferences
V. Nodding the head
Select the correct answer from the options given.
  • II, IV, I
  • III, V, IV
  • I, V, II
  • V, I, III
Research studies have shown that __________ of communication by executives of a company is in the oral form.
  • $$80\%$$
  • $$100\%$$
  • $$10\%$$
  • $$20\%$$
Which of the following is non-verbal communication?
P. Body language
Q. Visual Communication
R. Audio-visual communication
Select the correct answer from the options given.
  • R
  • Q
  • P
  • None of the above
Which of the following is not advantage of written communication?
  • It takes much more time to compose a message in writing
  • The use of headings and bullets enable us to organize the material for better understanding
  • It also enable us to revise the contents if we find them unsuitable for the recipient from the point of view of clarity or interest
  • All of the above
There are __________ C's of effective communication.
  • five
  • seven
  • three
  • ten
Lack of planning acts as a communication barrier.
  • False
  • True
  • Partly false
  • None of the above
Which of the following provide immediate & quick feedback?
(X) Written communication'
(Y) Radio listening
(Z) Oral communication
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • All of the above
The principles of effective writing include.
(X) Brevity
(Y) Clarity
(Z) Accuracy
Select the correct answer from the options given.
  • (X)
  • (Y)
  • (Z)
  • All of the above
Failure to communicate effectively in organizations is also known as _________.
  • flow of communication
  • communication failures
  • barriers to communication
  • none of the above
When the people in organization communicate with anyone outside the organization it is called _______.
  • an informal communication
  • an internal communication
  • external communication
  • non-verbal communication
Facial expressions; Gestures; Eye contact; Nodding the head and Physical appearances are the form of _________.
  • verbal communication
  • non-verbal communication
  • oral communication
  • visual communication
Select the statement about business communication that is not true.
  • Business Communication may be upward or downward
  • Business communication takes many forms oral, print and electronic
  • In business you will be judged on your professional expertise, not your communication ability
  • If you communicate well, you are likely to be promoted
There must be at least three persons to allow the completion of the process in interpersonal communication.
  • False
  • True
  • Partly false
  • None of the above
Which of the following can be treated as oral communication?
(i) Brainstorming sessions
(ii) Grapevine
(iii) Eye contact
(iv) Presentation
(v) Radio listening
(vi) Minutes of meetings
Select the correct answer from the options given.
  • (i), (iii), (iv), (v)
  • (iv), (v), (ii), (i) & (vi)
  • (ii), (iv), (v), (iii)
  • (i), (ii), (v)
When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories: ___________.
  • electronic, face-to-face, and internal
  • external operational, external, and personal
  • internal operational, external operational, and personal
  • operational, face-to-face, and personal
Which of the following is not true of business communication as a problem-solving activity?
  • There is one best solution to each business communication problem
  • The business communication process may involve some backtracking rather than following a strictly linear path
  • Solving business communication problems involves creativity and judgement as well as research and analysis
  • The basic plans for common types of business messages need to be adapted to each situation.
First need to be satisfied as per Maslow's hierarchy of needs theory of motivation is _________.
  • love need
  • safety need
  • psychological need
  • physiological need
Which of the following assumptions is/are applicable for Theory-Y of motivation developed by Douglas McGregor?
   (i) The average man by nature is not indolent and has no an inherent dislike for work.
  (ii) Every man has his own potentials for        development, the capacity for assuming                  responsibilities and management need not to          them there.
 (iii) Under proper organizational conditions and     method of operation of operation man will exercise self-control towards achieving his own goals and those of the organization  
Select the correct answer from the options below-
 
  • (i) only
  • Except (ii) all
  • (ii) & (ii)
  • (i), (ii) & (iii)
The communication network in which all subordinates under a supervisor communicate through a supervisor only is called a ________.
  • single chain
  • inverted V
  • wheel
  • free flow
Communication in the sense of transfer of information and understanding will fail if the receiver pays little or no attention to the message. Such barrier in communication known as ____________.
  • distortion of information
  • premanture evaluation
  • resistance to change
  • perfunctory attention
Which of the following is not a characteristic of directing?
  • Directing initiates action
  • Directing takes place at every level of management
  • Directing is a continuous process
  • Directing flows from bottom to top
Communication
Communication is a vital aspect of the managerial process.
  • True
  • Partly true
  • False
  • None of above
______ of communication are established mainly by the organization structure, and are referred to as ''communication through the chain of command''.
  • Informal channenels
  • Formal channels
  • Unofficial channels
  • Both (A) and (B)
"What a man can be, he must be. This need we call self actualization." This was told by ________.
  • Maslow
  • Hilaire Belloc
  • Schumpeter
  • Peter Drunker
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