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CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 13 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Directing
Quiz 13
Choose the correct answers from the following alternatives given
A counter offer amounts to:
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rejection of original offer
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acceptance of original offer
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none of these
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offer
Which is hidden self in the Johari Window?
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Private Area
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Dark Area
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Public Area
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Blind
Explanation
Hidden Area or Hidden Self:
Here, the information is known to you but the others are unknown to this information. The reason for this may be the information might be personal to you so that you are reluctant to share it with others. This includes secrets, past experiences, feelings, etc.
Hence a is the correct answer.
'Grapevine' is the term used in relation to ____________.
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vertical communication
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horizontal communication
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formal communication
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informal communication
Explanation
'Grapevine' is the term used in relation to informal communication. Communication between different managers of organization who are not officially attached to each other is known as informal communication. There is no fixed source of information, that is why the network of informal communication is known as grapevine.
A sender's manipulation of information so that it will be seen more favourably by the receiver, is known as ______________.
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selective perception
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defensiveness
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filtering
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information overload
Explanation
A sender's manipulation of information so that it will be seen more favourably by the receiver, is known as filtering. Filtering generally prevents the delivery of actual message what the send wants to convey. Thus, it leads to miscommunication.
Choose the correct answers from the following alternatives given
Communication of acceptance is complete as against the proposer when:
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acceptance is put in a course of transmission to him so as to be out of the power of the acceptor
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it comes to the knowledge of the proposer
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none of these
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neither (A) nor (B)
Choose the correct answers from the following alternatives given
If counter offer is not accepted, the original offer
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can be accepted
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cannot be accepted
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none of these
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only option (A)
Choose the correct answers from the following alternatives given
An offer is made to Mr. X in a crowd. It:
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can be accepted by him alone.
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may be accepted by any person who hears it
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may be accepted by his brother
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may be accepted by his friend
Choose the correct answers from the following alternatives given
Acceptance of an offer can be communicated to:
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the offerer or his authorised agent only
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any person
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none of these
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offer
Choose the correct answers from the following alternatives given
Acceptance of an offer can be communicated by:
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any person
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the offeree or person having authority to accept the offer only
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none of these
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offer
Choose the correct answers from the following alternatives given
An offer can be revoked at any time before its acceptance is complete as against the:
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offerer
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offeree
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none of these
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offer
Choose the correct answers from the following alternatives given
Communication of acceptance is complete as against the acceptor when:
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acceptance is put in a course of transmission to him so as to be out of the power of the acceptor
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it comes to the knowledge of the proposer
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none of these
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only option (B)
Choose the correct answers from the following alternatives given
Communication of offer is complete when:
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properly addressed an stamped letter of offer is duly posted by the offerer
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it comes to the knowledge of the person to whom it is made
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none of these
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Only option (B)
Choose the correct answers from the following alternatives given
An acceptance can be revoked at any time before its communication in complete as against the:
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offerer
0%
offeree
0%
none of these
0%
offer
Choose the correct answers from the following alternatives given.
A specific offer can be accepted by _______________.
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Any person
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Any friend of offerer
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The person to whom it is made
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Any friend of offeree
Explanation
A specific offer refers to
an offer made to a specific individual or group of individuals
. It can only be accepted by the individual or group of individuals to whom it is directed.
The primary criticism of the author about his contemporaries is that -
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They are unprofessional and unskilled
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They want to enjoy ail the good thing s of life
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They waste all their time with amusements
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They have a lazy and mechanical attitude towards amusements
Choose the correct answers from the following alternatives given
Which of the following is false? An acceptance:
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Must be communicated
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Must be absolute and unconditional
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Must be accepted by a person having authority to accept
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May be presumed from silence of offeree.
The captain sent the boat to the shore to -
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Look for inhabitants
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Find help
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Find a place to settle there
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Fetch water
The inhabitants of the islands were -
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Man eaters
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Pirates
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Cruel people
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Primitive Tribes
The impression you get about the author is that he is -
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A Cynic
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An old timer
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A Reformer
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A Social Critic
The phrase 'lavish with his hospitality' signifies
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Miserliness in dealing with his friends
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Considerateness in spending on guests and strangers
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Extravagance in entertaining guests
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Indifference in treating his friends and relatives
In the opinion of the writer, a successful businessman
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Is more popular if he appears to be being nothing
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Should not bother about his popularity
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Must be extravagant before achieving success
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Is expected to have expensive tastes
The Payment of Bonus Act was passed in the year ___________.
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1972
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1956
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1965
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1947
Explanation
The payment of the bonus act was passed in the year 1965. The aim of the payment bonus act is to provide the payment of employees of the establishment on the basis of profits or production or productivity and matters connected there-with.
Competitor analysis involves:
(1) Identifying the actual competitors
(2) Assessing competitors' objectives, strategies, strengths & weakness, and reaction patterns.
(3) Selecting the strategies to deal with competitors.
Select the correct answer from the options given below-
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$$(1) and (2)$$
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$$(2) and (3)$$
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$$(1) and (3)$$
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All of the above
Explanation
Competitor analysis helps to tap the first-mover advantage leading to an increase in the efficiency of the organization. Competitor analysis involves:
(1) Identifying the actual competitors
(2) Assessing competitors' objectives, strategies, strengths & weaknesses, and reaction patterns.
(3) Selecting the strategies to deal with competitors.
Hence, option (D) is the correct answer.
Which of the following function of management involves communicating and providing leadership to the subordinates and motivating them to contribute to the best of their capability for the achievement of organizational objectives?
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Leadership
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Supervision
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Directing
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Motivating
Explanation
Directing function of management involves communicating and providing leadership to the subordinates and motivating them to contribute to the best of their capability for the achievement of organizational objectives.
Directing function of management starts issuing orders and instructions to subordinates and ends with getting things done by satisfaction of various need of subordinates.
The word 'paradox' means
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Statement based on facts
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That which brings out the inner meaning
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That which is contrary to received opinion
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Statement based on the popular opinion
________ is a written or a spoken message that uses words to exchange ideas/information.
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Non-verbal communication
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Verbal communication
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Informal communication
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Both (A) and (B)
Which of the following principle of direction requires that an employee should receive orders from one superior only?
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Principle of democratic leadership
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Principle of navigational change
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Principle of unity of command
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Principle of evidence
Which of the following is not principle of direction ?
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Principle of democratic leadership
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Principle of navigational change
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Principle of unity of direction
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Principle of unity of command
Direction starts with issuing ______to subordinates and ends with getting things done by satisfaction of various needs of subordunates.
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Orders
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Request
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Instruction
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(A) or (C)
Colleges teach the one thing that is perhaps most valuable for the future employees to know. This one basic skill is to organize and express ideas in writing and speaking". This is said by
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Peter Drucker
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Henry Fayol
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Adam Smith
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Fredrick Taylor
The techniques of direction excludes -
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An alternative device of communication
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Supervisory techniques
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Co-ordinates
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All of above
When one communicates to transact some commercial activity i.e., providing goods or services with the intention of generating profits, then it is termed as-
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Informal communication
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Social communication
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Self communication
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Business communication
Wrong decoding means: _____________.
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Badly worded message
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Message sent to wrong receiver
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Interpreted meaning is different from intended message
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Message sent by wrong sender
Explanation
Wrong decoding means interpreted meaning is different from the intended message. This means that the message which the sender wanted to send got misinterpreted or misunderstood by the receiver while transmitting the information in the communication process. Wrong decoding hampers the proper communication process.
Which of the following can be treated as a part of audio - visual communication?
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Pagers
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Television
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Video conferencing
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All of above
Explanation
Audio-Visual communication can be defined as a process through which information or ideas can be communicated in a audio-visual form, that is, it can be seen and heard. Following can be treated as a part of audio-visual communication:
a) papers
b) television
c) video conferencing.
Oral communication consumes more time compared to written communication.
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False
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True
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Partly false
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None of the above
Explanation
Oral communication consumes more time compared to written communication- this is a false statement since oral communication comparatively consumes less time than written communication process. Oral communication involves spoken words used during any form of communication. Oral communication can be defined as a process of expressing ideas or information through the usage of spoken words.
When the people in an organization communicate with anyone outside the organization is called __________________.
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An informal communication
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An internal communication
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External communication
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Non-verbal communication
Explanation
When the people in an organization communicate with anyone outside the organization is called external communication. External communication can be defined as a process of transmission of information or any message or idea outside the organizational members or part of the organization.
Which of the following can be treated as oral communication?
(i) Brainstorming sessions
(ii) Grapevine
(iii) Eye contact
(iv) Presentation
(v) Radio listening
(vi) Minutes of meetings
Select the correct answer from the options given below:-
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(i), (iii), (iv), (v)
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(iv), (v), (ii), (i) & (vi)
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(ii), (iv), (v), (iii)
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(i), (ii), (v)
Explanation
Oral communication involves spoken words used during any form of communication. Oral communication can be defined as a process of expressing ideas or information through the usage of spoken words. Following can be treated as oral communication:
a) brainstorming sessions
b) grapevine
c) radio listening.
Language used in communication should be _____________.
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Inoffensive
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Complicated
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Offensive
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(B) & (C)
Explanation
Language used in communication should be inoffensive. Languages should be used in such a way that it does not seem offensive to any person in order to communicate. It should not annoy or disregard anyone.
Which of the following is / are not seven C's of effective communication?
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Clarity of expression
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Conciseness of message
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Courtesy towards recipient
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Co-ordination in work
Explanation
Co-ordination in work is not one of the seven C's of effective communication. The seven C's of communication involves: clarity, completeness, conciseness, concreteness, courtesy, correctness and consider. these seven C's of communication is of utmost necessary to facilitate an effective communication process.
Arrange the process of communication in proper form.
Encoding, Decoding, Message, Feedback, Sender, Receiver
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Message, Sender, Encoding, Decoding, Receiver, Feedback
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Sender, Message, Encoding, Receiver, Decoding, Feed back
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Sender, Message, Receiver, Encoding, Feed back, Decoding
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Sender, Encoding, Decoding, Message, Receiver, Feed back
Explanation
Sender, Message, Encoding, Receiver, Decoding, Feed back- it is represents the process of communication in proper form. The communication process begins when the sender thinks of an idea or message to be conveyed to other person. Then the sender encodes the message. After encoding, the sender transfer the message to other party. After transmission, the message reaches the receiver. The receiver decodes the message and give his/her feedback to the sender.
People also communicate within the organization at a personal level this is known as _________________.
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An informal communication
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An internal communication
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Grapevine
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(A) or (C)
Explanation
People also communicate within the organization at a personal level, this is known as an informal communication or grapevine. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Informal communication is also known as grapevine.
When people within the organization communicate with each other, it is said to be ___________________.
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An informal communication
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An internal communication
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External communication
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Non-verbal communication
Explanation
When people within the organization communicate with each other it is said to be internal communication. Internal communication can be defined as a process of transmission of information or any idea within the organizational members or part of the organization.
Hence, B is the correct option.
In the workplace, internal personal communication _______.
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is unacceptable
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can have a significant impact on the success of the operation
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should be encouraged with no restrictions
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all of the above
Explanation
In the workplace, internal personal communication can have a significant impact on the success of the operation. Internal personal communication is generally a face-to-face communication. Internal personal communication can be defined as a process by which people exchange information or ideas through face-to-face communication.
Select the statement about business communication that is not true ________________________.
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Business Communication may be upward or downward.
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Business communication takes many forms, oral, print and electronic
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In business you will be judged on your professional expertise, not your communication ability
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If you communicate well, you are likely to be promoted.
Explanation
In business you will be judged on your professional expertise, not your communication ability- this statement about business communication is not true. In business environment, a person's ability to do the required job done in order to maintain the proper functioning of the organization is often measured or judged on the communication ability. Communication ability is one of the crucial characteristic which should be possessed by working officials.
The direction function is merely issuing orders and instructions by a superior and noting more.
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True
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False
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Partly true
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Partly false
Explanation
The direction function is merely issuing orders and instructions by a superior and noting more- this is a false statements. Directing function of management is concerned with instructing, guiding, inspiring and motivating the employees in the organization so that their efforts result in achievement of organizational goal.
The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy
Select the correct answer from the options given below:-
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(X)
0%
(Y)
0%
(Z)
0%
All of the above
Explanation
Effective writing is of utmost necessary in business communication. Effective writing does not include errors. Effective writing helps to communicate in a proper manner. The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy.
When a factory worker wish to reach out to the management for implementation of certain policy changes they will write a _____________.
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memo
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office Order
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application
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representation
Explanation
A
management representation
letter is a form letter written by a company's external auditors, which is signed by senior company
management
. The letter attests to the accuracy of the financial statements that the company has submitted to the auditors for their analysis.
An email message sent from the production supervisor to a customer is classified as _____________________.
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external - operation communication
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internal - operation communication
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personal communication
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none of the above
Explanation
An email message sent from the production supervisor to a customer is classified as external-operation communication. In this case, customer belongs to the external environment as customer does not belong within the organization or as a part of the organization and production supervisor can be termed as a manager at operational level. External-operation communication can be defined as a process of transmission of information between one party belonging from outside the organization and another party from the operational level of the organization.
Inoffensive language is a sure way to ____________________.
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Build goodwill and reputation
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Break relationships
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Attract untalented staff
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All of the above
Explanation
Inoffensive language is a sure way to build goodwill and reputation. Language which is offensive or may harm anyone's feelings should be avoided in business communication. In business communication, usage of inoffensive language proved to be very beneficial as it helps to upgrade the existing goodwill of the organization.
Memo, Report, Office, Order, Circulars, Staff Newsletter, Fax etc, are the form of ___________________.
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Non-verbal communication
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Written communication
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Oral communication
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Audio visual communication
Explanation
Memo, report, office, order circulars, staff newsletter, Fax, etc are the form of written communication. Written communication is concerned with any type of message which involves written words. It is one of the most effective modes of communication, but it takes more time.
Hence, B is the correct option.
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