CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 14 - MCQExams.com

When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories: ___________.
  • electronic, face-to-face and internal
  • external operational, external and personal
  • internal operational, external and operational personal
  • operational, face-to-face and personal
The flow or pattern of communication may be ______________.
  • Downwards
  • Upward
  • Diagonal
  • Any of the above
Failure to communicate effectively in organization is also known as ______________.
  • Flow of communication
  • Communication failures
  • Barriers to communication
  • None of above
Which of the following is not an example of internal-operation communication?
  • giving directives
  • constructing reports
  • placing orders with suppliers
  • requesting data from subordinates
Mark the most inappropriate comment about the grapevine in an organization:
  • Wise manages ignore it.
  • It carries much gossip and rumor.
  • It carries more information than the formal communication network
  • Its nature will depend upon the organization's members.
When two or more people encounter each other, sooner or later one of them will speak or give some indication of acknowledging the presence of others. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the __________________.
  • Transactional answer
  • Transactional response
  • Transactional stimulus
  • Transcriptional response
Arrange the following in proper form as per Maslow's hierarchy of needs theory of motivation.
(1) Self actualization need
(2) Physiological Need
(3) Safety Need
(4) Esteem Need
(5) Love Need
Select the correct answer from the options given below -
  • (2), (3), (4), (5), (1)
  • (2), (3), (5), (4), (1)
  • (2), (5), (3), (4), (1)
  • (2), (3), (5), (1), (4)
Direction function is performed at __________________.
  • Top level of management
  • Middle level of management
  • Lower level of management
  • Every level of management
The purpose of motivational theories is to _____________________.
  • Predict behaviour
  • Change behaviour
  • Organize behaviour
  • Control behaviour
In cases where the receiver has the telegraphic code, the full address has to be mentioned.
  • True
  • False
  • Partly true
  • None of above
_____________ is based upon the notion that man is essentially economic.
  • Hierarchy of needs theory of motivation
  • Theory of "X" & "Y" of motivation
  • Two factor theory of motivation
  • Monistic theory of motivation
The word motivation is derived from the Latin term.
  • Movet
  • Moved
  • Motivate
  • Movere
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance.
Which of the following statements are relevant to Maslow's hierarchy of needs theory?
  • The hierarchy is not necessarily in a fixed order
  • A satisfied need is no longer a motivator
  • A need is not necessarily fully satisfied before a subsequent need arises
  • All of the above
According to monistic theory of motivation individuals are assumed to be highly responsive to -
  • Love need
  • Self actualization need
  • Money reward
  • Prestigious office location
Advantages of Telegraphic Messages __________.
  • They are fast
  • They are efficient
  • They are economical
  • All of above
Which of the following is applicable in case of Telegrams?
  • The message must be detailed
  • Time should be written according to the twenty four hour clock
  • Normal grammar and punctuation may always be followed
  • Block letter must not be used
Generally ______ is used while drafting telegram.
  • Twelve hours time
  • Twenty four hours time
  • Eight hours time
  • None of the above
The golden run is to draft telegraphic messages in _________.
  • Small letters
  • Block letters
  • Capital letters
  • Block or capital letters
Normal grammar and punctuation may be ignored in __________.
  • Job application letter
  • Minutes
  • Telegram
  • E-mail
In fax message, conventional salutations and complimentary close are added.
  • True
  • False
  • Partly true
  • None of above
Concept, Importance & Process of Organization.
When one efficient team member is able to persuade and motivate all other normal team-members to work more efficiently, resulting in greater performance of the group than what it was before the motivation of all other employees, the effect is known as _________________.
  • Synergy effect
  • Side effect
  • Sociological effect
  • Extra effect
______ can send pictures graphics or designs as well.
  • Telex machines
  • Fax
  • Pager
  • None of above
In sending telegrams and telexes utmost economy in the use of words is needed.
  • True
  • False
  • Partly true
  • None of above
_____ means the transmission of an exact copy of a document.
  • Fax
  • Pager
  • Telegram
  • None of above
Fax is the abbreviated form of the word ________
  • Facsimile
  • Faximile
  • Fac
  • Simile
Telex machines allow exchange of ___________.
  • Photos
  • Text
  • Email messages
  • None of above
Which of the following assumptions is applicable for Theory-y of motivation developed by Douglas McGregor?
  • People dislike the work which implies that they are required to direct and controlled through active intervention by management.
  • Man is not inherently passive or resistant to organizational needs.
  • The average man nature is indolent and has an inherent dislike for work; he will not work if possible.
  • All of above
_______ are made in order to voice a grievance and to secure a relief
  • Office orders
  • Presentations
  • Representations
  • Office circulars
Hygine theory of motivation was developed by _______.
  • David McClelland
  • Abraham Maslow
  • Frederick Herzberg
  • Douglas McGregor
For 'Resume' alternate word is/are ________.
  • bio-data
  • curriculum Vitae
  • data Sheet
  • all of above
According to Herzberg, which of the following may regarded as hygiene/maintenance factors?
  • Working condition
  • Salary
  • Company policy
  • All of the above
As per  Herzberg's two factors theory of motivation, ______have positive effect on morale , productivity, and jobs satisfaction and overall efficiency of the organization. 
  • Hygiene factors
  • Motivational factors
  • Informal factors
  • Internal factors
The following is an example of______
Dear Sir

I am responding to your advertisement in the Ascent columns of the Times of India of $$5$$th July seeking Secretarial Officers for your company. I wish to be considered for the same position.
  • Job advertisement letter
  • Job interview letter
  • Job application letter
  • Letter of appointment
Which of following statements is true about the Goal Theory of Motivation?
  • A person's level of commitment to a goal will no tregualte the level of effort expended.
  • Research has shown that there is little support for the Goal Theory and its effects on motivation with regard to the relationship between goal-setting and performance.
  • People with difficult goals will perform better then people with easier goals.
  • People with easier goals will perform better than people with difficult goals
The application letter and the resume perform-
  • the same task
  • two different tasks
  • overlapping tasks
  • two opposite taske
 Which of the following assumptions is / are applicable for Theory-y of motivation developed by Douglas McGregor?
(i)   The average man nature is not indolent and has no an inherent dislike for work.
(ii)   Every man has his own potential for development, the capacity for assuming responsibilities and management need not to them there.
(iii)  Under proper organizational condition and method of operation man will exercise self control towards achieving his own goals and those of organizational
Select the correct answer from the option given below -
  • (i) only
  • Except (ii) all
  • (ii) & (iii)
  • (i), (ii), &(iii)
A job application letter is said to be similar to a-
  • Purchase letter
  • Sales letter
  • Public Notice
  • Acceptance Letter
Which of the following statement is not an assumptions of a  manager who might adopt a Theory-X style of management?
  • People must be threatened with punishment if the organization is to meet its objectives
  • The intellectual potential of the average person is only partially utilized
  • The average person is lazy and has an inherent dislike of work
  • The average person avoids responsibility
The informal network of communication represent natural desire of people in the organization to interact and communicate with each other.
  • True
  • Partly true
  • False
  • None of above
Your Resume should : ______
  • Mention career goals and specific job objectives
  • Explain how your qualifications and experience are suitable for the job on offer.
  • Give evidence of excellent writing skills
  • All of above
The application letter is_________.
  • a foreword
  • a statement of your job objective
  • a summary of your qualifications and experiences
  • a description of your core strengths and suitability for the job
Which of the following is not principle of communication?
  • Principle of clarity
  • Principle of integraty
  • Principle of prudence
  • Principle of strategic use of informal organization
There words that often mean different things to different people and thus cause non-deliberate distortions. Such barrier in communication known as -
  • Premature evaluation
  • Resistance to change
  • Perfunctory attention
  • Semantic distortion
communication in the sense of transfer of information and understanding will fail if the receiver pays little or no attention to the message. Such barrier in communication known as -
  • Distortions of information
  • Premature evaluation
  • Resistance to change
  • Perfunctory attention
Functional coordination is one important reason for communicating with _______________.
  • Superiors
  • Peers
  • Subordinates
  • Employees unions
Managers are leaders because they have the ____ to direct, motivate and lead people.
  • Informal authority
  • Formal responsibility
  • Formal authority
  • Informal responsility
Which of the following is correct in relation to "overcoming to resistance to change"?
  • Change should not cause security problems to the employees.
  • Introduction of change should be a surprise to personnel.
  • As far as possible, change should carry individual overtones.
  • All of above
Which of the following statements concerning grapevine is NOT correct?
  • Grapevine is generally used irregularly in organizations
  • Grapevine can and often does generate harmful rumors
  • Some managers use grapevine to their advantage
  • In time, and with proper pressure, grapevine can be eliminated
The main purpose of a  group discussion is to measure _________________.
  • knowledge
  • Personality
  • Group communication skills
  • Leadership skills
Any Corporate Body/Association of Firm can be appointed as director of the company. This statement is _________.
  • True
  • False
  • Partly True
  • Partly False
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