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CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 15 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Directing
Quiz 15
Which of the following are essential of the directing function ?
(i) Guiding, counselling and teaching
(ii) Receiving orders and instructions
(iii) Supervising the work
The correct answer is -
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(i), (ii) & (iii)
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(ii)
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(i) & (iii)
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(ii) & (iii)
Explanation
Directing function of management is concerned with instructing, guiding, motivating, inspiring the employees in the organization so that their effort result in achievement of organizational goal. Directing initiates action. Following are essential of the directing function:
a) Guiding, counselling and teaching
b) Supervising the work
Angry words spoken in a calm voice with a smiling face are most likely to convey _______________.
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Happiness
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A mixed message
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Calmness
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Anger
Explanation
Angry words spoken in a calm voice with a smiling face are most likely to convey happiness. It is a type of semantic barrier of communication as the message or information conveyed by the manager is misinterpreted because of faulty body language and gestures of the manager.
There are words that often mean different things to different people and thus cause non-deliberate distortions. Such barrier in communication known as _________.
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premature evaluation
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resistance to change
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perfunctory attention
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semantic distortion
Explanation
There are words that often mean different things to different people and thus cause non-deliberate distortions. Such barrier in communication known as semantic distortion. Sometimes the same words and sentences can be understood differently by different people in the organization which means difference in the understanding levels of the employees.
The term member and director of a company are synonymous.
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False
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True
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Partially True
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Partly False
Explanation
The terms member and director of a company are synonymous- this is a false statement. A director is referred to a person from a group of managers who is responsible to supervise a particular area of a company. A member is referred to as a person who signed the memorandum of the company.
Facial expressions; Gestures; Eye contact; Nodding the head and physical appearance are the form of _________________.
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Verbal communication
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Non-verbal communication
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Oral communication
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Visual communication
Explanation
Facial expressions; Gestures; Eye contact; Nodding the head and physical appearance are the form of non-verbal communication as these forms of communication do not involve the usage of spoken words. Non-verbal communication can be defined as a process of transmission of any information or message without the help of the spoken words.
Don't think there are no crocodiles because the water is calm _______________.
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Simple Sentence
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Compound sentence
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Complex sentence
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Mixed sentence
Which of the following is not a communication barrier in a meeting scenario?
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Using jargon
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High inertia amongst group members
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Members who lack skill in managing and facilitating mutual decision making
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Providing a script (agenda)
Explanation
Providing a script (agenda) is not a communication barrier in a meeting scenario. It in turn helps to facilitate effective communication. Providing an agenda in a meeting helps to draw the attention of the members present their and effective communication can be taken place by the sender.
According to ______"co-ordination is the effect to assure a smooth interplay of the functions and forces of the different component parts of an organization to the end that its purchase will be realized with a minimum of friction and a maximum of collaborative effectiveness."
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Luther
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Tead
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Henry
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Frederick
Explanation
According to Tead, "co-ordination is the effect to assure a smooth interplay of the functions and forces of the different component parts of an organization to the end that its purchase will be realized with a minimum of friction and a maximum of collaborative effectiveness." Coordination can be defined as synchronization of efforts from the stand-point of time and the sequence of execution. Coordination is the essence of management.
Sarbanes-Oxley Act of 2002 is named after which of the following experts?
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Aristotle
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Senator Paul Sarbanes
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Michael Oxley
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Both (a) & (b)
Explanation
Sarbanes-Oxley Act of 2002 is named after the following experts:
a) Aristotle
b) Senator Paul Sarbanes
It is a federal law that established sweeping auditing and financial regulations for public companies.
Hence, D is the correct option.
Formal channels of communication also referred as ___________________.
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Communication through the chain of command
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Communication through principle of exception
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Communication through man machine system
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None of above
Explanation
Formal channels of communication are also referred to as communication through the chain of command. Because of the formal channels of communication, a superior-subordinate relationship between managers and workers can be maintained in the organization. The chain of command helps to facilitate a proper communication process in the organization.
Hence, A is the correct option.
There are________ C's of affective communication.
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Five
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Seven
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Three
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Ten
Explanation
There are seven C's of effective communication. The seven C's of communication involves: clarity, completeness, conciseness, concreteness, courtesy, correctness and consider. these seven C's of communication is of utmost necessary to facilitate an effective communication process.
The active scanning of an existing resource for a specific item is ___________________.
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Environmental scanning
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Active scanning
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Passive scanning
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Directed scanning
Explanation
The active scanning of an existing resource for a specific item is directed scanning. Directed scanning helps to utilize the resources of the company in a more optimum manner. As a result, organizational goal can be achieved in a more efficient way due to directed scanning.
Which of the following assumptions is/are applicable for 'Theory X'?
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Employees must be persuaded, rewarded, punished and threatened with sanctions so that they put in sufficient efforts for accomplishing organizational objectives.
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Under proper organizational conditions and method of operation man will exercise self-control towards achieving his own goals and those of the organization.
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Incentive, threat or external controls are not the only means of motivating people to work for organizational objects.
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All the above
Explanation
Employees must be persuaded, rewarded, punished, and threatened with sanctions so that they put in sufficient efforts for accomplishing organizational objectives- this assumption is applicable for "Theory X". Theory X is one of the theories related to human work motivation and management. Theory X generally reflects an underlying belief that management must counteract an inherent human tendency to avoid work.
Hence, A is the correct option.
Which of the following assumption is/are applicable for 'Theory Y'?
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People dislike the work which implies that they are required to directed and controlled through active intervention by management.
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Man is not inherently passive or resistant to organizational needs.
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The average man by nature is indolent and has an inherent dislike for work; he will not work if possible.
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All of above.
Explanation
Man is not inherently passive or resistant to organizational needs- this assumption is applicable for "Theory Y". Theory Y is one of the theories related to human work motivation and management.
It describes two contrasting sets of assumptions that managers make about their people. It is developed by Douglas Mc Gregor.
Hence, B is the correct option.
Which of the following assumption is/are applicable for "Theory X"?
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Under proper organisational conditions and methods of operation man will exercise self-control towards achieving his own goals and those of the organisation
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Man is inherently resistant to change and passive to organizational needs.
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Every man has his own potentials for development, the capacity for assuming responsibilities and management need not to them there.
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All of above.
Explanation
Man is inherently resistant to change and passive to organizational needs- this assumption is applicable for "Theory X". Theory X is one of the theories related to human work motivation and management. Theory X generally reflects an underlying belief that management must counteract an inherent human tendency to avoid work.
Hence, B is the correct option.
Which of the following assumptions is/are applicable for 'Theory Y'?
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The average human being does not inherently dislike work.
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Every man has his own potentials for development, the capacity for assuming responsibilities and management need not to them there.
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Under proper organizational conditions and method of operation man will exercise self-control towards achieving his own goals and those of the organization.
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All of above
Explanation
Theory Y is one of the theories related to the human work motivation and management.
It describes two contrasting sets of assumptions that managers make about their people. It is developed by Douglas Mc Gregor.
Following assumptions are applicable for 'Theory Y':
a) The average human being does not inherently dislike work.
b) Every man has his own potentials for development, the capacity for assuming responsibilities and management need not to them there.
c) Under proper organizational conditions and method of operation man will exercise self-control towards achieving his own goals and those of the organization.
'Grapevine' refers to a term used in relation to _________________.
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Formal communication
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Informal communication
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Both formal and informal communications
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This term is not used in relation to communication
Explanation
'Grapevine' refers to a term used in relation to informal communication. People also communicate within the organization at a personal level, this is known as an informal communication or grapevine. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Informal communication is also known as grapevine.
Delegation of authority takes place when a manager thinks that _______________.
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The job is too difficult and hazardous
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The job required the high skill that he does not possess
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He cannot look after all the demending task by himself
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He needs to punish his subordinate
Following is a motivator in Herzberg's theory of motivation ___________.
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Salary
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Relation with one's supervisor
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Working conditions
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Advancement
Explanation
Advancement is a motivator in Herzberg's theory of motivation. Herzberg is a behavioural scientist. He developed a Two-factor motivational theory. It is also known as motivator-hygiene theory. According to Herzberg, there are some job factors that result in satisfaction while there are other job factors that prevent dissatisfaction.
Motivational process and not the motivators as such is associated with the _________________.
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Need hierarchy theory
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Two-factor theory
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ERG theory
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Expectancy theory
A letter of credit is opened on behalf of a/an _____________.
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Exporter
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Importer
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Buying agent
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Bank
Explanation
A letter of credit is opened on behalf of an importer. A letter of credit refers to a bank agreeing to accept and pay on due date. A letter of credit can be defined as a written commitment to pay the seller if the importer fails to make the payment to seller or exporter on time.
One of the steps that may be required for achieving effective coordination is ______________________________.
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Reporting on performance and taking remedial measures
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Training in leadership and supervisory abilities of controllers of activity
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Transmission of messages in a full line communication channel
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Making an honest appraisal and initiating rewards/ punishments
Explanation
One of the steps that may be required for achieving effective coordination is transmission of messages in a full line communication channel. Communication channel consists of sender, message, encoding, media, decoding, receiver, feedback. Breaking this communication channel while transmission of any information or message will not help to achieve effective coordination in the organization.
Participation theory is associated with the name of _______.
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Vroom
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McGregor
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Maslow
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Taylor
Explanation
Douglas McGregor formulated the participation theory. He gave two distinct views of human being based on participation of workers. The first basically negative, labelled Theory X and the other basically positive, labelled Theory Y. Through his theory X and Y he tried to outline the extremes to draw the fencing within which the organisational man is usually seen to behave.
Herzberg's theory is _________.
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method bound
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static one
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stable concept
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none of the above
Explanation
Herzberg's theory is method bound. It basically explains about job satisfaction.
The theory suggested that managers should focus on ensuring the acceptability of the hygiene factors to avoid dissatisfaction among employees.
It also suggested that the work should be made motivating and rewarding for an employee to perform better.
Expectancy theory is related with the name of ______.
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Taylor
0%
Vroom
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Maslow
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Herzberg
Explanation
Expectancy theory of motivation is given by Victor Vroom. It is a cognitive process theory of motivation. The theory is founded on the basic notions that people will be motivated to exert a high level of effort when they believe there are relationships between the effort they put forth, the performance they achieve and the outcomes they receive.
Match the following:
List-I
List-II
(a) An ordinary person does not want to work on his own
$$1.$$ Hierarchy Theory
(b) An individual is willing to work on his own
$$2.$$ Hygiene Theory
(c) Motivational Factors
$$3.$$ X-Theory
(d) Esteem Needs
$$4.$$ Y-Theory
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$$(a) - (1), (b) - (2), (c) - (3), (d) - (4)$$
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$$(a) - (3), (b) - (4), (c) - (1), (d) - (2)$$
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$$(a) - (1), (b) - (4), (c) - (2), (d) - (3)$$
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$$(a) - (3), (b) - (4), (c) - (2), (d) - (1)$$
Which of the following is Vroom's theory of motivation?
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Valence $$\times$$ Expectancy $$\times$$ Instrumentality
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Valence $$\times$$ Expectancy
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Valence $$\times$$ Instumentality
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Expectancy $$\times$$ Instrumentality
Explanation
Vroom's motivation can also be expressed in the form of an equation, Motivation = valence×expectancy×instrumentality.
Vroom's expectancy theory of motivation is based on the concept of valence which means the value or strength one places on a particular outcome, expectancy which relates efforts to performance, instrumentality which means the belief that performance is related to rewards.
Match the items of List-I with the items of List-II and select the correct answer.
List-I
List-II
(i) Grapevine
(a) Task group
(ii) Formal group
(b) Field force theory
(iii) Informal group
(c) Gossip
(iv) Kurt Lewin
(d) National group
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$$(i) - (c), (ii) - (a), (iii) - (d), (iv) - (b)$$
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$$(i) - (d), (ii) - (c), (iii) - (b), (iv) - (a)$$
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$$(i) - (a), (ii) - (b), (iii) - (c), (iv) - (d)$$
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$$(i) - (b), (ii) - (a), (iii) - (d), (iv) - (c)$$
Vroom's expectancy model of motivation is based on the concept of _______,
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valence
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expectancy
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instrumentality
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all of the above
Explanation
Vroom's expectancy theory of motivation is based on the concept of valence which means the value or strength one places on a particular outcome, expectancy which relates efforts to performance, instrumentality which means the belief that performance is related to rewards.
According to Vroom's Expectancy Theory of Motivation______.
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$$Force =$$ valence divided by expectancy
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$$Force = valence\times expectancy$$
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$$Force =$$ strength of an individual preference for an outcome
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$$Valence =$$ probability that a particular action shall lead to a desired outcome
A manager must settle for limited rationality which is known as ________.
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bounded rationality
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brain storming
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limit rationality
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none of the above
Explanation
Bounded rationality is the idea that when individuals make decisions, their rationality is limited by the tractability of the decision problem, the cognitive limitations of their minds, and the time available to make the decision.
Decision makers in this view, are seeking a satisfactory solution rather than an optimal one.
According to McClelland's Needs Theory, which of the following is not a motivating need?
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Need for Power
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Need for Security
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Need for Achievement
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Need for Affiliation
What is popular psychological motive in case of profession as an economic occupation?
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Service to clients
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Economic achievement
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Source of livelihood
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Membership of professional body
Explanation
Service to Clients
is a popular psychological motive in case of profession as an economic occupation.
Psychological factors consists of interest , aptitude or intelligence.
Thus, A is the correct option.
Which of the following is not a guideline for writing minutes?
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Record full text of motion.
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Ensure each item has been recorded.
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Ensure separate paragraph for each item.
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Re-organisation of work.
Explanation
General Guidelines for writing minutes are as follows:
Use separate paragraph for each item.
Defamatory language, irrelevant point should not be recorded.
Language should be simple and precise.
Record full text of motions.
When taking notes of a meeting don't try to write everything down. Concentrate only on what is relevant and what decisions are taken.
Ensuring that each item discussed in the meeting has been recorded.
The management function of ___________ ensures that efforts are directed towards the attainment of goals laid down in the planning function in such a manner that resources are used optimally and people are able to work collectively and effectively for a common purpose.
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Planning
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Organizing
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Staffing
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Directing
Explanation
The directing role of management is involved with training, guiding, inspiring, and motivating personnel in order to attain organizational goals through their efforts. Directing includes not only giving instructions, but also supervising personnel while they are on the job, inspiring them to work more efficiently, and guiding them toward achieving organizational objectives.
Hence, option (D) is the correct answer.
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