CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 2 - MCQExams.com

Job analysis can be used in compensation to identify or determine ___________.
  • Skill levels
  • Training content
  • Evaluation criteria
  • Screening
Communication is not an ongoing process.
  • False
  • True
  • Partly false
  • None of above
Give the passage a suitable title
  • Right or Left: functioning of the brain
  • Righty or a Lefty........who decides?
  • Environmental factors controlling us
  • Right handedness/ Left handedness
__________ is an unspoken or unwritten message that body language.
  • Non-verbal communication
  • Verbal communication
  • Informal communication
  • Both (A) and (B)
Performance appraisal involves various steps. Which one is typically the final step:
  • Ratings
  • Interview
  • Feedback
  • Review
The passage suggests which of the following about the "writers on management" mentioned in paragraph 2?
  • They have criticized managers for not following the classical rational model of decision analysis.
  • They have relied in drawing their conclusions on what managers say rather than on what managers do.
  • They have misunderstood how managers use intuition in making business decisions.
  • They have not acknowledged the role of intuition in managerial practice
  • They have not based their analyses on a sufficiently large sample of actual managers.
Which of the following is non verbal communication?
(X) Oral communication
(Y) Written communication
(Z) Audio-visual communication
Select the correct answer from the options given below-
  • (X)
  • (Y)
  • (Z)
  • None of the above
Communication is a process by which information is exchanged between individuals through a common system of :
(X) Symbols
(Y) Signs
(Z) Behaviour
Select the correct answer from the options given below.
  • (X) and (Z)
  • (Y) and (Z)
  • (X) and (Y)
  • All of the above
Which of the following is non verbal communication?
I. Movements
II. Meetings
III. Eye contact
IV. Conferences
V. Nodding the head
Select the correct answer from the options given below-
  • II, IV, I
  • III, V, IV
  • I, V, II
  • V, I, III
Communication is essential -
  • In all types of organizations
  • At all levels of management
  • (A) or (B)
  • (A) & (B)
Invitations are normally sent only when the occasion is very formal.
  • True
  • False
  • Partly true
  • None of above
The word 'motivation' has its origin in the Latin word ____, meaning "to move".
  • More
  • Movere
  • Most
  • Maximum
Motivation is defined as ____.
  • the process of stimulating someone to adopt a desired course of action
  • the change from one job to another
  • the condition requiring supply or relief, the lack of anything requisite, desired or useful
  • the strength of a person's preference for one outcome in relation of others
Motivation is a ______.
  • comprehensive process
  • continuous process
  • complex process
  • end process
The trade unions object to a piece-wage system because ___________.
  • the employee is not guaranteed any minimum wage
  • the worker may disregard the spoiling of his tools and machinery
  • the quality of production is likely to decline
  • the superior worker is discouraged as, although he is more productive, he is paid the same amount
The worker is allowed a certain time within which he is required to complete his job or perform the operation involved in the ________.
  • gantt system
  • emerson efficiency system
  • taylor differential piece-wage system
  • hasley premium plan
Under the Taylor Differential piece-wage system _______.
  • a standard of output is prescribed
  • a standard of hour is prescribed
  • a standard of work is prescribed
  • all of the above
Under the Gantt system _______.
  • there is no graduated scale and the worker receives his bonus only if he attains the required standard of efficiency
  • there is graduated scale and the workers receives his bonus only if he attains the required standard of efficiency
  • a standard of work is prescribed
  • a standard of output is prescribed
Under the piece-wage system _________.
  • the worker is paid a certain sum for a fixed period of time
  • the worker is paid a fixed rate per unit produced or job completed
  • the worker is paid a fixed rate from the special fund
  • the worker is paid a certain sum with regard to profit ratio
Wage and salary administration is ________.
  • science
  • art
  • both (A) and (B)
  • none of the above
Which of the following is the premium bonus method?
  • The Halsey premium plan
  • The Taylor Differential piece-wage system
  • The Gantt system
  • Collective piece wage
Arrange the following in proper form as per Maslow's hierarchy of needs theory of motivation.
  1. Self actulization need
  2. Physiological Need
  3. Safety Need
  4. Esteem Need
  5. Love Need
Select the correct answer from the options given below-
  • (2), (3), (4), (5), (1)
  • (2), (3), (5), (4), (1)
  • (2), (5), (3), (4), (1)
  • (2), (3), (5), (1), (4)
Directing the subordinates involves ________.
  • delegation of authority and fixing of responsibility for carrying out the assigned duties.
  • guiding, counselling and instructing the subordinates about the proper way of doing the job.
  • coordination of activities and authority relations throughout the organisation.
  • classification of activities into convenient groups for the purpose of division.
Maslow suggests that human needs are arranged in a series of levels, a hierarchy of importance, Which of the following statements are relevant to Maslow's hierarchy of needs theory?
  • The hierarchy is not necessarily in a fixed order
  • A satisfied need is no longer a motivator
  • A need is not necessarily fully satisfied before a subsequent need arises
  • All of the above
Which of the following assumptions is applicable for Theory-Y of motivation developed by Douglas McGregor?
  • People dislike the work which implies that they are required to directed and controlled through active intervention by management.
  • Man is not inherently passive or resistant to organizational needs.
  • The average man by nature is indolent and has an inherent dislike for work; he will not work if possible.
  • All of above
__________ means incitement or inducement to act or move. In a business context, it means the process of making subordinates to act in a desired manner to achieve certain organisational goals.
  • Motivation
  • Leadership
  • Supervision
  • Communication
Which of the following is not an element of direction?
  • Motivation
  • Communication
  • Delegation
  • Supervision
The contribution of employer towards Provident fund is _________ of the basic wage dearness allowance and retaining allowance, in case of establishment employing more than $$20$$ persons or a sick industrial company or any establishment in the jute, beedi, coir or guar gum 'industry'.
  • $$12\%$$
  • $$20\%$$
  • $$8\%$$
  • $$10\%$$
McClelland's Theory of needs focuses on _________.
  • achievement
  • affiliation
  • power
  • all of these
Who proposed Goal-Setting Theory?
  • Edwin Locke
  • Michael Hammer
  • Gene Broadwater
  • Victor Vroom
Who has given the concept of Type A and Type B personality? 
  • Holmes and Rahe
  • McClelland
  • Friedman and Roseman
  • Selye
Which theory is a counterpoint to Goal-setting theory?
  • ERG Theory
  • Reinforcement Theory
  • Expectancy Theory
  • Equity theory
Reinforcement Theory has an impressive record of predicting ___________.
  • dependent variables
  • performance variables
  • absenteeism
  • none of these
Who proposed Equity Theory? 
  • Edwin Locke
  • Victor Vroom
  • J.Stacy Adam
  • Karl Pearson
Who proposed Expectancy Theory? 
  • Henry Mintzberg
  • Hans Selye
  • Victor Vroom
  • Karl Pearson
Equity tension is experienced, when___________.
Here ratio means (what we put in job, i.e.,effort, experience, etc., and what output we get i.e., salary, recognition etc.)
  • ratio is equal
  • ratio is unequal
  • ratio is greater
  • ratio is lesser
Pay levels that are based on how many skills employees have or how many jobs the do is,___________.
  • skill-based pay
  • competency-based pay
  • both
  • none
According to Friedman and Roseman, which among the following type of personality is found to be heavy smoker. They set tough target for themselves and are ambitious and are more prone to stress_______.
  • type A personality
  • type B personality
  • both A and B
  • none of these
Which is need theory amongst the following,. 
  • ERG Theory
  • Goal-Setting Theory
  • Reinforcement Theory
  • Equity Theory
Who has given the Hygiene of motivation?
  • Maslow
  • Herzberg
  • Taylor
  • Mayo
A participative process that uses entire capacity of employees and is designed to encourage increased commitment to the organisation's success, is known as  ___________.
  • works council
  • employee participation
  • employee involvement
  • participative management
These type of persons work at very steady pace. They don't go against the clock. They set reasonable target for themselves and do not feel pressure. They are _______.
  • type A personality
  • type B personality
  • both A and B
  • none of these
High levels of performance can be achieved through __________.
  • f(AxMxO)
  • f(A+M+O)
  • f(A-M+O)
  • f(A+M-O)
The use of a trained and experienced person to teach and train someone with less knowledge in a given area is known as _______.
  • mentoring
  • counselling
  • coaching
  • helping
Which pay programme employees can receive incentive awards even when the organisation is not profitable?
  • Profit sharing
  • Gain sharing
  • Bonuses
  • Piece-rate pay plan
Which pay programme depends on productivity ___________.
  • profit sharing
  • gain sharing
  • bonuses
  • piece-rate pay plan
Company-established benefits plans in which employees acquire stock as part of their benefits is known as  __________.
  • fringe benefit
  • bonus
  • flexible benefit
  • ESOP
Job Characteristics model was developed by ___________.
  • Hackman and Oldham
  • Herzberg
  • Fredrick
  • Taylor
Compensation based on some established formula designed around a company's profitability is known as___________.
  • profit sharing plan
  • gain sharing
  • bonuses
  • piece-rate pay plan
If a woman adopts a baby, then under Maternity Benefit Act 1961, she can take ___________ weeks leave.
  • 12 weeks
  • 24 weeks
  • 26 weeks
  • 6 weeks
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