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CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 7 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Directing
Quiz 7
Which of the following is/are not a type of Learning?
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Attitudinal Warning
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Vocational truth
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Appreciative learning
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Conceptual learning
Explanation
Among the given option, Vocational truth is not a type of Learning.
Choose the correct answers from the following alternatives given
When the offeree offers to qualified acceptance of the offer subject to modifications and variations he is said to have made a:
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Standing, open or Continuing offer
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Counter Offer
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Cross Offers
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Special Offer
The leader needs to use a supportive and participative style, when followers are __________.
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unable and unwilling
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able and unwilling
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able and willing
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unable and willing
Departmentalization can be done on the basis of __________.
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Function
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Product
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Geography
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All of these
Explanation
Departmentalization can be on the basis of:
a) Function
b) Product
c) Geography
After dividing the work in smaller jobs, related and similar jobs are grouped together and put under one department, which is known as departmentalization.
Choose the correct answers from the following alternatives given
When is the communication of the offer complete?
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1st Feb
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5th Feb
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6th Feb
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9th Feb
Which of the following are true about Herzberg's motivation?
They are related to job content
Their presence leads to satisfaction
Their absence leads to dissatisfaction
They reflect the Abraham nature of man
They reflect the Adam nature of man
Codes:
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1, 2, 3 and 4
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1, 2, 3 and 5
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1, 2 and 5
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1, 2 and 4
Choose the correct answers from the following alternatives given
In the above question, the communication of acceptance is complete against X on 27th Jan and against Y on
X of Kolkata sends a letter to Y of Mumbai offering to sell his car for Rs. 4,00,This letter is posted on 1st Feb. and reaches Y on 5th Feb. V sends his acceptance by post 9th Feb. but X receives this letter of acceptance on 13th Feb.
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4th Jan
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6th Jan
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7th Jan
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9th Jan
The process theories of motivation includes the method of
Victor Vroom
Haridi Kelly
McGregor
Porter Lawler
Codes:
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1, 2, 3 and 4
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1, 2 and 3
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1, 2 and 4
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2 and 4
Which among the foilowings is a type/types of communication?
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Verbal
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Non-verbal
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Written
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All of these
Explanation
There are four main
types of communication
we use on a daily basis: Verbal, nonverbal, written and visual.
Choose the correct answers from the following alternatives given
Standing Offer means:
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Offer allowed to remain open for acceptance over a period of time
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Offer made to the public in general
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When the offeree offers to qualified acceptance of the offer
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Offer made to a definite person
Choose the correct answers from the following alternatives given
When offer is made to a definite person, it is known as:
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General Offer
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Cross Offers
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Counter Offer
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Special Offer
The communication network in which all subordinates under a supervisor communicate through supervisor only is _________.
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Single chain
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Inverted V
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Wheel
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Free flow
Explanation
The communication network in which all subordinates under a supervisor communicate through supervisor only is single chain. In single chain pattern each individual gets the information from one person that is their immediate boss and passes the information to one person who is their immediate subordinate.
No abbreviations such as 'UR' for 'your' are used in official communication.
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True
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FAlse
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Partly true
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None of above
Explanation
in formal letters this typing is not allowed.
Which of the following is example of written communication?
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Notice, agenda, notes on agenda
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Minutes of meetings
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Leaflet/ Brochure/ Handbill
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All of above
It is advisable to use the telephone to reply to invitation.
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True
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False
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Partly true
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None of above
Which of the following is not example of written communication?
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Memo
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Office order
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Circulars
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TV news
Which of the following is non verbal communication?
I. Facial expressions
II. Gestures
III. Audio-visual communication
Select the correct answer from the options given below-
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(I)
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(II)
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(III)
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(I) & (II)
Promotion mix is the particular combination of promotional tools used by a company to ________ with its audiences.
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Communicate
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Help
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Purchasing Decision
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Plan
Explanation
Promotion mix is the particular combination of promotional tools used by a company to communicate with its audiences.
Promotion mix refers to all the decisions related to promotion of sales of products and services. Elements of the promotion mix include advertising, sales promotion, personal selling, public relations, etc.
The normal time limit for filing a first appeal before the departmental first authority?
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Within 6 Months from the date of the communication of the Order
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Within 4 Months from the date of the communication of the Order
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Within 3 Months from the date of the communication of the Order
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Within 2 Months from the date of the communication of the Order
Explanation
The normal time limit for filing a first appeal before the departmental first authority is within 3 months from the date of the communication of order. First appeal can be filed by the organization within 3 months if there is any creation of chaos or problematic situation in the organization.
Which is considered as the basic needs?
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Psychological needs
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Safety needs
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Social needs
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Esteem needs
"Hierarchy of needs" is associated with the name of ________.
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A.H. Maslow
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Walters
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Ronald Gist
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W.J. Stanton
Which of the following is an element of the directing function of management?
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Motivation
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Recruitment
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Supervision
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Leadership
Explanation
Motivation, supervision and leadership are the elements of directing but recruitment is a step involved in staffing process. Recruitment refers to the process of inducing the people to apply for the job in the organisation whereas in the other three, employees of the organisation are directed to achieve the organisational objectives.
Motive is a.
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Strong feeling
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Desire or emotion
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Urge and instinct
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All the above
A receiver is ___________________.
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An independent person
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A dependent person
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An instrument
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A shareholder
Needs were classified by _________.
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Mayo
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Taylor
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M.J. Baker
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A.H. Maslow
Which of the following is not a characteristic of the function 'Directing'?
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End process
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Creative function
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Linking function
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Pervasive function
Explanation
Every action in the organisation is initiated through directing only. Directing is a linking function as manager has to perform directing function along with planning, organising, staffing and controlling. While other functions prepare a setting for action directing initiates action. Directing is pervasive as it is performed by managers at all levels. Directing is creative as managers has to direct the employees through various creative ways to perform their duties towards the organisational objectives. Directing is never ending process as it takes place throughout the life of an organisation.
How the sign language are expressed?
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By writing
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By speaking
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By use of hand and arms
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None of these
Explanation
Sign language is type of communication through bodily movements, especially of the hands and arms, used when spoken communication is impossible or not desirable.
Motivation theory of X and Y is related with the name of ______.
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McGregor
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Henri Fayol
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Taylor
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Elton Mayo
Explanation
Motivation theory was developed by Douglas McGregor at the MIT Sloan School of management in 1960s. His theories X and Y of motivation are very basic in nature. They provide a platform for future generations of management theorists and practitioners to understand the changing dynamics of human behavior.
Elements of the directing functions of management are _______.
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motivation
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leadership
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supervision and communication
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all of the above
Explanation
There are four elements of directing. They are as follows:
SUPERVISION - observing the employees when they are performing the job.
MOTIVATION - inducing people to perform to their best ability for achievement of organisational goal.
LEADERSHIP - a process of influencing the behavior of people at work towards the realization of specific goals.
COMMUNICATION - a process of exchange of views, ideas, messages, instructions etc between two or more persons.
Motives and needs are _________.
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Consumer behavior
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'Why's of behavior
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Organisational behavior
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Market behavior
Explanation
A motive is an inner state that energises, activates or moves and directs behaviour towards achievement of organisational goals. Motives arise out of the needs of individuals. Realisation of a motive causes restlessness in the individual which prompts some action to reduce such restlessness. Some such motives are hunger, thirst, security, affiliation, need for comfort, recognition etc. Thus we can say motives and needs are 'why's of behaviour'.
The performance of employee depends mainly on their ________.
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ability to perform
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willingness to perform
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both (a) and (b)
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none of the above
Explanation
The performance of an employee depends on their ability and willingness to perform. If he is able to do a task but not willing to perform or if he is not able to do a task but willing to perform then in both case it affects the efficiency of employee. So both aspects are required for the better performance of an employee.
Performance is equal to _______.
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Ability $$\times$$ motivation
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Education $$\times$$ Training
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Ability $$\times$$ Training
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Motivation $$\times$$ Training
Explanation
Performance not only depends on ability but also on motivation. If an employee is very competent but lacks the motivation to perform his duties, manager need to motivate him and help him rediscover his motivation.
The heart of administration is ________.
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supervision
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leadership
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direction
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motivation
Explanation
Directing is said to be the heart of administration because all the other managerial function like planning, organising, staffing will be of no use of direction function does not take place. It is the central point around which accomplishment of goals take place.
Higher motivation leads to _______.
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job satisfaction of workers
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higher efficiency
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labour producivity
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all of the above
Explanation
Higher motivation leads to achieve higher level of performance and effeciency as motivated employees contribute their maximum efforts for organisational goals. The effeciency of a person is reflected through increse in productivity and decrease in costs. Higher motivation also leads to improve employees job satisfaction which will lead towards a positive growth for the company.
Hierarchy of needs theory is also known as__________.
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ERG theory
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need achievement theory
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deficit theory
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reinforcement theory
Motivation may be _______.
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financial
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non-financial
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both (a) and (b)
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either (a) or (b)
Explanation
Motivation may be financial or non financial. It is in the form of incentive which can be extra payment or something more than the required salary. The reward or incentives which can be calculated in terms of money are known as financial or monetary incentives.The incentives which cannot be calculated in terms of money are known as non financial or non monetary incentives. They are status, recognition, job security, job enrichment etc.
Willingness to perform depends upon the _______.
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education
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level of motivation
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training
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all of the above
Explanation
Willingness to perform depends on the level of motivation. Even if an employee is unable to perform the task but has high willingness to perform then manager should guide and motivate him to fulfill the task. Willingness always improves efficiency.
Motivation is the result of an interaction between ________.
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human-needs and incentives
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human-needs and disincentives
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human needs and non-human needs
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none of the above
Explanation
Motivation is the result of an interaction between human needs and incentives. A person feels motivated when available incentives lead to the satisfaction of his motives and needs. It helps individuals and groups in the organisation for improved performance.
Maslow developed his theory on the basis of ______.
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human needs
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social needs
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economic needs
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all of the above
Explanation
Abraham Maslow was a well known Psychologist. He outlined the elements of an overall theory of motivation. His theory was based on human needs as needs of the employees are very important element in motivation. He felt that within every human being, there exists a hierarchy of five needs. This theory is very relevant because needs are important to understand the behaviour.
Ego needs consists of ________.
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friendship, love and affection
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air, food, sex and clothing
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self confidence and self-respect
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safety and job security
Explanation
Ego needs or we can say esteem needs consists of self confidence and self respect. When the physiological, safety and social needs are satisfied then people start demanding respect for themselves in a group. This need is more common in higher level employees. Esteem needs or ego needs can be satisfied through non-monetary incentives.
Lower level needs are ________.
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ego,social, and self-actualization needs
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physiological, safety and social needs
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safety, social, and Ego needs
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ego, social and physiological needs
Explanation
As per the Maslow's need hierarchy theory, the first three needs, physiological needs, safety needs and social needs are considered to be the lower level needs. Once the present physiological needs of food, shelter, clothing are fulfilled then the people start thinking about to secure their future by personal, financial and health security. After satisfying the above needs, the social need of family, intimacy and friendship becomes more active.
The rating of an employee high or low on the basis of general impression. This statement refers to which of the following?
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Personal bias
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In consistent rating
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Average rating
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Halo effect
Physiological needs include ________.
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air, water, food, sex etc
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medical scheme, insurance, plan etc
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self-confidence, self-respect, independence, status, etc
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none of the above
Explanation
Physiological needs include basic requirements for survival and maintenance of human life. The common physiological needs are food, water, shelter, clothing, sleep and sex. The employees develop these needs for their survival that is why they are at the top in the sequence. These needs can be satisfied through monetary incentives.
Which of the following needs is not mentioned by Maslow?
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Physiological needs
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Security needs
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Social needs
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Economic needs
Explanation
Maslow has given a sequence or hierarchy of five needs. These needs includes physiological needs, safety and security needs, social needs, esteem needs and self actualization needs. He did not give any type of economic need in his theory.
The hierarchy of needs theory was developed by _____.
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Taylor
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A.H.Maslow
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Vicktor H.Vrooom
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Prof. Owen
Explanation
Abraham Harold Maslow was a well-known psychologist of America. He became popular because of his 'Maslow's Need Hierarchy Theory'. His theory was based on human needs. He felt that within every human being, there exists a hierarchy of five needs. His theory is widely recognised and appreciated. He stressed the importanceof focusing on the positive qualities in people.
The starting point in the motivational process is ___________.
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search for action
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awareness of need
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fulfilment of need
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discovery of new need
Explanation
Motivational process is based on human needs. It's starting point is the awareness of needs which means it begins when there is an unsatisfied need in a human being. An unsatisfied need of an individual creates tension which stimulates his or her behaviour. These drives generate a search behaviour to satisfy such need. If such need is satisfied, the individual is relieved of tension.
Maslow classified all human needs into __________.
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2 categories
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3 categories
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4 categories
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5 categories
Explanation
Maslow has given a sequence or hierarchy of five needs. They are basic physiological needs or primary needs which include hunger, thirst, shelter, clothing; safety and security needs which include protection from physical and emotional harm; belonging needs which refers to affection, sense of belongingness, acceptance and friendship ; esteem needs which include self respect, status, recognition and attention; self actualization needs which refers to reaching to the aim of your life.
Communication is a ________.
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multiple function
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stable function
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pervasive function
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comprehensive function
Explanation
Communication is a pervasive function. It takes place at all levels (top, middle and lower level) of management. It also takes place in all functional areas (production, finance, personnel, sales etc) of a business organisation. Through communication the top level management are able to interact with lower level of management and all the employees.
Match the following:
(a) Expectancy theory
(1) William Ouchi
(b) Theory z
(2) Douglas Mc Gregor
(c) Participation theory
(3) Vroom
(d) Hygiene theory
(4) Herzberg
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a-1; b-2; c-3; d-4
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a-2; b-1; c-3; d-4
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a-3; b-1; c-2; d-4
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a-3; b-1; c-4; d-2
Explanation
There are various theories of motivation developed by different thinkers and philosophers. Expectancy theory of motivation is developed by Victor Vroom. Theory Z of motivation is developed by William Ouchi. Participation theory of motivation is dedeveloped by Douglas McGregor. Hygiene Theory of motivation is developed by Frederick Herzberg.
The word 'Communication' has been derived from _______
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Greek word
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Latin word
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German word
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French word
Explanation
The word communication has been derived from the Latin word 'communis' which means 'common' which consequently implies common understanding. Communication is defined in various ways. Generally it is understood as a process of exchange of ideas, views, facts, feelings etc between or among people to create common understanding.
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