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CBSE Questions for Class 12 Commerce Business Studies Directing Quiz 8 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Directing
Quiz 8
The subject matter of communication is _______,
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message
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encoding
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information
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all of the above
Explanation
The subject matter of communication is a message. It is the idea or information that the sender wants to convey. He may convey the message verbally which means by writing or speaking or non-verbally which means through gestures or body language. Whatever the form, the message should be clearly formed so that desired objective is accomplished.
Higher order needs are _______.
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physiological and safety needs
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safety and Security needs
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social and Esteem needs
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esteem or ego and self-actualization needs
Explanation
According to the Maslow's need hierarchy theory, esteem or ego needs and self actualisation needs are higher level needs. When the first three needs are satisfied then people start demanding respect for themselves in a group to fulfill their esteem needs. Once the employee becomes what he wants to become it means satisfaction of his actualisation needs.
William Ouchi developed ________.
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theory x
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theory y
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theory z
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all of the above
Explanation
Theory z is developed by William Ouchi. Theory Z is a hybird system which incorporates the strengths of American management and Japanese management systems.
Theory Z is an integrated model of motivation. Theory Z suggests that large complex organisations are human systems and their effectiveness depends on the quality of humanism used. A type Z organisation has three major features—trust, subtlety and intimacy.
Communication is a ______.
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single-way process
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two-way process
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triple way process
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none of the above
Explanation
The communication is a two way process as it begins with sender and ends when the feedback comes from receiver to sender. Minimum two parties are involved in the process of communication ie. the sender and the reciever. Communication is a process which involves elements like sender, message, encoding, media, decoding, receiver, feedback and noise.
Communication involves _______.
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exchange of ideas
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sharing of ideas
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opinions and facts between two or more persons
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all of the above
Explanation
Communication is defined as a process of exchange and sharing of ideas, views, facts, feelings etc between or among people to create common understanding. It is the sum of all things one person does when he wants to create understanding in the mind of another. It involves systematic and continuous process of telling, listening and understanding.
Hygiene theory of motivation is related with the name of ________.
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Maslow
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Herzberg
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Mc Gregor
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Vroom
Explanation
A motivational theory proposed by Frederick Herzberg is known as Hezberg' s Motivation Hygiene Theory. According to Herzberg, today's motivators are tomorrow's hygiene because the lattet sto influencing the behaviour of people when they get them. Accordingly, one's hygiene may be the motivator of another.
'Communis' implies _______.
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communism
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commit
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common
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collusion
Explanation
The word communication has been derived from the Latin word 'communis' which means 'common' which consequently implies common understanding. Communication is defined in various ways. Generally it is understood as a process of exchange of ideas, views, facts, feelings etc between or among people to create common understanding.
Receiver is also known as ______.
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messenger
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sender
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communicatee
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mediator
Explanation
Receiver is also known as communicatee. It may be a person or group of people to whom the message is conveyed. The message must be designed, encoded and transmitted in a manner that receiver can understand it easily. Depending on the channel selected, receiver may be a listener, viewer or a reader.
Formal communication is ________.
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official channel
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unofficial channel
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impersonal
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both (a) and (c)
Explanation
Formal communication flows through official channels designed in the organisation chart. This communication may take place between a superior and subordinate, a subordinate and superior or among same cadre employees or managers. Formal communication generally takes place in the written form such as notice, memo, document etc and is recorded and filed in the office.
Feedback is the ______.
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act of translating the message into words
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subject matter of communication
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media through which the message passes from the sender to the receiver
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response, reaction or reply by the receiver
Explanation
Feedback is the process of ensuring that the receiver has received the message and understood in the same sense as sender mean it. After understanding the message the receiver sends his response on that idea or message to sender. When response reaches the sender then only communication process ends.
Horizontal communication refers to ___________.
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the flow of communication from subordinates to superiors
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the transmission of information among the positions at the same level of the organisation
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the flow of communication from superiors to subordinates
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high level communication
Explanation
Horizontal communication is the communication between the two or more persons working at the same level of authority. Generally different departmental heads discuss the policy of their department with each other. Discussions between two managers of same rank is also a horizontal communication.
According to which theory, people are motivated to the extent to which they expect that their actions will help in achievement of goals?
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Vroom's Vector Valence Theory
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Need Theory
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Z Theory
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X Theory
The components of communication are.
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Encoding
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Message transmission
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Reception
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Explicit
Upward communication refers to ________.
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the flow of communication from subordinates to superiors
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the flow of communication from superiors to subordinates
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high level communication
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low level communication
Explanation
The flow of information from the subordinates to superiors is known as upward communication. It generally consists of work performance, opinion, grievances or problems of the employees. In the recent years upward communication is gaining more importance because the subordinates prefer to involve themselves in the decision making and they have started demanding a better working conditions.
Downward communication refers to ______.
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the flow of communication from subordinates to superiors
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the transmission of information among the positions at the same level of organisation
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the flow of information from superior to a subordinate
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none of the above
Explanation
The flow of information from the top level to the lower level of management is known as downward communication. In this communication the manager passes instructions to his subordinates. The success of downward communication depends upon communication skill of the managers. The common ways of having downward communication are plan, policies, orders, instructions, notices etc.
The central elements in company's communication strategy is?
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Advertising
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Sales promotion
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Both (A) and (B)
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Propaganda
Communication consists of.
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Two components
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Three components
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Four components
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Five components
Example of non-financial controls ___________.
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quality control
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maintenance
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Both (A) and (B)
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None of these
Match the following.
$$1$$. Encoding
a) A process that converts an idea into a message form
$$2$$. Message Transmission
b) The channel through which communication is transmitted
$$3$$. Reception
c) The message is recognised by the receiver
$$4$$. Decoding
d) Interpretation of the language
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$$1$$-a, $$2$$-c, $$3$$-d, $$4$$-b
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$$1$$-a, $$2$$-b, $$3$$-c, $$4$$-d
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$$1$$-a, $$2$$-b, $$3$$-d, $$4$$-c
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$$1$$-b, $$2$$-c, $$3$$-a, $$4$$-d
Match the items of List-I with the items of List-II and choose the correct answer:
List-I
List-II
(a) Intrapersonal communicaton
Information sharing
(b) Element of a communication event
Development of 'will' to work
(c) Objective of organisational
Thinking
(d) Goals of organisational communication
Purpose
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$$(a) - 1, (b) - 2, (c) - 3, (d) - 4$$
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$$(a) - 3, (b) - 4, (c) - 2, (d) - 1$$
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$$(a) - 2, (b) - 3, (c) - 1, (d) - 4$$
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$$(a) - 4, (b) - 3, (c) - 2, (d) - 1$$
Promotion is?
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Customer's responsibility
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Producer's responsibility
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Wholesaler's responsibility
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Retailer's responsibility
Adequate motivation is impossible without the familiarity of ________.
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human needs
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wants
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hopes and desires
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all of the above
Most advertising copies belong to which of the following form?
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The Inducement form
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The descriptive form
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The announcement form
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The remainder form
There are impulses which persuade a customer to buy certain products without evaluating the positive and negative value of the same. What is the term used to describe this phenomena?
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Emotional motives
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Blind motives
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Egoistic motives
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All of the above
Process of advertising.
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Advertisement copy
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Selection of Media
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Advertisement budget
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Mass media
The term 'Promotion' includes.
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Advertising
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Salesmanship
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Point-of-purchase
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All the above
Explanation
The term 'Promotion' includes advertising, salesmanship, and point of purchase .
Promotion is a marketing strategy used to communicate between sellers and buyers. The seller uses this to try to influence and persuade buyers to purchase their products or services. It aids in getting the word out about the product, service, or company.
Hence d is the correct answer.
Who among the following has refined Maslow's theory of motivation by proposing a hierarchy of three needs?
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MeClelland
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Alderfer
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Herzburg
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Vroom
Under the Halsey premium plan ________.
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a standard output is fixed based on an average worker's result of past efforts
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a standard of work is prescribed
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the worker is allowed a certain time within which he is required to complete his job
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there is no graduated scale and the worker receives his bonus only if he attains the required standard of efficiency
Explanation
Under the Hasley premium plan wage is being paid for a standard time for the fixed output based on past performances.
Under this system, time rate is guaranteed and if the worker completes his job within or more than standard time, he is paid the standard rate. If the worker completes his job in less than standard time, he is given the wages for actual hours taken and a bonus of 50% of wages of the time saved.
What are the wages dependent on?
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Profit
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The workers output
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Sales
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Demand for the product
Graduated Time Rates system particularly useful in times of ___________.
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rising prices
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falling prices
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depression
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war
Which of the following is not a production based incentive bonus scheme?
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Gantt plan
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Taylors differential wage plan
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Rowan plan
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Merrick plan
Which of the following is not a time-based incentive bonus scheme?
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Gantt plan
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Halsey plan
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Rowan plan
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Bedeaux plan
What is the formula for time rate system of wage payment?
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Total earnings = No of hours, days worked x Rate per hour
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Total earnings = $$\frac {No. of hours worked} {Rate per hour}$$
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Unit produced x Rate per unit
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None of the above
Rowan plan was introduced in _______.
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1900
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1901
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1902
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1903
Which is the simplest and the old method of wage payment?
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Time wage system
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Piece wage system
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Balance and debt system
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None of the above
Wage rates are influenced by ___________.
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demand and supply of labour
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bargaining capacity
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state regulation
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all of the above
A simple combination of time and piece wage plan of wage payment is _________.
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Rowan plan
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Emerson plan
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Bedeaux plan
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Halsey plan
Which are the conventional methods of wage payment?
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Time wage
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Piece wage
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Group incentive bonus schemes
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Both (A) and (B)
The formula of piece rate method is ________________.
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$$\frac {Units produced} {Rate per unit}$$
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Unit's produced x Rate per unit
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Time saved x Time rate
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$$\frac {Time saved} {Standard time}$$ x Time wage
What does an incentive method povide?
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A system of wage payment which offers an inducement in the form of bonus to encourage workers to maintain a high level of output
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Guarantees a minimum wage to all
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For variation in the wage rate according to changes in the cost of living index
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Simple combination of time and piece wage plan of wage payment
How are
wages
under Barth Variable Sharing Plan calculated?
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$$ \sqrt {Standard hours \times actual hours}$$ X rate per hour
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$${\frac {Time\,saved} {Standard\,time}}$$ x Time wage
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$$ \sqrt {Standard hours \times actual hours}$$
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Time saved x Time wage
Explanation
IF A PERSON WORKS ACTUAL HOURS - 6 HOURS
STANDARD HOURS IS 8 HRS
RATE IS RS 4 PER HOUR
= 8*6 =
ROOT 48 * 4
ROOT 192 will be the actual remuneration.
Gantts Task system is also known as ______.
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progressive rate system
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time rate system
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time wage system
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piece rate system
An improved version of Taylors Differential wage plan is ________.
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Gantt's Task system
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Merrick's Multiple Piece rate system
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Emerson's plan
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Bedeaux's plan
Success of an incentive plan depends on ________.
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management
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workers
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state regulation
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the kind of relationship between management and workers
Case for profit sharing _________.
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improved industrial relations
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increased earnings for workers
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increased productivity
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all of the above
What are the main features of Gantts task system?
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It combines three into one-i.e., time rate, differential piece rate and bonus
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It guarantees minimum daily wage
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The bonus is at a fixed percentage of the time taken
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All of the above
How is Rowan plan expressed?
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Number of units of a product produced x the wage rate per unit of product
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Bonus=Time saved x $$\frac {Time taken} {standard time}$$ x hourly rate
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$$\sqrt {Standard hours \times actual hours} $$ x rate per hour
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None of the above
Who is the founder of scientific management?
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H.L.Gantt
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F.W. Taylor
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Rowan
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Halsey
What is the formula for calculation of bonus under Rowan plan?
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Bonus = $$ \sqrt {Standard\,hours \times actual\,hours}$$ x rate per hour
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Bonus = % of $$\frac {Time\,saved} {standard\,time}$$ x time wage
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$$\frac {Time\,saved} {Standard\,time}$$ x time wage
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None of the above
Workers are encouraged to buy shares of the enterprise at a reduced rate under ____________.
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priestman plan
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scanlon plan
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co-partnership
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profit sharing
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