CBSE Questions for Class 12 Commerce Business Studies Organising Quiz 2 - MCQExams.com

What is the first stage of socialisation process?
  • Metamorphosis stage
  • Pre-arrival stage
  • Outcome
  • Encounter stage
___________ means exploiting core competencies and achieving synergy which help organisations to create value for their customers.
  • Value
  • Value creation
  • Value Chain
  • Diversification
A predetermined course of action that is established to guide the performance of work towards the organisation's objectives is known as _____________.
  • Corporate policy
  • Business policy
  • Company policy
  • Marketing policy
A list of an individual's competencies that represent the factor's most critical to success in given jobs, departments, organisations, or Industries that are part of the individual's current career plan.
  • Competence
  • Competency Map
  • Competency mapping
  • Competency
Nature of job is an example of ____________.
  • Intrapersonal conflict
  • Job-related conflict
  • Interpersonal conflict
  • Interorganisational conflict
Job Analysts includes ____________.
  • job description
  • job specification
  • both (a) and (b)
  • workforce analysis
AOL (Acceptable Quality Level) is _____________.
  • maximum number of defective that the consumers will accept
  • fraction defective (f) that the user considers acceptable
  • fraction defective (f) that the producer considers acceptable
  • maximum number of defectives that the producer will allow
Who has said "Recruitment is a positive process"?
  • Harold Koontz
  • K.N. Vaid
  • Stephen Robbins
  • Flippo
A competitive strategy that seeks to distinguish an organisation's products or services from competitors, is known as _____________.
  • core competence
  • differentiation
  • competence
  • diversification
The Managerial Grid's axis is divided into ______________.
  • Two units
  • Six units
  • Five units
  • Nine units
Group processes is an example of ______________.
  • Intrapersonal conflict
  • Job-related conflict
  • Interpersonal conflict
  • Interorganisational conflict
Who has said that "Recruitment Policy is concerned with quantity and qualification of manpower"?
  • Harold Koontz
  • K.N. Vaid
  • Yoder
  • Flippo
If the agreement is silent, an arbitration reference is to appoint ______________.
  • sole arbitrator
  • two or more arbitrators
  • both (a) and (b)
  • none of the above
To achieve goals, organisations require employees ___________.
  • control
  • direction
  • commitment
  • cooperation
Who has proposed the concept of Job diagnostic?
  • Harold Koontz
  • Famularo
  • Hackman and Oldham
  • Flippo
Responding to employees and involving them in decision making is referred to as ___________.
  • Quality of Work Life
  • Autonomy
  • Empowerment
  • Emotional Intelligence
Those brought together because they share one or more common characteristics is known as ______________.
  • task group
  • interest group
  • command group
  • friendship group
Theory X is related to ___________.
  • human behaviour
  • inventory
  • profit
  • product behaviour
______________ structure of an organisation breaks the unity of command.
  • Simple structure
  • Bureaucracy
  • Matrix structure
  • Team structure
If an employee is absent from work by taking permission from his superior or by for leave, such absenteeism is called ____________.
  • willful absenteeism
  • authorised absenteeism
  • it is not an absenteeism
  • unauthorised absenteeism
The horizontal expansion of jobs is called ____________.
  • job rotation
  • job enlargement
  • job enrichment
  • grading
The degree to which decision making is concentrated at a single point in the organisation is known as ____________.
  • Unity of Control
  • Centralisation
  • Chain of Command
  • Decentralisation
The behaviour by which a particular standard of performance is achieved is called as _____________.
  • competence
  • competency
  • skill
  • knowledge
Which among the followings is not the core dimension of Job Characteristics (JCM)?
  • Skill variety and Task Identity
  • Task significance
  • Autonomy and Feedback
  • Extraversion and Agreeableness
The process of strategy management starts with ______________.
  • determlnation of mission
  • determination of mission
  • firm
  • profit
The first step in a typical job analysis is to examine the overall organisation. The next step is:
  • collect data
  • prepare Job description.
  • prepare job specification.
  • select Jobs to be analysed.
Non-Profit Organisation includes ___________.
  • private universities
  • colleges
  • charities
  • all of these
It is a set of decisions and actions resulting in formulation and implementation of strategies designed to achieve the objective of an organisation.
  • Corporate strategy
  • Strategic planning
  • Strategic management
  • Corporate planning
Burns and Stalker model for categorising organisations by structural design uses the term ____________.
  • Functional and geographic
  • Functional and organic
  • Geographic and mechanistic
  • Mechanistic and organic
Errors that are corrected using past routines and present policies is known as ____________.
  • learning organisation
  • single-loop learning
  • double-loop learning
  • correcting
The redesigning of business and work processes, policies or organisational structure is known as __________.
  • reengineering
  • TQM
  • Customer satisfaction
  • Effectiveness
What is the logic of coalition in an organisation?
  • There is strength in number
  • It is mandatory
  • There is politics
  • None of them
Who has said "reengineering means radically rethinking and redesigning those process by which we create value for customers and work"?
  • Henri Fayol
  • James Champy
  • Michael Hammer
  • Clyton
Industrial Dispute Act, 1947 provides the following industrial relations machinery resolution of conflicts: (Tick mark the wrong one):
  • Negotiation
  • Conciliation
  • Meditation
  • Arbitration
Which of the following is not a factor in organisational analysis?
  • people
  • strategy
  • power
  • structure
Job Evaluation is a technique which aims at ___________.
  • Establishing fair and equitable pay structure
  • Analysing of requirement of updating technology
  • Assessing safety requirement of jobs
  • Improving productivity
The provision for cooling water during hot weather should be made by the organise it has employees _____________ or more employees.
  • 200
  • 250
  • 150
  • 100
Pluralistic approach perceives _____________ as legitimate representative of employee interests.
  • Trade unions
  • Management
  • Board of Directors
  • None of the above
Traditional focus, providing opportunities for learning, is part of
  • training and development
  • performance appraisal
  • recruiting and placement
  • human resource planning
There is a correlation between the recruitment success of the organisation and ____________.
  • Formal vs. informal recruitment sources.
  • The accuracy and completeness of advertisements.
  • Diversity objectives.
  • Unsolicited applications
In what type of organisation a complex project will fit?
  • Matrix
  • Functional
  • Cross-functional
  • Balanced
In organisations, employee dissatisfaction is indicated by ____________.
  • complaint
  • employee ownership
  • grievance arbitration
  • grievance strike
Too much dependency on internal recruitment can result in __________.
  • Poor group dynamics
  • High labour turnover
  • Internal conflict
  • Reduced job performance
In most of the organizations, the selection programme begins with preliminary.
  • Interview
  • Screening
  • Placement
  • Interview or screening
Training is generally given to _________ in organization.
  • Managers
  • Middle and lower level people
  • Executives
  • None of the above
Types of Organization Structure
Which of the following principle of organization is strictly followed in line organization structure?
  • The principle of departmentation
  • The principle of flexibility
  • The principle of unity of command
  • The principle of balance
Which of the following function of personnel manager cannot be treated as "Operative function"?
  • Compensation
  • Motivation
  • Personnel records
  • Organizing
Concept, Importance & Process of Organization.
Which of the following cannot be treated as' step in organizing function of management'? 
  • Making provision for effective co-ordination.
  • Identification and classification of activities of the enterprise consistent with its objectives.
  • Analysis and evaluation of available alternatives for the future course of action on particular business matter.
  • Establishing superior subordinate relationship within the departments.
Types of Organization Structure
In line organization authority flows directly from __________ echelons of management hierarchy.
  • One department to another department horizontally
  • One department to another department diagonally
  • The down of the organization to the top
  • The top of the organization down to the lower
Types of Organization Structure
Which of the following refers to the structure of jobs and positions with defined functions and relationship?
  • Informal organization
  • Formal organization
  • Social structure
  • Informal structure
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