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CBSE Questions for Class 12 Commerce Business Studies Staffing Quiz 13 - MCQExams.com
CBSE
Class 12 Commerce Business Studies
Staffing
Quiz 13
Which among the following is not a method of discovery of conflict?
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Direct observation
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Avoidance
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Open door policy
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Suggestion boxes
____________ reward varies relative to the behaviour of the individual.
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Variable-interval schedule
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Fixed-interval schedule
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Fixed-ratio schedule
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Variable-ratio schedule
Explanation
Variable-ratio schedule reward varies relative to the behaviour of the individual. This schedule creates a high rate of responding at a steady pace
Variable-ratio schedule is a type of operant conditioning reinforcement.
Who has given the bargaining theory of wages?
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Adam Smith
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Karl Marx
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Phillips Henry Wicksteed and John Bates Clark
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John Davidson
Subsistence theory of wage is also known as ______________.
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Iron law of wages
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Wages fund theory
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Residual claimant theory
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Bargaining theory of wages
Which method of performance appraisal was initially applied to German army in 1930s by Simoniet?
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Man-to-man Comparison Method
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Graphic Rating Method
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Assessment Centre Method
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Straight Ranking Method
When rewards are spaced at uniform time intervals, it is known as ____________.
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Variable-interval schedule
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Fixed-interval schedule
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Fixed-ratio schedule
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Variable-ratio schedule
Who has given residual claimant theory of wages?
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Adam Smith
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Karl Marx
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Francis A. Walker
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John Davidson
Who has given the surplus value theory of wages?
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Adam Smith
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Karl Marx
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Phillips Henry Wicksteed and John Bates Clark
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John Davidson
The technique of job enrichment, shorter work week, flexible work hour, job rotation can offer ____________.
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intrinsic reward
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extrinsic reward
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promotion
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none of these
Emotions that are organisationally required and considered appropriate in a given Job is __________.
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emotional labour
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displayed emotions
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felt emotions
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moods
Who has given the bargaining theory of wages?
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Adam Smith
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Karl Marx
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Phillips Henry Wicksteed and John Bates Clark
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John Davidson
Who proposed equal pay for equal work?
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Adam Smith
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Karl Marx
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I.L.O.
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John Davidson
Which is/are the Theory(ies) of Learning?
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Theory of Conditioning
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Operational Conditional Theory
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Stimulus Response Theory
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All of these
Explanation
Theories of Learning refer to the theories related to the behavioural process. include:
a) Theory of Conditioning
b) Operational Conditional Theory
c) Stimulus Response Theory
The act in which individuals report unethical practices by their employer to outsiders, is known as __________.
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Complaint
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Grievance fixing
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Whistle-blowing
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Problem
360 degree feedback is also known as __________.
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multi-rater feedback
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multi-source feedback
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all-rounder feedback
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both (a) and (b)
Explanation
360 Degree Feedback is a system or process in which employees receive confidential, anonymous feedback from the people who work around them. This typically includes the employee's manager, peers, and direct reports.
Managers and leaders within organizations use 360 feedback surveys to get a better understanding of their strengths and weaknesses.
A 360-degree feedback is also known as multi-rater feedback, multi source feedback, or multi source assessment.
The term procurement stands for _____________.
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training and development
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salary
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recruitment and selections
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all of the above
The concept of stagnation in the context of recruitment me.
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Lack of appropriate selection criteria.
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HR staff having very limited experience outside the HR function.
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Over-reliance on the internal labour market to fill new positions.
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Lack of integration of R&S into the wider H function.
Explanation
The concept of stagnation in the context of recruitment is over-reliance on the internal labour market to fill new positions. Relying too much on the internal labor market causes the stagnation in the process of recruitment.
Which is the second step in procurement process?
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Manpower planning
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Selection
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Induction
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recruitment
Human resource management is normally ___________ in nature.
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Proactive
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Reactive
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Combative
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None of these
Explanation
Human resource management is normally proactive in nature.
Human resource management is a strategic method. It deals with the effective management of people in an organization.
The focus of Human Resource Management revolves around men.
Change in technology, political factors, demand of population are _______ factors.
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Internal
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External
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Both (A) and (B)
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None of above
Explanation
Change in technology, political factors, demand of population are external factors. External factors of the business environment affect the activities of the business organization indirectly and which cannot b controlled by the organization.
Human Resource Management (HRM) is that part of management which is?
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Concerned with how people at work use the various resources available in organization
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Concerned with people at work and with their relationship with an enterprise
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Concerned with how manager effectively use the various resources available in organization
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Concerned with how manager effectively control the people in organization
Explanation
Human Resource Management is that part of the process of management specifically concerned with the people at work and with their relationship with an enterprise. It is a management process that develops and manages the human elements of the enterprise.
Hence, B is the correct option.
One of the potential benefits of conducting formal performance appraisals is ___________.
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Goal setting
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Compensation benefit
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Salary hike
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Promotion
Human Resource Management is often referred to as _______________.
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Peoples Management
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Human Management
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Resource Management
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Personnel Management
Explanation
Human resource management is often referred to as Personnel management.
It is a part of the management process which develops and manages human elements of the enterprise. Personnel management can be defined as a phase of management that deals with the effective control and use of manpower or human resources.
Hence, D is the correct option.
Who Is involved In the feedback of 360 degree appraisals?
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Subordinates
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Manager
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Team members
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All of the above
Employment function includes ___________.
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Performance appraisal
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Directing
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Resistance
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Recruitment
Explanation
Employment function include recruitment. Recruitment is the process of finding and hiring the best qualified candidate for a job opening in a timely and cost effective manner. The process of recruitment includes analyzing the requirements of the job, attracting employees to that job, screening and selecting applicants, hiring and integrating the new employee to the organisation.
Human Resource Management is that part of the process of management specifically concerned with the _________ employed in an organization.
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Resources
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People
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Assets
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All of the above
Explanation
Human Resource Management is that part of the process of management specifically concerned with the people employed in an organization.
Human resource management is often referred to as Personnel management. It is a part of the management process which develops and manages human elements of the enterprise.
Hence, B is the correct option.
________, defines "Personnel Management is the planning, organization, directing and controlling of the procurement, development, resources to the end that individual and societal objectives are accomplished".
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Edwin B. Flippo
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French Wendell
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Institute of Personnel Management
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IIPM(Calcutta)
Explanation
Edwin B Flippo, defines "Personnel Management is the planning, organization, directing and controlling of the procurement, development, resources to the end that individual and societal objectives are accomplished".
Personnel management can be also defined as a phase of management that deals with the effective control and use of manpower or human resources.
"Personnel Management is the recruitment, selection, development, utilization, compensation and motivation of human resources by the organization". This definition is given by.
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Edwin B. Flippo
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French Wendell
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Institute of Personnel Management
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Dirks
Explanation
"Personnel Management is the recruitment, selection, development, utilization, compensation, and motivation of human resources by the organization".
This definition is given by French Wendell.
Personnel management can be also defined as a phase of management that deals with the effective control and use of manpower or human resources.
Hence, B is the correct option.
Human resource management is normally _______ in nature.
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Proactive
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Reactive
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Combative
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None of the above
Explanation
In organizational behavior and industrial/organizational psychology, pro activity or proactive behavior by individuals refers to anticipatory, change-oriented and self initiated behavior in situations.
Proactive behavior involves acting in advance of a future situation, rather than just reacting.
_________ follows _________ and it leads to a contract of service between the employer and the employee.
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Recruitment; Selection
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Selection; Training
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Selection; Recruitment
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Recruitment; Training
Explanation
Selection follows the recruitment and it leads to a contract of service between the employer and the employee.
Selection of personnel refers to the process of selecting the best among many candidates for some specific jobs.
The process of identification of different sources of personnel is known as recruitment.
Hence. C is the correct option.
Selection is a__________.
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Positive process
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Negative process
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Complex process
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Multi tasking process
Explanation
Selection is a negative process as it rejects more candidates than selecting. Selection of personnel refers to the process of selection the best among many candidates for some specific jobs.
Which of the following function of personnel manager can be treated as "Operative function"?
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Controlling
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Planning
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Direction
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Training and development
Explanation
The training and development function of the personnel manager can be treated as an operative function. Training means equipping the employees with the required skill to perform the job. The candidates are sent for training so that they can perform the job in an expected manner. Development refers to the overall growth of the employees..
Hence, D is the correct option.
The process of identification of different sources of personnel is known as _____.
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Selection
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Placement
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Recruitment
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Industion
Explanation
The process of identification of different sources of personnel is known as recruitment. The action of employing new personnel in the organization is known as the process of recruitment.
Hence, C is the correct option.
Which of the following implies communication of vacancies only?
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Selection
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Rejection
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Recruitment
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Training
Explanation
Recruitment is the process of finding and hiring the best qualified candidate for a job opening in a timely and cost effective manner. The recruitment process includes analyzing the requirement of a job, attracting employees to that job, screening and selecting applicants, hiring and integrating new employee to the organisation. Thus, recruitment implies communication of vacancies only.
The term procurement stands for.
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Recruitment and selection
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Training and development
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Pay and benefits
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Health and safety
Explanation
The term procurement stands for recruitment and selection.
The process of identification of different sources of personnel is known as recruitment. Whereas, the selection is a negative process as it rejects more candidates than selecting.
Hence, A is the correct option.
The process of searching for prospective employees and encouraging them to apply for the jobs in an organization is known as _______.
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Selection
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Placement
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Recruitment
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Manpower planning
____________ is used to prove for the dominant traits of the personality as a whole in terms of temperament, maturity and emotional balance.
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Interest tests
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Performance tests
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Aptitude test
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Personality tests
Explanation
Personality tests are used to prove the dominant traits of the personality as a whole in terms of temperament, maturity, and emotional balance. It is conducted mainly to identify a person's characteristics.
Hence, D is the correct option.
The objective of Human Resource Management (HRM) is/are -
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To ensure effective utilization and maxi-mum development of human resources.
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To identify and satisfy the needs of individuals.
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To achieve and maintain high morale among employees.
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All of above
Explanation
Human resource or personnel management involves getting things done through people. It is a strategic method. It refers to the process of effective management of people in an organization.
The objectives of Human Resource Management are -
a) To ensure effective utilization and maximum development of human resources.
b) To identify and satisfy the needs of individuals.
c) To achieve and maintain high morale among employees.
Hence, D is the correct option.
___________ is used to measure the applicant's capacity and his potential for learning the skills required for a job.
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Interest tests
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Performance tests
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Aptitude tests
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Personality tests
Explanation
Aptitude tests are used to measure the applicant's capacity and his potential for learning the skills required for a job. These tests are conducted to determine the skill and knowledge in a particular field.
Hence, C is the correct option.
____________ is a process of bringing people and organizations together so that the goals of each are met.
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Financial Resource Management
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Human Resource Management
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Material Management
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Resourse Management
Explanation
Human resource management is a process of bringing people and organizations together so that the goals of each are met.
Human resource or personnel management involves getting things done through people. It is a strategic method. It refers to the process of effective management of people in an organization.
Hence, B is the correct option.
The __________ of recruitment include personnel already on the pay-roll of an organization.
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Internal sources
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External sources
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Outside sources
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None of the above
Explanation
The internal sources of recruitment include personnel already on the payroll of an organization. For example, transfer and promotion-both are included in internal sources of recruitment as recruitment is done within the existing employees of the organization.
Hence, A is the correct option.
In relation of selection process arrange the following in proper form.
(
1
)
Employment interview
(
2
)
Checking references
(
3
)
Screening of applications
(
4
)
Final selection
(
5
)
Preliminary interview
(
6
)
Physical examination
(
7
)
Receiving applications
(
8
)
Employment test
Select the correct answer from the options given.
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(
5
)
,
(
7
)
,
(
3
)
,
(
8
)
,
(
6
)
,
(
1
)
,
(
2
)
,
(
4
)
0%
(
5
)
,
(
7
)
,
(
8
)
,
(
3
)
,
(
1
)
,
(
6
)
,
(
4
)
,
(
2
)
0%
(
5
)
,
(
4
)
,
(
8
)
,
(
3
)
,
(
1
)
,
(
6
)
,
(
2
)
,
(
7
)
0%
(
5
)
,
(
7
)
,
(
3
)
,
(
8
)
,
(
1
)
,
(
6
)
,
(
2
)
,
(
4
)
Explanation
A selection follows recruitment and it leads to a contract of service between the employer and the employee.
Selection of personnel refers to the process of selection the best among many candidates for some specific jobs.
The selection process is as follows:
1) Preliminary interview
2) Receiving applications
3) Screening of applications
4) Employment test
5) Employment interview
6) Physical examination
7) Checking references
8) Final selection
Hence, D is the correct option.
Which of the following are designed so as to identify the candidates patterns of interest i.e., areas in which he shows special likings, fascination and involvement?
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Interest tests
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Performance tests
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Aptitude tests
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Personality tests
Explanation
Interest tests are designed so as to identify the candidate's patterns of interest i.e., areas in which he shows special likings, fascination, and involvement. This test identifies a person's hobbies.
Hence, A is the correct option.
The various feature of Human Resource Management (HRM) is/are:
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It helps employees to minimize their monthly expenditure.
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It is all about people at work, both as individuals and groups.
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It tries to put people on assigned jobs in order to produce good results.
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(B) & (C)
Explanation
Human resource or personnel management involves getting things done through people. It is a strategic method. It refers to the process of effective management of people in an organization.
The various features of Human Resource Management are:
a) It is all about people at work, both as individuals and groups.
b) It tries to put people on assigned jobs in order to produce good results.
Hence, D is the correct option.
________ seeks to measure the level of proficiency and skill of the candidate's intelligence quotient indicating his mental ability including memory, vocabulary, perception, reasoning, etc.
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Interest tests
0%
Performance tests
0%
Dexterity tests
0%
Personality tests
Explanation
Performance tests seek to measure the level of proficiency and skill of the candidate's intelligence quotient indicating his mental ability including memory, vocabulary, perception, reasoning, etc. These tests mainly check the efficiency of the personnel.
Hence, B is the correct option.
Which of the following is/are benefits of training?
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It ensures long-term increase in the sales of the organization
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It helps to reduce the time and cost required to reach the acceptable level of performance
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It improves the leadership quality of employee
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It gives employees fresh insights into their own personalities and it can also help them understand why other sometimes respond as they do
Explanation
Training implies a systematic procedure whereby employees are imparted technical knowledge and skill for specific jobs.
Training is a short-term process.
It helps to reduce the time and cost required to reach the acceptable level of performance training
helps to improve the quantity and quality of workforce.
Hence, B is the correct option.
__________ is the systematic process of measuring and evaluating employees with respect to their performance on the jobs and their potential for development.
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Morale of employee
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Training of employee
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Performance appraisal
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Development of executives
Explanation
Personnel appraisal is the systematic process of measuring and evaluating employees with respect to their performance on the jobs and their potential for development.
Performance appraisal deals with the record of performance of the personnel working in an organization.
Hence, C is the correct option.
Which of the following is not aim of performance appraisal?
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Personnel development
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Work satisfaction
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Training
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None of the above
Explanation
Training implies a systematic procedure whereby employees are imparted technical knowledge and skill for specific jobs. It is not an aim of performance appraisal. Performance appraisal deals with the record of performance of the personnel working in an organization.
Which of the following is/are integral parts of the HR function of management?
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Training
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Development
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(A) or (B)
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(A) and (B)
Explanation
Training and development are integral parts of the HR function of management. Training and development help to improve the efficiency of the employees. HR function of management refers to looking after personnel's needs.
The main purposes of an employment interview is/are.
1
. To find out the suitability of the candidate.
2
. To seek more information about the candidate.
3
. To give him an accurate picture of the job with details of terms and conditions and some idea of organization's policies.
Select the correct answer from the options given.
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1
0%
2
0%
3
0%
All of the above
Explanation
Employment interview is mainly conducted to ask questions to the selected candidates. The main purposes of an employment interview are.
1) To find out the suitability of the candidate
2) To seek more information about the candidate.
3) To give him an accurate picture of the job with details of terms and conditions and some idea of the organization's policies.
Hence, D is the correct option.
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