CBSE Questions for Class 12 Commerce Business Studies Staffing Quiz 3 - MCQExams.com

 On-the-job training is provided by________.
  • The line supervisor on the shop floor itself
  • Special instructors away from the shop floor
  • Special instructors on shop floor itself
  • None of the above
_________ necessarily undergo apprenticeship training.
  • Electricians
  • Mechanics
  • Plumbers and Carpenters
  • All of the above
What does the word vestibule mean?
  • Entrance hall to a building
  • Exit hall of a building
  • Committee hall of a building
  • Balcony of a building
Vocational selection refers to _________.
  • guiding a person as to the type of job for which one is best suited
  • finding out the best workers for a particular job
  • finding out the best workers for a any job
  • either (A) or (B)
Refresher training is _______.
  • to increase knowledge and skill for a particular job
  • to minimise accidents
  • to learn new methods or techniques of work
  • to enable employees to perform higher level jobs
In which of the following types of office organisation, expert advisers are engaged to advice the executives?
  • Line organisation
  • Functional organisation
  • Line and staff organisation
  • Committee organisation
Which of the following is the correct meaning of word "Appraisal" in the context of management?
  • Frequent guidance
  • Unified command
  • The act of estimating performance
  • To illustrate
Attitude, adaptability, leadership are part of _______ of HR.
  • traning
  • development
  • selection
  • none of the above
Out of these which is NOT the external source of recruitment?
  • Transfer
  • Promoton
  • Both a& b
  • Casual callers
You have written the following description of your work as a retail store manager, attend corporate meetings, prepare employee work schedules, account for daily sales, train new managers, and clean the store.  On your resume, the phrase clean the store should be __________.
  • put first in the series to emphasise it
  • put in the middle of the series to deemphasise
  • keep where it is to deemphasise it
  • kept where it is to emphasise it
A prospecting job application letter ___________.
  • is the appropriate type of letter if you are responding to a job announcement
  • should follow the direct writing plan for persuasive messages
  • should not name a specific position for which you are applying since you do not know what job opening the company has
  • should not begin by asking for the job in the first paragraph
Your interviewer asks you why would you apply for this job when your only experience is coaching a high school basketball team? Your best response is to :
  • say "You are just defensive about

    basketball because you are so short.
  • say I know what you are doing. You are trying to see how I respond to stressful questions. Lets move on to something else.
  • getup and walk out.
  • say "You are asking if my experience working with and managing a team can help your company with its committee work and of course those skills will transfer over.
Which of the following should be included in a solicited but NOT a prospecting job application letter?
  • A complete discussion of the writers skills and qualifications.
  • An opening statement that you are applying for a particular advertised position.
  • Dates and times that you are available for an interview.
  • A request for an interview.
Mohit has done four jobs in a time period of 15 months with sometime interval between all the jobs. In each of these jobs, he got an experience of computer hardware and became quite good at it. He also volunteered to set up the computer laboratory at some school. Choose the alternative that indicates the kind of resumes, if any, that is appropriate for Mohit ___________.
  • chronological resumes
  • skill resumes
  • both Chronological and skill resumes
  • neither Chronological nor skill resumes
To create a good application letter, you should do all of the following EXCEPT:
  • Indicate the department you would like to work in, but not a specific position.
  • Explain how your experience and skills match major requirements of the job.
  • Address the letter to a specific person.
  • Discuss your writing, speaking, and interpersonal skills.
The purpose of a job application letter is __________.
  • to get a job offer
  • to get an interview
  • to get information about what the day-to-day work involved in a specific position
  • to substitute for a resume
Which one of the following is an internal source of recruitment?
  • Placement Agency
  • Employee Exchange
  • Transfer
  • Educational Instutions.
The main purpose of an employment interview is/ are - 
1.  To find out the suitability of the candidate.
2.  To seek more information about the 
      candidate. 
3.  To give him an accurate picture of the job
      with details of terms and conditions and 
      some idea of organization's policies.  
Select the correct answer from the given below - 
  • 1
  • 2
  • 3
  • All of above
________ is used to measure the applicant's capacity and his potential for learning the skills required for a job. 
  • Interest tests
  • Performance tests
  • Aptitude tests
  • Personalty tests
Training helps to improve the ________ of workforce.
  • quantity
  • qualty
  • quantity and Quality
  • none of the above
Which of the following is modern method of performance appraisal? 
  • Check list
  • Employee ranking
  • Behaviorally anchored rating scales
  • Graphic-rating scales
Employee appraisal under _________ involves listing of a number of statements about the performance and behavior of the employee and the rater is to check these statements indicating whether statement applies or does not apply to the employee or there is a doubt, Afterwards,values (or weights) are assigned to the statements depending upon their respective importance.
  • field review method
  • graphic rating scale method
  • forced distribution method
  • check list method
The evaluation method that requires the supervisors to keep a written record of positive and negative work-related action of the employees is called _________.
  • critical incident method
  • essay method
  • work standard method
  • field review method
_______ involves employee appraisal on the basis of events or incidents and the employee's reactions to the same reflecting positive negative aspects of his behavior.
  • Unstructured appraisal method
  • Critical Incident Method
  • Forced distribution method
  • Graphic rating scales method
Which of the following is / are benefits of training?
  • It ensures long-term increase in the sales of the organization.
  • It helps to reduce the time and cost required to reach the acceptable level of performance.
  • It improves the leadership quality of employee
  • It gives employees fresh insights into their own personalities and it can also help them understand why others sometimes respond as they do.
Under________, the supervisors are interviewed by an expert from the personnel department. The expert questions the supervisor to obtain all the pertinent information on each employee and takes notes in his note book. Thus, there is no rating form with factors or degrees are usually classified into three categories as outstanding, satisfactory and unsatisfactory.
  • field review method
  • graphic rating scales method
  • forced distribution method
  • check list method
Performance management is viewed as a process carried out as ___________.
  • a once-a-year task
  • a twice-a-year activity
  • a ongoing process or cycle
  • None of the above
Which of the following is modern method of performance appraisal?
  • Unstructured appraisal
  • Graphic-rating scales
  • Forced distribution
  • Management by objectives
Training help to reduce _____________.
  • time required for work
  • cost of work
  • profit of work
  • (A) and (B)
Which of the following is a major contribution to workplace stress?
  • Low pay
  • Poor working condition
  • Social isolation
  • Reasonable work pressure
Which of the following functions or activities recruiting and placing qualified personal needed for the organization so that it may achieve its objective and goals?
  • Planning
  • Staffing
  • Organizing
  • Controlling
Each subordinate should report to one only one superior is called ___________________.
  • Authority
  • Unity of command
  • Unity of direction
  • Order
Which of the following is not a typical HRM issue?
  • Staffing
  • Marketing
  • Training
  • Pay
Which of the schools of thought stressed the idea that managers need to deal effectively with people and getting things done through people?
  • Empirical approach
  • Interpersonal behavioural approach
  • Decision theory approach
  • Mathematical approach
Understanding building codes would be considered a __________ skill for a building contractor.
  • Human
  • Technical
  • Conceptual
  • Empirical
Human Resource Departments provide a number of services to corporate employees. Select the one which is an HR service.
  • Recruitment and selection programmes
  • Purchasing
  • Equal opportunity activities
  • Training and development programmes
Training focuses on:
  • Teaching organizational members how to perform effectively in their current jobs.
  • Broadening organizational member's knowledge and skills.
  • Preparing organizational members to take on new responsibilities
  • None of these
Research has shown that the most important demographic feature of India regarding oversell attraction?
  • Easy availability of skilled labour
  • Easy availability of working population.
  • Easy availability of mobile people
  • Easy availability of intermediary people.
Preparing organizational members  for new responsibilities is referred to as
  • Training
  • On-the-Job training
  • Vertical training
  • Development
X company is hiring the line managers for the vacant positions, which type of skill set they will prefer during hiring new Candidates?
  • High level of technical education with least conceptual skills
  • Lower level of technical skills with interpersonal skills
  • Minimum conceptual skills with human skills
  • High level of conceptual skills with least technical education
Some of the deceived with which HRM works are
  • Recruitment
  • Motivation
  • Approval
  • All of the above
Too great a reliance on internal recruitment can result in:
  • Reduced job performance
  • High labour turnover
  • Internet conflict
  • Poor group dynamics
The appraisal that is based on facts and not traits us a _________ appraisal.
  • Selection
  • Subjective
  • Performance
  • Conceptual
What strategies deployed by HR for attracting potential candidates to apply for vacancies might be seen to result in indirect discrimination?
  • Advert in local press
  • Word of mouth
  • Now recruiting banners/notices
  • Agency or job centre
After a pool of applicants have been selected for open positions through the recruitment process, recruiters then need to determine if each applicant is qualified for this position. The most effective technique for assessing potential hire is an interview. Which of the following interview questions represents a situational interview question?
  • What are your unique qualifications for this position?
  • What is the expected salary?
  • What characteristics of this job are the most important to you?
  • What new skills do you possess?
The operation function of a personnel manager is
  • Planning
  • Recruitment
  • Training
  • All of the above
Interview questions that present interviewees with a scenario they are likely to encounter on the job are called
  • Situational Interview questions
  • Contingency questions
  • Mental toughness questions
  • None of the above
Directing is one of the important functions of HRM which comes under ______.
  • managerial function
  • operative function
  • technical function
  • behavioral function
Maintenance, motivation and compensation are part of _________ of HRM
  • managerial function
  • operative function
  • technical function
  • behavioral function
Planning, organizing and controlling are part of _____ of HRM.
  • managerial function
  • operative function
  • technical function
  • behavioral function
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