Consumer Protection - Class 12 Commerce Business Studies - Extra Questions

What are the measures taken by the Government of Tamil Nadu to protect consumers?



Why is consumer protection required?



Name the quarterly journal published by Government of India on consumer awareness.



Bhuvan saw an advertisement in the newspaper regarding a steam iron and ordered for the purchase of the same to shopkeeper. What will be his responsibilities as a consumer so that he should not be exploited by the shopkeeper? 
Write any four such responsibilities.



What can serve as a proof of purchase made for filing a complaint against defective good? 



What is the need for consumer protection?



Joseph had got a confirmed ticket of Jet Airways. The flight was later canceled on account of the technical problem. Is it a deficiency in service?        
What relief can Joseph seek in this regard?



Name the institute which issues eco-mark.



Explain the importance of consumer protection from the point of view of a business.



What are the responsibilities of a consumer?



What kind of cases can be filed in a State Commission?



Explain the role of consumer organisations and NGOs in protecting and promoting consumers' interests.



Who can file a complaint in a consumer court?



Explain the need of consumer protection.



Give three points showing the importance of consumer protection.



Explain the role of press in consumer protection?



List any three consumer organisations in India.



Explain any three responsibilities of a consumer.



What are various ways in which the objective of consumer protection can be achieved? Explain the role of consumer organisations and NGOs in this regard.



Explain briefly the meaning of 'consumer' with reference to Consumer Protection Act 1986.



Which type of complaints can be lodged by the consumer?



What are various ways in which the objective of consumer protection can be achieved? 
Explain the role of consumer organisations and NGOs in this regard.



Why is consumer protection required in India?



Explain in brief the following rights:
(a) Right to representation
(b) Right to information
(c) Right to make a choice



List the various reliefs available to consumer on his complaints.



Explain the responsibilities of consumers.



Explain ways and means of consumer protection.



What are the salient features of consumer protection act?



Explain the rights of consumer.



Explain the role of consumer organisations or NGOs in consumer protection.



What types of judicial machinery is available to deal with consumer grievances and disputes?



What are the remedies available to consumers under the Consumer Protection Act 1986?



Who is a Consumer?



Mention when as a consumer you are not in a position to resolve your grievance under Consumer Protection Act.



Explain all the rights of consumers.



Amita filed a case against 'Mahindra Ltd.' in the 'National Commission'. But she was not satisfied with the orders of the 'National Commission'. Name the authority where she can appeal against the decisions of the 'National Commission'.



Ahmed wants to buy an iron. As an aware customer, how can he be sure about the quality of iron?



Explain any three ways and means of consumer protection available in India.



Explain briefly the ways and means of consumer protection.



Why is consumer protections necessary?



Amrit filed a case against 'Volvo Ltd' in the 'State Commission'. But he was not satisfied with the orders of the 'State Commission'. Name the authority to which he can appeal against the decisions of 'State Commission'.



Explain any three responsibilities of the consumer to safeguard his interest.



Rita wants to buy a packet of juice. As an aware customer, how can she be sure about the quality of juice she plans to buy?



Which Act of consumer protection provides safety to consumers against deficient services?



Which Act of Consumer Protection provides for the formation of Consumer Protection Councils' in every district and the State of the country?



Name any two Non-governmental Organisations (NGOs) which are working in India to protect and promote the consumer interests.



Why consumer protection is important for consumers? 
Give any one reason.



As a responsible consumer, how will you ensure about the quality of a 'juice packet' purchased by you?



Which cases can be filed in the National Commission under Consumer Protection Act, 1986?



Why consumer protection is important for a businessman? 
Give any one reason.



Which kind of cases can be filed in the State Commission under the Consumer Protection Act, 1986?



Why should a consumer look for ISI mark on electrical goods?



Who can file a complaint on behalf of a deceased woman?



Name any two parties who can file a complaint under the Consumer Protection Act, 1986 on behalf of the consumer.



When can a consumer get more than one relief for a complaint?



Give any one responsibility of a consumer in addition to obtaining a cash receipt while purchasing a washing machine.



Under three tier machinery where can a legal heir or representative of a deceased consumer file a complaint when the compensation claimed is Rs. 25 lakhs?



State any six responsibilities of a consumer which should be kept in mind while purchasing the goods?



Explain any three points of importance of consumer protection from the point of view of consumers?



Pragya bought an iron of a reputed brand for Rs 1,500 but it caused an electric shock while it was being used. Pragya wants to exercise her 'Right'. Identify the 'Right' under which she can be protected.



Give any one responsibility of a consumer in addition to obtaining a cash-memo while purchasing an edible oil?



What is the composition of state commission under the provisions of Consumer Protection Act 1986?



State what is to be informed to the consumer under 'Right to be informed'.



Explain any three points of importance of consumer protection from the point of view of business.



Explain any three points of importance of consumer protection from the point of view of the business.



State any three points of importance of Consumer Protection for business?



State any three points of importance of consumer protection for the consumers.



State any three reliefs available to a consumer if the consumer court is satisfied about the genuineness of the complaint?



State any three responsibilities of a consumer?



State the main points of three tier redressal machinery available for consumer grievance under the Consumer Protection Act.



State any six reliefs available to a consumer when the Consumer Court is satisfied with the genuineness of the complaint?



State any three functions of consumer organisations?



Explain the following rights of a consumer:-
(i) Right to choose  (ii) Right to be informed.



Explain any four rights available to a consumer under the Consumer Protection Act 1986.



Explain the following rights of a consumer:-
(i) Right to be heard; (ii) Right to seek redressal



Define consumer protection. Explain any three points of importance of consumer protection from the point of view of business.



Explain the following rights of a consumer as provided under Consumer Protection Act 1986:-
(a) Right to be informed  (b) Right to seek redressal.



Explain the following rights of a consumer:-
(i) Right to safety  (ii) Right to consumer education



Define consumer protection and state any three points of importance of consumer protection from the point of view of business.



Explain the following 'Rights of Consumers': (i) Right to Safety,  (ii) Right to Choose



What precautions should a consumer take while buying a product or service?



What is meant by Consumer Protection? State any three points of importance of Consumer Protection from the consumers point of view.



Explain any four points of importance of 'consumer protection' from the point of view of business.



Prabhakar purchased an ISI mark electric iron from 'Bharat Electricals'. While using he found that it was not working properly. He approached the seller and complained for the same. The seller satisfies Prabhakar refused to replace and Bharat Electricals decided to file a complaint in the consumer court. Can 'Bharat Electricals' do this? Why? 
Also explain 'who is a consumer' as per Consumer Protection Act 1986.



Reena purchased one litre of pure Desi Ghee from a shopkeeper. After using it she had a doubt it is adulterated. She sent it for a laboratory test which confirmed that the Ghee is adulterated. State any six reliefs available to Reena, if she complains and the consumer court is satisfied about the genuineness of the complaint.



Explain the following rights of a consumer to safeguard his interests:
(i) Right to be informed
(ii) Right to consumer education
(iii) Right to safety



State any six functions of consumer organisations and NGOs for protecting and promoting the interests of consumers.



'Alfa Ltd.' was dealing in renewable energy. To get the business, the team leader and his team to travel to different states to give presentation to their clients. As per the policy of the company, the leader used to travel by air, whereas his team travelled by road/train. It was not only time consuming but also at time forced female team members to travel alone.
As a result, the subordinates were not acting in a desired manner to achieve organisational goals. The CEO came to know about it He called the team leader, discussed the matter with him and decided to change the travel policy of the company. It was decided that all the members including the leader would travel together in future and would usefully utilise the travelling time in discussion with the subordinates about presentation to be given to the clients. This made a positive impact and every member of the team started acting in a manner as desired by the team leader. Slate the features of the element of the function of management used by the CEO.



Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.
Where can Anita file a complaining against the seller of book?
 Give reason in support of your answer. Also, explain who is a 'consumer'.



State any six reliefs available to a consumer under the consumer protection Act,1986.



Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manuj exercised. 



State any three functions performed by non-governmental organisations for consumer protection.



Explain the following Rights of consumers:
(i)Rights to consumer education
(ii)Right to choose



Ashima purchased a bottle of tomato-sauce from the local grocery shop. The information provided on the bottle was not clear. She fell sick on consuming it She filed a case in the District Forum under Consumer Protection Act and got the relief.
(a) Identify the important aspect neglected by the marketer in the above case.
(b) Explain briefly the functions of the aspect identified in (a) above.



Mention the redressal agencies under the Consumer Protection Act.



Match the following
List-I:List II



Give the constitution of the District Consumer Disputes Redressal Forum under the Consumer Protection Act, $$1986$$.



'RO Youth Club' organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So, the RO Youth Club members decided to clean the premises. During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical, safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest 'control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contacted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club field a case in the consumer court. 
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company
(a) State any six directions that might have been issued by the court.
(b) Identify any two values that are being communicated by RO Youth Club to the society.



Explain briefly any two rights which Sumit could have exercised had he fulfilled his responsibility identified in part(a).



State the protective functions of Securities and Exchange Board of India.



Explain briefly any two points of importance of consumer protection from the point of view of a business.



State the responsibility which Sumit had to fulfil as an aware consumer to get the services of the company.



Distinguish between the following.
District forum and State commission.



Write only a word or a phrase or a phrase or a term which can substitute the following statement.
A consumer dispute redressal agency that handles claims of more than Rs. $$1$$ (one) crore.



Explain the following Principles of management, as advocated by Henry Fayol:
Unity of command



Select the proper option from the options given below and rewrite the sentence:
Government has established__________ to settle consumers' disputes by compromise.



State with reason, whether the following statement is True or False:
Consumer Protection Act is not a blessing for the consumers.



Answer the following question:
State the rights of consumers.



Write a word or a phrase or term which can substitute the following statement:
A consumer dispute redressal agency that handles claims upto rupees twenty lakhs.



Name the three consumer grievance agencies.



Name any two consumer rights.



Which consumer right gives the business firm freedom to set up their own consumer services and grievance cell.



Sandeep purchased a Diesel Car for Rs. 7 lacs from an Automobile Co, and found that engine is defective. Despite many complaints the defect was not rectified. Suggest to him the appropriate authority where he can file the complaint under Consumer Protection Act.



Name the employees' organisation protecting their rights.



State with reasons, whether the following statement is True or False:
The Consumer Protection Act was passed in the interest of the sellers.



Write short note on the following:
Rights of Consumers.



Can a consumer file a complaint in consumer court without having the cash memo?



Explain any two points of responsibilities of a consumer.



'RO Youth Club' organised a visit of its members to an Old Age Home to inculcate the habit of social work among them. The visit revealed that the living conditions of the inmates of the Old Age Home were not hygienic. So, the RO Youth Club members decided to clean the premises. During their cleanliness drive, they realised that the Old Age Home also required pest control. But some of the inmates of the Old Age Home were reluctant for it because they believed that the pest control may create health problems for them. RO Youth Club, therefore, decided to provide ethical , safe and odourless pest control. They showed to the inmates of the Old Age Home a pamphlet of the proposed pest control product which promised easy, inexpensive and long-lasting pest control. The inmates happily agreed and the pest control was carried out. The effect of the pest control started wearing off after a fortnight. RO Youth Club contracted the pest control company which kept on postponing their visit. After waiting for a month, RO Youth Club filed a case in the consumer court.
The consumer court was satisfied about the genuineness of the complaint and issued necessary directions to the pest control company..
 (a) State any six directions that might have been issued by the court.
(b) Identify any two values that are being communicated by RO Youth Club to the society.



State any two reliefs that the Consumer court can grant to consumers in case of genuine complaints in each of the following situations:-
(i) Divya was charged more than the printed maximum retail price (MRP) for a bottle of water.
(ii) Clara was sold a car with a defective engine.
(iii) Antony suffered injury while using newly bought defective electric heater.



Give names of two consumer organisations.



"Bhuvan, who was a vegetarian went to a snack bar for having French fries and later found out that it had nonvegetarian content. Neither the advertisement nor the packing of the product displaced that the product has nonvegetarian content. Will Bhuvam be able to claim compensation. which right of the consumer is violated".



Suggest any two remedies available under Consumer Protection Act



Rajiv, a consumer purchased medicines without noticing the date of expiry. He also did not obtain the cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons to support your answer.



Aman, a degree holder in Entrepreneurship came to know about Piplantri Village located in Rajasthan, where in 2006 an initiative was started, in which 111 trees are planted every time a girl child is born.
To keep termites away from the trees the villagers have planted 2.5 million. Aloe Vera plants around the trees. This has turned the village into an oasis, as the planting of trees led to higher water levels.
Aman decided to visit the village to start a business unit, for the processing and marketing of Aloe Vera into juices, gels and other products.
However, on visiting village Aman found that the villagers were suffering exploitation at the hands of local merchants who were engaged in unscruplous, exploitative trade practices like hoarding and black marketing of food product sand also selling unsafe, adulterated products to the villagers
After looking at their plight instead of a business organisation he decided to set up an organisation for the protection and promotion of the consumer interest of the villagers. 
State the functions that the organisation established by Aman will be performing (Any six points).
 



Himesh after completing his graduation started working with a multinational company in Delhi. But due to till health of his parents he had to go back to his village. There he noticed that the villagers were literate but ignorant about their rights. Many vegetable vendors were using stones as weights to sell their vegetables. Some shopkeepers were selling food items without having 'FPO mark'. Villagers did not find anything wrong with these practices. So to create a awareness among villagers Himesh decided to publish a weekly Journal 'Jan Jagriti'. State the 'Right' which Himesh has exercised by doing so.



'Grahak Shakti', an NGO organized a workshop to discuss various issues relating to consumers. During the discussion, one of the members drew attention towards the exploitation of consumers due to defective and unsafe products, adulteration, black marketing, hoarding etc. To this another member argued that consumers themselves are responsible as they do not raise collective voice against the exploitation. The Chairperson of the organisation was of the opinion that it was also the duty of the businessman to take care of the interests of various stakeholders. Business organisations earn money by selling goods and services to consumers. So the interests of the stakeholders have to be well take care of.
State three points that highlights the need for consumer protection as discussed in 'Grahak Shakti's workshop.



Sirajuddin purchased a car for Rs.15 lacs from an automobile company and found that its airbags were defective. After many complaints with the company that went unheard, he filed a case in the District Forum. He was not satisfied with the order of the District Forum. He then appealed before the State Commission and on being dissatisfied with the orders of State Commission, he appealed before the National Commission. Sirajuddin was not satisfied with the order of National Commission.
Suggest him the highest authority where he could appeal against the decision of the National Commission.



On the occasion of 'Dhan Teras' Mr. Aakash went to market for purchasing utensils. He bought pressure cooker from a shop. The shop was overcooked on the festival, so he did not obtain the cash- memo for the purchase and did not check its certification. Next day, his wife used the cooker, which burst and his wife suffered injuries.
(i) Identify and explain the Consumer liabilities which have not been discharged by Mr. Aakash
(ii) Mention the values which have been ignored by the seller as well as of Mr. Aakash.



Rama, who was a vegetarian, went to a bakery and bought a vanilla cake. On reaching home. She found that it had non-vegetarian content. Neither the advertisement nor the packaging of the product displayed that the product had non-vegetarian content. Will Raman be able to claim compensation? Which right is violated here?



A farmer purchased seeds worth Rs. 20,000 from 'Bharat Fertilizers" for agricultural purposes. The seeds were very costly as they were of the hybrid variety. After 6 months he noticed that the agricultural produced was not upto expected standard. He reported this matter to the seller, but he refused to accept the liability. 
Mention the redressal agency in which he can file a complaint.



On securing 95% marks in class XII, Ram's father gifted him a gold chain. But after 2 months, Ram noticed that the gold chain was losing the shine. He checked the mark on chain and found that it was not a proper hallmark (BIS). He lodged a complaint in the district forum, which rejected it. Not satisfied by the decision of district forum, he was very much disturbed and after 45 days, he decided to appeal further. 
Can Ram appeal against the decision of the district forum? Give reasons in support of your answer. Explain feature of district forum.



Tanya purchased some household goods from a 'General Store'. On reaching home, she found that one face cream (Rs. 250) had not been billed. She became happy that, she got it without paying for. After checking the expiry date and other details, she started using it. Her face burnt due to the use of cream.
(i) Where should Tanya file the complaint for the cream? Justify.
(ii) Which values have been violated here?



Mukul purchased a house for Rupees 30 lakhs from a housing company and found it being defective. Despite many complaints the defect was not rectified. He filed a complaint in the state commission but was not satisfied with the order. Where can be appeal and in how many days.



Sonu purchased a medicine from 'Alpha Medical Stores' for his wife had stomach pain. But even after giving the medicine, wife's condition did improve and she had to be admitted to a nearby hospital for treatment. Doctors on examination found that the medicines given to Sonu's wife were spurious. Sonu complained about this to 'Alpha Medical Store'. As result Alfa medical decided to file a complaint against the manufacturer in the consumer court. Can Alpha Medical Store lodge the complaint? 
Give reason.



Naresh purchased a 'BMW' car for Rs.50,00,000 on instalments. He found that the engine of the car was defective. Despite many complaints to 'BMW Motors', the defect was not rectified. He filed a complaint in state commission but was not satisfied with its order. 
Where can he appeal and within how many days?



Neha's elder brother purchased "I-phone 6-Apple" mobile phone for S. 65,000 without cash memo from one of his friend-an authorised dealer with a guarantee that the mobile phone will be replaced with a new one if any of its parts become defective within 1 year from the date of purchase. Within 1 month, the mobile stopped working. When Neha's brother approached his friend for replacement of mobile, he refused. Name the redressal agency under the consumer protection act where Neha's elder brother can file the complaint.



Name the Consumer Court where the complaint will be filed by the consumer.



Name two Indian mass media programmes/ TV commercials based on consumer awareness.



The earlier approach of Caveat Emptor which means, "let the buyer beware" has now been changed to what?



Name the quality certification mark used in case of fruit products.



To publish a magazine under the title Upbhokta Jagran is the example of which consumer right?



Anita purchased a book from 'Satish Book Stores'. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would change the same. After a week the seller informed Anita that the publisher had refused to change the book.
Where can Anita file a complaint against the seller of book? 
Give reason in support of your answer. Also explain who is a consumer.



On Sorika's birthday her mother gave her a pair of gold ear-rings. After one month Sonika observed that the ear-rings are losing their shine. She checked the mark on the ear-rings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she fined a complaint in the district forum which rejected it. Not satisfied by the decision of district forum, she was very much disturbed and after two months decided to appeal further.
Can Sonika appeal against the decision of the district forum? 
Give reason in support of your answer.



Name the products to which the following quality certification marks are associated.
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What are two major activities of Bureau of India Standard Act?



'Sehaj bought Teak wood furniture for his drawing room from "Akshay Decors" of Kirti Nagar, Delhi for Rs. 4 lakhs. At the time of purchase the firm assured Sehaj about the best quality of the said furniture and gave 2 years warranty starting  that if anything goes wrong, the firm shall replace it with a new one or refund the purchase amount. But the dining table and chairs started developing cracks at various places and the polish' became very dull within 30 days of purchase. Sehaj reported the matters to the firm and requested a number of times to replace the furniture. The firm neither paid attention to these requests nor replaced the furniture.
(i) Identify the consumer rights which have been violated by the furniture manufacturer. 
(ii) Where can Sehaj lodge complaint for this?
(iii) Mention the value (2) which have been violated by the firm.



The owner of a restaurant is charging Rs.30 for a bottle of water to the customer. Whereas the MRP of the bottle is Rs.One of the consumers objected to it but the owner did not agree and continued with that malpractice.
(i) What are the possible reasons that other consumers are not agreeing
(ii) Which right of the consumer can remove this ignorance of the consumer?



Explain the redressal mechanism available to consumers under the Consumer Protection Act, 1986.



Enumerate the various acts passed by the government of India which helps in protection of consumer interest.



Explain the 'Right to Safety'.



Radha found a worm crawling out of newly opened tetra pack of a juice manufactured by a reputed company, Zest Ltd., She went back to the shopkeeper from whom the pack was purchased who directed her to call up the customer care centre. When all her efforts failed, she went to a consumer activist group to seek help. The group decided to help Radha and take measures to impose restrictions on the sale of the firm's products of the particular batch and urge customers to refrain from buying the products of the company, Zest Ltd lost its image in the market. The CEO gives the responsibility of bringing back the lost image of the company to a Manager.
(a) Identify the concept of Marketing Management which will help the Manager getting the firm out of the above crisis.
(b) Also explain the role of above-identified concept by stating any two points.



Explain following rights of consumer:-
(a) Right to safety (b) Right to consumer education.



Give one relief available to a consumer who suffers due to the consumption of an expired date medicine.



Describe briefly the features of state commission.



Himanshu purchased a new car from 'Galaxy motors' for Rs 25 lakhs. he was offered free insurance for the first years and three free servicing to be availed after the card had covered 5,000 km, and 15000 km respectively. When Himanshu took the car for the first free servicing , he was told that the car was not new and first services had already been available on this car. He felt cheated and filled a complaint in the state commission. Being not satisfied with the decision of the state commission, after two months he decided to file an appeal against it.
Can Himanshu appeal against the decision of the state commission? GIve reason in support of your answer



Enumerate the various acts passed by the government of India which help in protection of consumers' interests.



Answer the following question in $$15$$ to $$20$$ sentences.
State any five features of district forum.



Explain any four points of importance of 'Consumer protection' from the point of view of business.



Answer the following question in $$15$$ to $$20$$ sentences.
Write in brief the importance of consumer protection.



Answer the following question in $$2$$ or $$3$$ sentences.
Mention any two needs of consumer protection.



Answer the following question in $$2$$ or $$3$$ sentences.
Write any two Rights of consumers.



Answer the following question in a sentence or a word.
When was Consumer Protection Act enacted?



Answer the following question in $$2$$ or $$3$$ sentences.
Write any two differences between District consumer forum and State Consumer Commission.



Answer the following question in a word or a sentence.
Who can file a complaint in consumer court?



Answer the following question in a sentence or a word.
When is consumer rights day observed?



What is meant by a 'consumer'? as per the provisions of Consumer Protection Act, 1986? 



Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman's residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.
State the consumer right which Suman exercised. 



State any eight reliefs available to the consumer, if the court is satisfied
about the genuineness of the complaint.



Answer the following question in $$10$$ to $$12$$ sentences.
State any four consumer responsibilities.



Write a word/ Phase /term which can substitute the following statements:
The right of a consumer which allows him to express his views



Define a Consumer according to the provisions of the Consumer
Protection Act, 1986.



Who can file a complaint under Consumer Protection Act?



Write short notes on the following.
Importance of consumer protection.



Class 12 Commerce Business Studies Extra Questions