Directing - Class 12 Commerce Business Studies - Extra Questions

Name the function of management that recognizes the importance of every single person employed by an organization.



Short Answer Type Question:
Define motivation.



Very Short Answer Type Question:
Define Motive, Motivators.



Very Short Answer Type Question:
Give any three elements of directing.



Long Answer Type Question:
Explain different financial and non-financial incentives used to motivate employees of a company. 



Long Answer Type Question:
What are the common barriers to effective communication? Suggest measures to overcome them. 



Short Answer Type Question:
What are the elements of directing?



Short Answer Type Questions:
Explain different network of grapevine communications. 



Very Short Answer Type Question:
Explain in brief measures which can be used to remove barriers to effective communication. 



Long Answer Type Question:
Discuss Maslow's need Hierarchy theory of motivation.



Short Answer Type Question:
What is informal communication?



Short Answer Type Question:
What are semantic barriers of communication? 



Very Short Answer Type Question:
Explain diagonal communication with example.



Short Answer Question:
What is formal communication? How is it different from informal communication? 



Short Answer Questions :
What do you mean by Noise'? How does it interfere in communication process?



Very Short Answer Type Question:
Explain in brief any three features of Motivation. 



Very Short Answer Type Question:
Briefly explain the meaning of motivation. 



Very Short Answer Type Question:
State any three types of needs which govern human motivation. 



Very Short Answer Type Question:
Show the process of communication through a diagram. 



Very Short Answer Type Question:
Explain briefly any three barriers to effective communication.



Very Short Answer Type Question:
Explain the communication network. How does it work?



Very Short Answer Type Question:
Explain meaning of formal communication.



One Mark Question:
State the element of directing which helps in implementing the principle of 'Scalar chain'. 



Short Answer Question:
State various principles of Directing.



Short Answer Questions :
Explain in brief four elements of directing. 



One Mark Question:
State any one characteristic of directing. 



Long Answer Question:
Define the term communication and differentiate between formal and informal communication. 



Short Answer Questions :
Give any four characteristics of communication process. 



Long Answer Question:
"Money is the only motivator." Do you agree with this statement?



One Mark Question:
Explain in one sentence how direction is an executive function of management.



Long Answer Question:
What is the meaning of motivation? Describe the importance of motivation. 



Long Answer Question:
Explain in brief, various financial and non-financial incentives.



One Mark Question:
Why is informal system of communication generally referred as the 'grapevine communication'? 



One Mark Question:
Define 'communication'.



Three Marks Question:
Give any three distinctions between 'Financial' and 'Non-Financial' incentives.



One Mark Question:
Give the meaning of 'motivation' as an element of directing.



One Mark Question:
Which needs are referred to as belonging needs? 



One Mark Question:
Name the term used in management which stimulates people to take up work voluntarily.



Three Marks Question:
What is meant by financial incentives? State any two 'financial incentives. 



Three Marks Question:
There are some barriers in communication, which are concerned with encoding and decoding of message. State any three such barriers.



Three Marks Question:
There are some barriers in communication which are concerned with organisational structure and rules and regulations. State any three such barriers. 



Three Marks Question:
What is meant by 'non-financial incentives'? List any two non-financial incentives.



Three Marks Question:
Explain any three points that highlight the importance of directing function of management.



Six Marks Question:
The barriers to effective communication exist in all organisation to a greater or a laser degree. State any six measures to overcome these barriers.



Five Marks Questions :
Money is not the only motivation. Then what else is required to motivate employees? Explain by giving any four points.



Name the process of stimulating people to action to accomplish desired goals.



What is meant by feedback in communication process?



Six Marks Question:
Explain any four psychological barriers of communication. 



"Better human relationship" is one of the advantages of which type of communication? Explain any three importance of such communication.



Maslow's need-hierarchy theory is considered fundamental to understand motivation. Explain the role of need-hierarchy in motivation. 



Name the communication barrier in which a message is decoded differently by different people.



Three Marks Question:
What is meant by 'Motivation'? Explain Maslow's need hierarchy theory of motivation.



Himanshu and Shilpa are working in the same organisation but in different departments one day at lunch time Shilpa informs Himanshu that due to computerization many people are going to be retrenched soon from the organisation. Name which type of communication is this? 
State any two limitations of this type of organisation.



Communication originally drafted in English has been very poorly translated in Hindi. 
Name the type of barrier to effective communication and explain any other two barriers of this type.



Mr. Nath, a recently appointed production manager of Suntech Ltd. has decided to produce jute bags instead of plastic bags as these are banned by the government. He set a target of producing 1000 jute bags a day. It was reported that the employees were not able to achieve the target. After analysis he found that employees were demotivated and not putting in their best for achieving the target. Mr. Nath's behavior is good towards the employees. His attitude is always positive. So he announced various incentive schemes for the employees like:
Installing award or certificate for best performance. Rewarding an employee for giving valuable suggestions.
Congratulating the employees for good performance.
(a) Identify the functions of management highlighted in the above paragraph.
(b) State the' incentive' under which the employees are motivated.
(c) State any two values which the production manager wants to communicate to the society by his work and behaviour.



Sadaf is the Chief Executive Officer of a reputed company. She introduced appropriate skill development programmes and a sound promotion policy for the employees of her company. To motivate and retain the best talent in the company, she designed the jobs of the managers to include greater variety of work content. Identify and explain the two incentives introduced by Sadaf to motivate the employees of her company.



Umang Gupta is the Managing Director of Denver Ltd. The company had established a good name for itself and had been doing well. It was known for timely completion of orders. The Production Manager, Ms. Kanta was efficiently handling the processing of orders and had a team of fourteen motivated employees working under her. Everything was going on well. Unfortunately she met with an accident. Umang knew that in the absence of Ms. Kanta, the company may not be able to meet the deadlines. He also knew that not meeting the deadliness may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of orders was planned. Everybody agreed to work as team because the behaviour of Umang Gupta was positive towards the employees of the organisation. Hence everyone put in extra time and efforts and the targets were met on time. Not only this, Umang visited Ms. Kanta and advised her to take sufficient rest.
(a) Identify the leadership style of Umang Gupta and draw a diagram depicting the style.
(b) State any two values highlighted by the behaviour of Umang Gupta.



What financial and non-financial incentive can the company use for employees and agents separately to motivate them? 
What benefits will company get from them?  



M/s Beta Ltd. deals in consumer goods. It employs 100 workers and 10 operative managers who give guidance and support to the workers while operating the machinery. The company has a policy of granting leave as per the requirement of the workers. Workers are generally granted leave on festivals and special occasions. Recently on Puja festival, it received a big order. Workers are keen to take Puja holidays while management is pressing hard for overtime. This matter was placed before the Personnel Manager who called the meeting of operative managers and workers to inform them about the changes in the incentive plan which states payment of double wages for working overtime and triple wages for working on holidays. Workers without any pressure voluntarily took limited holidays and were able to increase their earning by working overtime and on holidays. During Board of Directors meeting, Personnel Manager was asked to update the management for achieving higher output, meeting timely supplies without any confrontation with workers. Personnel Manager replied,  "I just used a carrot with no sticks approach".
By quoting the lines from above paragraph state any two elements of directing.



Suggestions and reactions are included in which type of Formal Communication?



The greatest number of managerial level in an organisation makes it more complex. 
This statement is about which type of organisational barrier to communication?



Avdhesh is the Managing Director of Delta Ltd. The company had established a good name for itself and had been doing well. It was known for timely completion of orders. The Production Manager Ms. Priyanka was efficiently handling the processing of orders and had a team of ten motivated employees working under her. Everything was going on well. Unfortunately, Priyanka met with an accident. Avdhesh knew that in the absence of Priyanka, the company may not be able to meet the deadlines. He also knew that not meeting the deadlines may lead to customer dissatisfaction with the risk of loss of business and goodwill. So, he had a meeting with his employees in which accurate and speedy processing of orders was planned. Everybody agreed to work as a team because the behaviour of Avdhesh was positive towards the employees of the organisation. Everyone put in extra time and efforts and the targets were met on time. Not only this, Avdhesh visited Priyanka and advised her to take adequate rest. 
(a) Identify the leadership style of Avdhesh and draw a diagram depicting the style.
(b) Also, identify any two values highlighted by the behaviour of Avdhesh.



$$\boxed {\quad \quad \quad \text{NOTICE} \\ \text{A meeting of all supervisor} \\ \text{is scheduled on 18th May, 2014} }$$

This Notice Board was placed in reception area of ABC Ltd. The notice placed here did not mention clear specification regarding the time. This resulted in ambiguity of message. Which barrier of communication is 'referred to' here?Explain any three other forms of barriers'of effective communication.



The psychology lecture of MBA students of 'Ikon Institute' was going on. The lecturer discussed that some employees have the desire for status or ego of self-respect and recognition.
Some have the desire to be what they want to be.
Some aspire for acceptance and sense of belongingnes
some need defence against unexpected problems in future.
Identify the topic of psychology lecture.
Identify the desires of employees discussed above along with how can a manager fulfill such desires respectively. 



Subermanyam is a newly appointed Human Resource Manager in Times Ltd. in Punjab. He is a Tamilian basically. He is good in Tamil and English. Most of his subordinates belong to Punjab and they are not very much fluent in English. He feels it much difficult to make them understand his instructions.
identify the concerned communication barrier.
State the category of such barrier.
Explain any other category of same bather. 



'Dr. Plus Ltd'. a company manufacturing pharmaceuticals organised a seminar for the lower level team of "Production Department". The resource person emphasized on the following points: In order to realise organisational goals, the supervisor must have the ability of Influencing people to strive willingly for mutual objectives. He should possess the art of transferring facts, ideas, feelings, etc. from one person to another and making them understand. He needs to monitor the progress of routine work of the subordinates and guide them properly. He has to identify what excites people to work for the attainment of a desired objective so as to induce them to act in a desired manner.
Which functions of management are referred in the above?
Identify quoting lines, the elements of one of the functions referred in above para.



You are a soft skill trainer who trains people in their speaking and writing skills. What ideas can you give to the trainees about improving the communication effectiveness? 



Manoj is working as a supervisor in Galaxy Ltd. He listens to worker's suggestions and grievances. He rewards the workers for good suggestions and handles the grievances timely. He insists on free flow of communication to solve the conflict among management and workers. While scheduling the duties, he also consults the workers.
Explain functions performed by Manoj as supervisor by quoting lines from the above paragraph.



Kareens is working in an MNC She has been given an option to buy the shares of the company at an amount less than the market price because of her performance as an incentive. Katrina has been awarded "Employee of the month" award. Which forms of incentive is being referred here?
Explain the incentives along with any other three incentives.



Following communications indicate barriers to effective communication. Identify them and also mention the measures to be taken to improve the effectiveness of communication:
(a) The National Sales Manager during his visit to the southern zone spoke to the sales managers in Hindi. 
(b) During a meeting, the manager was addressing to the problem of competitors' pricing policy. The two executives were busy talking to each other about their plans for the upcoming long weekend. The manager got distracted and forgot to inform the major changes in company's pricing policy.
(c) Mohit prefers to stay away from his boss. He is always scared of what if his boss does not approve his suggestions.
(d) The sales manager while addressing to fresh graduates explained the threats and opportunities company was facing. He used lot of technical words which he had learnt in his MBA classes.
(e) Sonu Garments Ltd. follows scalar chain very strictly. 
No employee (whatsoever may be the emergency) is allowed to divert from the defined path of communications. 



Raju is good orator, but he lacks in good listening skills. Due to it, he does not listen to the instructions given by supervisor carefully and completely. Therefore, he doesn't complete the work as per her given instructions.
Identify the concerned communication barriers.
State the category of such barriers.
How such barriers can be mitigated? 



Ekta is a very strict foreman. She punishes late corners by reporting negatively in observation reports of workers. Due to which the wages of those workers who come late, decline considerably. Which kind of motivation is applied by Ekta? Do you think, by doing so, the late comers can be regulated? Explain.



How can informal communication help to supplement formal communication model given by you in question 4? 



What is meant by 'Decoding' as an element of communication?



Bhuvan was working as a clerk in Hindustan Ltd. since last three and a half years. He was working with full diligence.His boss noticed his performance and gave him "Confirmation letter". Which kind of Bhuvan's need was satisfied?



Smita had been working as an assistant manager with 'Johnson Enterprises' for the last ten years. She was very popular amongst her colleagues because of her commitment and dedication towards the work. When the manager senior to her retired, all her colleagues thought that now Smita would be promoted. But to everyone's surprise the vacant post was filled by an outsider, Mrs. Rita. Smita felt demoralized and her performance started declining. She would abstain herself often and could not meet her targets. Mrs. Rita was a good leader, who would not only instruct her subordinates but would also guide and inspire them. She noticed Smita's behavior and felt that her performance could be improved. She started involving Smita in decision making-issues related to the organisation and made her a part of high level joint-management committee. Smith was now punctual in office and her performance started improving.
(i) Identify the function of management being performed by Rita.
(ii) Name the element of the above function of management which helped Rita to improve Smith's behaviour.
(iii) State any three features of the element identified in above.



ABC Ltd. is not able to achieve its objective on analysing. They found that employees were not given their best, so he decided to announce an incentive plan, which offers various incentives to employee workers at different level for achieving their target.
(i) Which element of directing is used by manager?
(ii) Suggest incentives suitable for:
     (a) Employees operating at lower level.
     (b) Employees operating at higher level.



Mr. Shubhendu Bose is the owner of 'Bikmac Enterprises' carrying on the business of manufacturing various kinds of biscuits. !was a lot of discontentment in the organisation and the targets were not being met He asked his son, Naval, who had fitly completed his MBA, to find out the reason. Naval found that all decision making of the enterprise were in the hands of ether. His father didn't believe in his employees. As a result both the employer and the employees were not able to understand each others message in the same sense. Thus, the employees were not happy and targets were not met.
(a) Identify any two communication barriers because of which Bikmac Enterprises was not able to achieve its target.
(b) Sate one more barrier each of the types identified in (a) above.



Rajiv is working as Personnel Manager in a company. The speciality of the company is that financial position of all the employees is good. The employees working here are honest, punctual and hardworking. The CEO of the company asked him to suggest a method of motivation. The CEO asked him to suggest a method which is happily accepted by all the employees.
Rajiv spoke to many employees in this connection. Some employees suggested give more importance to individual autonomy, another suggested good performance should be appreciated another group suggested to award, certificate, trophies to recognise the good performance. Mr. Rajiv mixed all and suggested a method of motivation to CEO. The CEO happily accepted that and it was immediately implemented. Within few days the company's growth rate appeared to have become fast.
(a) Identify the functions of management indicated in the above paragraph.
(b) Which motivation methods were suggested by different group of employees.
(c) Which motivation method combine all the above stated and was suggested by personnel manager.
(d) State the values followed by Rajiv.



Mr. Bhuvan is the marketing manager of the company manufacturing designer clothes. One day in the morning while leaving home, he had a quarrel with the person in the neighbourhood. That person abused his family and threaten to harm the family. Mr. Bhuvan got very upset and worried. On the same day a meeting was organised in the office to finalise the design according to market demand and taste and fashion of the customers. Mr Bhuvan could not pay attention to the discussion as he was thinking about the quarrel only.
(a) Identify the type of barrier to communication mentioned in the above para.
(b) State any other two barriers of same category.



Mr. John faced lot of problems regarding the policy on teaching. He directly consulted the principal about his problem ignoring the Headmistress who is immediate superior of Mr. John as he feels more free to communicate with principal.
(i) Name the pattern of communication followed by Mr. John.
(ii) State any other two patterns.



Rahn is an engineer in Jacob Ltd. He works very hard and it is observed by Production Manager. But he never appreciates the efforts of Mr. Rahul.
Name the element of Direction not exercised by production Manager. 



Arun is working in a multinational company in Gurgaon. He was running temperature for the last many days. When his blood was tested, he was found positive for dengue with a very low platelet count. Therefore, he was admitted in the hospital and a blood transfusion was advised by the doctors. One of his colleagues sent a text message about it to his immediate superior Mr. Narainr. Mr. Narain' in turn sent a text message to the employees of the organisation requesting them to donate blood for Arum When the General Manager came to know about it, he ordered for fumigation in the company premises and cleanliness of the surroundings. (a) From the above para quote lines that indicate formal and informal communication. (b) State any two features of informal communication. (c) Identify any two values that are being communicated to the society in the above case. 



'Viyo Ltd.' is a company manufacturing textiles. It has a share capital of Rs $$60$$ lakhs. The earning per share in the previous year was $$Rs. \,0.50$$. For diversification, She company requires additional capital of $$Rs. \,40$$ lakhs. The company raised funds by issuing $$10 \%$$ debentures for the same. During the current year the company earned profit of Rs $$8$$ lakhs on capital employed. It paid tax @ $$40 \%$$. 
(a) Slate whether the shareholders gained or lost, in respect of earning per share on diversification. Show you calculations clearly. 
(b) Also, state any three factors that favour the issue of debentures by the company as part of its capital structure. 



'Steelo Ltd.' decided to set-up its steel manufacturing factory in the backward area of Orissa where very less job opportunities were available. People of that area welcomed this effort of 'Steelo Ltd.' To attract people to work in its factory it also decided to Steele many other facilities like school, hospital, market etc. in the factory premises.
'Steelo Ltd.' started earning huge profits. Another competing company asked Rs production manager 'Aslam' to investigate the reasons of earning huge profits by 'Steelo Ltd.'
Aslam found that in both the companies there was systematic coordination among the various activities to achieve organisational goals. Every employee knew who was responsible and accountable to whom, The only difference was that in his organisation communication took place only through the scalar chain whereas 'Steele Ltd.' was allowing flow of communication in all the directions as per the requirement which lead to faster spread of information as well as quick feedback. 
(a) Identify the type of organisation which permits 'Steelo Ltd.' the flow of communication in all the directions
(b) Slate another advantage of the type of organisation identified in (a) above.
(c) State any two values which 'Steelo Ltd.' wanted to communicate to the society.



Write Short answers for the following:
Explain the rights and powers of Directors.



Anoop Gaur started 'Cat's Eye', a company for providing cyber security solutions to businesses. Its objective is to prevent, detect, respond to cyber attacks and protect critical data. He was a hardworking software engineer and an expert in cyber security. His reputation grew by leaps and bounds as he was not only a person of integrity but also did his work with utmost honesty and sincerity. The business started growing day by day. 
He was delighted when he was offered a big project by the Ministry of Science and Technology. While working on the project he found that the volume of work made it impractical for him to handle all the work by himself. Therefore, he decided to expand the team. The company maintained a close liaison with an engineering college in the State. During a campus placement, Aarav and Pranshi were appointed to work for the new project. 
He found the new employees capable, enthusiastic and trustworthy. Anoop Gaur was thus, able to focus on the objectives and with the help of Aarav and Pranshi, the project was completed on time. Not only this, Anoop Gaur was also able to extend his area of operations. On the other hand, Aarav and Pranshi also got opportunities to develop and exercise initiative.
(a) Identify and explain briefly the concept used by Anoop Gaur in the above case which helped him in focussing on the objectives.
(b) Also, explain any four points of importance of the concept identified in part (a). 



Three Marks Question:
Explain briefly any three semantic barriers to communication.



Explain the need for monitoring mechanism.



Write about kinds of Directors Meetings.



Write Short answers for the following:
What are the duties of a Managing Director?



Identify the incentive provided by 'Goodcare Hospitals' to its doctors through running trophies.



Which need of the doctors will be satisfied through the incentive identified in part (a)? State.



Match the correct pairs.



Can you explain Maslow's theory of Motivation?



What is the minimum and maximum Bonus under the "Payment of Bonus act 1965".



An employee who has rendered continuous service for 3 years is liable to get Gratuity?



Under EPF wages/salary means?



Contribution of employee in Employee Provident Fund and Pension Fund?



Why career promotion cannot be used as a motivator?



What do you find motivates you the most?



Tell me the contribution of employee and employers under_Employee's State Insurance Act -1948.



Under the Payment of Wages Act, 1936, what is the rule for deduction from duties for unauthorised absence: Sec. 9.



Who is entitled for bonus under the Payment of Bonus Act, 1965?



Who is eligible for becoming member of Pension Fund?



What is ESOPs?



What is the provision of leave under Maternity Benefit Act, 1961?



What is Theory X and Y?



If a woman is working in an establishment from the last two months and during, the twelve months immediately preceding the date of her expected delivery, then is she entitle to receive maternity benefit, under Maternity Benefit Act. 1961?



Solve.
X of Agra sends a letter by post to Y of Delhi offering to sell his car for Rs. 1,00,000. This letter, is posted on 1st January and reaches Y on 7th January Y sends his acceptance by post on 10th January but X receives this letter of acceptance on 15th January.
Answer each of the following questions.
(a) When is the communication of offer complete?
(b) When is the communication of acceptance complete as against the offerer?
(c) When is the communication of acceptance complete as against the acceptor?
(d) If X sends a telegram on 8th January revoking his offer, and this telegram reaches Y before the letter of the acceptance is posted. Is revocation of offeris valid?
(e) If Y sends a telegram on 14th January revoking his acceptance and this telegram reaches X before the letter of acceptance is  received by X. Is revocation of acceptance is valid? 



Define motivation. Briefly explain any four characteristics of motivation.



Answer briefly:
Explain the principle of Authority and Responsibility, as laid down by Henry Fayol.



Briefly explain any six reason for the rising need for efficient communication.



Answer briefly the question:
Bring out the significance of using grapevine as a channel of communication in an organization



Answer briefly the following question.
List the components of a communication process.



Answer the following question:
Explain any four objectives of communication.



Explain any three barriers to Communication.



Answer briefly the question:
Name any four non-monetary incentives that may be used in an organisation.



Answer briefly the following question.
Enumerate any four human needs according to Maslow's hierarchy.



Answer briefly the question:
Briefly explain what is mean by letter of enquiry. Which letter is written in response to it?



Write a short note on the Halsey Plan of Incentive.



Explain the first three needs as per the Maslow's Hierarchy of Human Needs.



Explain four major differences between Halsey and Rowan plans of incentive.



Three Marks Question:
Explain any three assumptions of Maslow's need hierarchy theory. 



Three Marks Question:
There are some barriers in communication which are concerned with the state of mind of both the sender and the receiver. State any three such barriers:



Three Marks Question:
Explain briefly any three personal barriers to communication.



Three Marks Question:
Explain briefly any three organisational barriers to communication.



Short Answer Questions :
'Directing is the heart of management'. Do you agree? Give reasons to support your answer.



Explain Maslow's Need Hierarchy Theory.



One Mark Question:
Why is motivation called a complex process? 



Three Marks Question:
Explain briefly any three measures to overcome the communication barriers.



Long Answer Question:
Explain 'Profit sharing', 'co-partnership and suggestion system' as monetary incentive:



Which element of Directing induces and encourage employees to follow plan on their own? Explain the meaning of that element.



Name the functions of management which:
Inject life in the organisation.
Ensure work accomplishment as per plan.
Initiate action in the organisation.



On Annual day of the company, all departmental heads were having dinner with their terms. Production Manager Mr. Siddharth and his supervisor Mr. Ali were also there. Mr. Ali told Mr. Siddharth about the problems faced by workers due to the bad condition of machines. According to him major repairs and replacements of worn out parts were required. Later on, Production Manager made efforts to find out the actual position and found the same situation as described by Mr. Ali. He conveyed the matter to higher authorities who went for overhauling of machinery. As a result, productivity increased by almost 20%.
Top management awarded a cash prize of Rs. 25000/- to Mr. Ali on the next Annual day.
Identify the kind of communication which took place between Mr. Siddharth and Mr. Ali.
What step was taken by top management to improve the situation.
Name and explain the kind of incentive which was given to Mr. Ali.
State two values which are evident from the way of working of company. 



Explain by giving any four points, how supervision is an important element of directing.



Mr. Nath, a recently appointed production manager of Suntech Ltd. has decided to produce jute bags instead of plastic bags as these are banned by the government. He set a target of producing 1000 jute bags a day. It was reported that the employees were not able to achieve the target. After analysis he found that employees were demotivated and not putting in their best for achieving the target. Mr. Nath's behavior is good towards the employees. His attitude is always positive. So he announced various incentive schemes for the employees like: 
$$\bullet$$ Installing award or certificate for best performance. 
$$\bullet$$ Rewarding an employee for giving valuable suggestions. 
$$\bullet$$ Congratulating the employees for good performance. 
(a) Identify the functions of management highlighted in the above paragraph. 
(b) State the' incentive' under which the employees are motivated. 
(c) State any two values which the production manager wants to communicate to the society by his work and behavior. 



Which element of Directing help in allocating work and making everyone know about plan for effective controlling? Explain that element. 



Five Marks Questions :
Ayesha Ltd. assured their employees that in spite of recession no worker will be retrenched from the job.
(i) Name and explain the type of incentive offered to the employees.
(ii) Explain one more incentive of the same category.



Four Marks Question:
'Directing is not required at all in management of an organisation.' Do you agree? Give two reasons in support of your answer.



Five Marks Questions :
To satisfy the social and psychological needs, which types of incentives are needed? Explain any four types of such incentives.



Five Marks Questions :
Explain the meaning and any three characteristics of directing. 



Six Marks Question:
Describe any four organisational barriers to effective communication.



Explain any four psychological barriers to effective communication.



Six Marks Question:
"Directing plays an important role in the success of management."  Explain any four points of importance of directing in the light of this statement.



Six Marks Question:
Explain any four non-financial incentives that can be used to motivate employees. 



Six Marks Question:
"Management functions cannot be carried out efficiently due to barriers of communication." Explain any four organisational barriers in the light of this statement.



Six Marks Question:
Explain any four semantic barriers of communication.



"What is meant by 'Directing' as a function of management? Describe any four points of its importance." 



Six Marks Question:
Describe any four personal barriers to effective communication.



Explain the following non-financial incentives:
(i) Status (ii) Organisational climate (iii) Career Advancement Opportunities.



Explain what are non-financial incentives.



At which level of management, function of directing is performed?



"Directing is the function of all managers of the organisation." Do you agree with this statement? Give any three reasons in support of your answer.



In an organisation all the employees take things easy and are free to approach anyone for minor queries and problems. This has resulted in every one talking to each other and inefficiency in the office. It has also resulted in leakage of secret. What system do you think manager should adopt to improve communication?



Name the communication network in which each person can communicate with his adjoining two persons.



Jaideep recently joined as the Managing Director of 'Tivori Ltd:, an apparel designing company. He observed that the company had a number of experienced fashion designers on its payroll. They regularly offered useful suggestions which were neither appreciated nor rewarded by the company. Instead the company outsourced its services to some renowned fashion designers and paid them a good compensation for their services. Because of this the employees felt disheartened and stopped giving useful suggestions.
(a) Identify the communication barrier discussed above.
(b) State the category of this communication barrier.
(c) Explain any other communication barrier of the same category. 



Suggest which element of directing is suitable under following situations and why?
(i) Workers are always unwilling to take up any kind of work. Due to rise in demand firm wants them to cooperate to meet pending orders. The supervisor is finding it difficult to cope with this situation. 
(ii) Workers of a factory are going to production manager for guidance and information; as a result he is overburdened with the work. Advise him with which function of directing he can reduce his work load.
(iii) In an organisation employees hesitate to express their feelings and suggestions. They do not take initiative to express their problems and suggestions. 



Six Marks Question:
Explain the concept of motivation and Maslow's need hierarchy theory of motivation.



Six Marks Question:
Explain any four organisational barriers to effective communication.



Which pattern of communication indicates one source of information?



'Suggestion and vacation' are included in which type of formal communication.



Answer the following question in $$15$$ to $$20$$ sentences.
Explain any five ways to overcome barriers of communication.



State any two characteristics of Directing'.



Answer the following question in $$2$$ or $$3$$ sentences.
Define motivation.



Answer the following question in $$15$$ to $$20$$ sentences.
Explain the ways to overcome barriers of communication.



Answer the following question in a sentence or a word.
Mention any one style of leadership.



Anjali had been working with 'Tata Enterprises' for the last ten years. She was famous for her dedication towards the work. When the Manager senior to her retired, all her colleagues thought that now Anjali would be promoted. But to everyone's surprise the vacant post was filled by an outsider 'Miss Monika'. Anjali felt demoralised and her performance started declining. She would absent herself often and could not meet her targets.
 Miss Monika was a good leader who would not only instruct her subordinates but also guide and inspire them. She noticed Anjali's behaviour and felt that her performance could be improved. She started involving Anjali in decision-making issues related to the organisation and made her a part of a high-level joint management committee. Anjali was now punctual to office and her performance started improving.
 (a) Identify the function of management being performed by Monika.
 (b) Name the element of the above function of management which helped Monika to improve Anjali's behaviour.
 (c) State any three features of the element identified in (b) above. 



Answer the following question in $$2$$ or $$3$$ sentences.
Define leadership.



Write a word/ Phase /term which can substitute the following statements:
A function of management where managers instruct, guide and communicate with the employees.



Answer the following question in a sentence or a word.
Name any one style of leadership.



Answer the following question in $$20$$ to $$25$$ sentences.
Explain the qualities of good leader.



Explain briefly any three semantic barriers to communication.



Name Elements of Direction.



Kunal joined as a shop level manager in the Production department of a textile company in the year $$2005$$. Because of his good work, he became the Deputy Production Manager of the company in the year $$2010$$. He had status and prestige and was well-respected by all in the company. On $$1$$ st March, $$2019$$, he was promoted as the General Manager of the company. Kunal was very happy on his promotion as now he had become what he was capable of becoming. As a good manager, Kunal decided to motivate his subordinates, after understanding the Need Hierarchy theory which is based on various assumptions. He realised that peoples behaviour is based on their needs and the manager can influence the behaviour of his employees by satisfying their needs. 
(a) One of the assumptions of Need Hierarchy theory is stated in the above paragraph. State the other assumptions of this theory. 
(b) State the needs of Kunal which are being satisfied through promotion.



Briefly explain measures that can be taken for improving communication effectiveness.



Kamal is working as a gang boss in the assembly unit of Sokia Ltd., a laptop manufacturing company. He supervises the work of ten trained workers who perform the various activities related to the assembly of the laptops. One day when he was supervising the work of his workers, he told Ashok, a worker that his work could be improved. Ashok interpreted the comments of Kamal as that his work was not good. Identify the type of barrier to effective communication in this case.



Explain Formal Communication and its types.



Define Communication Network and its types in Formal Organisation.



Give the meaning of supervision as an element of directing.



Briefly explain barriers to communication.



'AS. Environs Ltd.' is dealing in Environment-Consultancy. To get the business, the team leader and his team used to travel to different states to give presentations to their clients. As per the policy of the Company, the team leader used to travel by air whereas his team traveled by road/train. It was not only time-consuming but also at times forced the female team members to travel alone. 
As a result, the subordinates were not acting in a desired manner to achieve organisational goals. The CEO of the company came to know about it. He called the team leader, discussed the matter with him, and decided to change the travel policy of the company. It was decided that in future all the members including the leader would travel together and usefully utilise the travelling time in discussion about the presentation to be given to the clients. This made a positive impact and every member of the team started acting in a manner as desired by the team leader. State the features of the element of the function of management used by the CEO. 



Mr. Fernandes is the owner of Unibie Enterprises, carrying on the business of manufacturing electrical appliances. There is a lot of discontentment in the organisation and targets are not being met. He asked his son, Michel, who has recently completed his MBA, to find out the reason. 
Michel found that all decision making of the enterprise were in the hands of his father. Moreover, his father did not have confidence in the competency of the employees. Thus the employees were not happy. 
(a) Identify any two communication barriers because of which 'Unibie Enterprise' was not able to achieve its target. 
(b) State one more barrier each of the types identified in pal (a) above. 



Explain Wheel & Spoke network in communication.



Encoding the matter is an important element of communication, comments?



Explain how listening for Understanding helps in communication.



Prateek is working in a multi-national company in Noida. He was running temperature for the last many days. When his blood was tested, he was found positive for malaria. He was admitted in the hospital and a blood transfusion was advised by the doctors as his condition was very serious. One of his colleagues sent a text message to his superior 'Mr. B. Chatterjee'. Mr. B. Chatterjee, immediately sent a text message to the employees of the organisation requesting them to donate blood for Prateek. When the General Manager came to know about it he ordered for fumigation in the company premises and for cleaning the surroundings. 
(a) From the above para quote lines that indicate formal and informal communication.  
(b) 
State any two features of informal communication.
(c) Identify any two values that are being communicated to the society in the above case. 



What is formal communication, explain.



Class 12 Commerce Business Studies Extra Questions